List of Greenlight CRM Customers
Dundee, DD2 1SW,
United Kingdom
Since 2010, our global team of researchers has been studying Greenlight CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Greenlight CRM for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Greenlight CRM for Call Center include: Utility Warehouse, a United Kingdom based Professional Services organisation with 2005 employees and revenues of $275.0 million, Telecom Plus PLC, a United Kingdom based Media organisation with 500 employees and revenues of $100.0 million, Greenlight innovation, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Greenlight CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Greenlight CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Greenlight innovation | Professional Services | 10 | $1M | United Kingdom | Greenlight Innovation | Greenlight CRM | Call Center | 2021 | n/a |
In 2021 Greenlight Innovation deployed Greenlight CRM as a Call Center application embedded on its public website. The implementation positioned Greenlight CRM as the primary web‑embedded contact channel for the UK professional services firm, consolidating inbound customer interactions and click to call initiation within a single platform. Greenlight CRM is the application of record for customer contact handling across the organization.
Configuration emphasized Call Center functional workflows, including inbound call routing, agent queues, call logging, and contact record management that align with standard contact center operations. Operational scope covered front office customer support and sales activities for Greenlight Innovation’s 10 person organization, with role based agent access and small team administration driving governance. The rollout centralized customer interaction records inside Greenlight CRM and introduced process changes to standardize contact handling and agent responsibilities across the firm.
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Telecom Plus PLC | Media | 500 | $100M | United Kingdom | Greenlight Innovation | Greenlight CRM | Call Center | 2021 | n/a |
In 2021 Telecom Plus PLC implemented Greenlight CRM, a Call Center application, embedded on their website to capture and route customer contacts. The Greenlight CRM deployment on the website indicates a web-embedded CRM surface that aligns with Call Center capabilities such as contact management, interaction logging, and routing to agent queues. This configuration suggests front-end capture of customer interactions through site widgets and direct handoff into agent-facing workflows within Greenlight CRM.
Operationally Greenlight CRM supports customer service and sales functions, providing an agent desktop experience and centralized contact records to unify web and telephony touchpoints. Governance and administration focus on queue configuration, data capture rules, and agent workflow templates consistent with Call Center configuration and operations. Telecom Plus PLC Greenlight CRM Call Center relationship centers on a website-integrated CRM implementation as the primary operational integration point.
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Utility Warehouse | Professional Services | 2005 | $275M | United Kingdom | Greenlight Innovation | Greenlight CRM | Call Center | 2018 | n/a |
In 2018, Utility Warehouse implemented Greenlight CRM to support Call Center operations for customer service and sales functions. Utility Warehouse implemented Greenlight CRM in 2018 as a centralized contact handling platform aligned with the Call Center category and typical agent workflows.
The Greenlight CRM deployment focused on contact and case management, call logging, agent scripting, queue and routing controls, call recording, and real time dashboards, reflecting functional modules common to Call Center software. Configuration work emphasized unified customer records, interaction history visibility on the agent desktop, and workflow driven case escalations to standardize first contact resolution processes.
Operational coverage targeted customer service and sales teams within the contact centre, with implementation practices oriented around CRM data consistency and contact handling governance. Integration points were planned around agent desktop consolidation and telephony connectivity consistent with Call Center operations, and rollout governance followed staged adoption and process alignment for contact centre teams.
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Buyer Intent: Companies Evaluating Greenlight CRM
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