List of Guidewire Client Data Management Customers
Guidewire
970 Park Pl Suite 200,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-357-9100
Professional Services
3772
$1.3B
Since 2010, our global team of researchers has been studying Guidewire Client Data Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Guidewire Client Data Management for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Guidewire Client Data Management for CRM include: USAA (United Services Automobile Association), a United States based Insurance organisation with 38000 employees and revenues of $48.60 billion, NFU Mutual, a United Kingdom based Insurance organisation with 4309 employees and revenues of $2.50 billion, Ageas UK, a United Kingdom based Insurance organisation with 2600 employees and revenues of $835.0 million, Covea Insurance United Kingdom, a United Kingdom based Insurance organisation with 1060 employees and revenues of $808.0 million, Hastings Direct, a United Kingdom based Insurance organisation with 3156 employees and revenues of $694.0 million and many others.
Contact us if you need a completed and verified list of companies using Guidewire Client Data Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Guidewire | Guidewire Client Data Management | CRM | 2017 | n/a |
In 2017, Ageas UK implemented Guidewire Client Data Management to consolidate policy and customer systems and to establish a unified client data capability. The deployment positioned Guidewire Client Data Management as the central CRM component supporting a harmonised customer record and improved servicing across the UK business.
The implementation focused on Guidewire customer and client data components, including a master client repository, identity resolution and record deduplication, survivorship and matching rule configuration, and standardized customer data models to support CRM workflows. Configuration emphasized data quality, canonical customer records and operational data feeds to enable consistent servicing and customer engagement processes.
Technically the solution was integrated with existing policy administration and customer-facing systems to centralize the customer view and support downstream CRM and servicing functions, leveraging API and service layer patterns typical of client data deployments. Operational coverage was across Ageas UK servicing and CRM teams, aligning customer data with underwriting and policy records to improve cross-functional servicing.
Governance changes accompanied the rollout, instituting centralized data stewardship, standardized matching and update procedures, and role-based controls for customer data edits. The Guidewire Client Data Management implementation enabled harmonised customer records and supported improved CRM and servicing across Ageas UK, consistent with the insurer s objective to consolidate customer systems.
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Covea Insurance United Kingdom | Insurance | 1060 | $808M | United Kingdom | Guidewire | Guidewire Client Data Management | CRM | 2018 | Accenture |
In 2018 Covea Insurance United Kingdom implemented Guidewire Client Data Management as part of a multi-year Guidewire programme to modernise underwriting, policy administration and improve customer records across its UK operations. Guidewire Client Data Management was positioned as the CRM-capable central client data capability within that programme, referenced explicitly in programme scope to centralise customer information and support operational consistency across business functions.
The implementation focused on standard customer data management capabilities common to CRM deployments, including consolidation of dispersed customer records, deduplication and identity resolution, creation of a single golden client record, and enforcement of data quality and survivorship rules. The Guidewire Client Data Management instance was configured to act as a centralised client data hub, supporting profile standardization and master data governance workflows to reduce record fragmentation across underwriting and policy administration processes.
Integrations were scoped to tie the Guidewire Client Data Management hub into the broader Guidewire deployment, providing interfaces into policy administration and underwriting components and into existing customer intake channels across UK operations. The deployment targeted enterprise operational coverage within Covea Insurance United Kingdom, aligning client data flows used by underwriting, policy administration and customer records teams.
Accenture was named as the implementation partner on the broader Guidewire programme and played a defined role in rollout governance, programme orchestration and operationalising data stewardship processes. The programme-level governance emphasized centralisation of client data and standardized stewardship roles, with Guidewire Client Data Management used to improve the accuracy and consistency of customer records as an explicit programme objective.
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Hastings Direct | Insurance | 3156 | $694M | United Kingdom | Guidewire | Guidewire Client Data Management | CRM | 2019 | n/a |
In 2019, Hastings Direct implemented Guidewire Client Data Management as part of a broader Guidewire InsuranceSuite and cloud migration. The Guidewire Client Data Management implementation targeted CRM capabilities to centralise customer data and improve customer onboarding and data consistency across sales and policy systems in the United Kingdom.
The deployment established a centralised customer profile hub with identity resolution, data quality controls and CRM aligned onboarding workflows to standardise client records across quoting, sales and policy administration processes. Configuration emphasized master customer records, deduplication logic, event driven synchronization and staged reconciliation to align operational systems with the Guidewire Client Data Management store.
Integrations were implemented with Guidewire InsuranceSuite components and with existing sales and policy systems to provide a single source of customer truth for customer service, sales and policy administration teams. Governance introduced central data stewardship and CRM related process changes with a staged rollout across UK operations, and the implementation is referenced in Guidewire's UK case studies and press materials as part of Hastings Direct's cloud migration.
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NFU Mutual | Insurance | 4309 | $2.5B | United Kingdom | Guidewire | Guidewire Client Data Management | CRM | 2019 | n/a |
In 2019 NFU Mutual implemented Guidewire Client Data Management as part of a broader Guidewire platform adoption, positioning the application within the Apps Category CRM to centralize customer records and client data workflows. The deployment was scoped across all lines of business beginning with motor, and applied across the insurer's UK distribution channels and agency network to improve how agents and customers interact with core systems.
The implementation of Guidewire Client Data Management focused on client data consolidation for policy administration and underwriting, aligning client master records with Guidewire PolicyCenter and Guidewire DataHub. Configuration work emphasized data management and migration capabilities via Guidewire DataHub, while Guidewire Client Data Management provided the canonical client record, identity resolution, and standardized client attributes needed by downstream policy and claims modules.
Operational integrations were explicitly established with Guidewire ClaimCenter, Guidewire BillingCenter, Guidewire Claim Portal for Vendors, Guidewire PolicyCenter, and Guidewire CustomerEngage, creating a connected stack that links claims handlers, agents, and external repair vendors into claims and servicing workflows. The connectivity enabled repair vendors to be more directly connected to the claims process and allowed customers and agents to engage through new omnichannel touch points supported by Guidewire CustomerEngage.
Governance and process restructuring centered on standardizing agent-facing processes and reducing repetitive manual tasks, improving claims data management and reporting, and providing a transparent view of claim progress for claims handlers and agents. Rollout sequencing began with motor lines and extended across other personal and commercial lines, establishing a platform intended for ongoing digital development and tighter data governance across customer and policy lifecycles.
Reported outcomes from the broader Guidewire program that included Guidewire Client Data Management were process efficiency savings, improved premium collection services, reduced payment administration, and improved visibility for claims and servicing teams. The Guidewire Client Data Management implementation served as the CRM backbone to support consistent, efficient agent workflows and to underpin future platform extensions.
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USAA (United Services Automobile Association) | Insurance | 38000 | $48.6B | United States | Guidewire | Guidewire Client Data Management | CRM | 2022 | n/a |
In 2022, USAA implemented Guidewire Client Data Management as a centralized CRM to unify client identity and support property and casualty lines of business. The deployment targeted enterprise information architecture objectives across Homeowners, Condo, Renters, Landlord, Valuable Personal Property, and Auto policies, aligning the Guidewire Client Data Management CRM with ongoing claims and data modernization priorities.
Configuration work focused on client data modeling, identity resolution, and stewardship workflows, delivering master data management style capabilities to create a consolidated customer profile. The implementation included automation for data modeling, mapping, and maintenance that reduced repetitive manual steps and shortened processing times from several hours to minutes, while improving data quality and error handling in routine updates.
Integrations emphasized interoperability with Guidewire ClaimCenter and Guidewire claim data layers to ensure client records were synchronized with claims workflows, and the program incorporated home telematics and IoT data feeds as part of risk and profile enrichment. The rollout supported cloud migration activities and spanned production, UAT, and migration testing environments, with operational coverage extending across Claims, Data, Analytics, and Digital product teams.
Governance and process changes were embedded through Information Governance and Data Governance stewards who triaged root cause data issues and enforced lifecycle controls for client data. USAA used Guidewire Client Data Management to standardize governance, mentor cross functional teams in configuration and integration practices, and operationalize repeatable testing and migration procedures for ongoing data and claims modernization.
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FAQ - APPS RUN THE WORLD Guidewire Client Data Management Coverage
Guidewire Client Data Management is a CRM solution from Guidewire.
Companies worldwide use Guidewire Client Data Management, from small firms to large enterprises across 21+ industries.
Organizations such as USAA (United Services Automobile Association), NFU Mutual, Ageas UK, Covea Insurance United Kingdom and Hastings Direct are recorded users of
Guidewire Client Data Management for CRM.
Companies using Guidewire Client Data Management are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Guidewire Client Data Management are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Guidewire Client Data Management across Americas, EMEA, and APAC.
Companies using Guidewire Client Data Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 80%, and global enterprises with 10,000+ employees - 20%.
Customers of Guidewire Client Data Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Guidewire Client Data Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.