List of Guidewire Customer Engage Customers
Guidewire
970 Park Pl Suite 200,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-357-9100
Professional Services
3772
$1.3B
Since 2010, our global team of researchers has been studying Guidewire Customer Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Guidewire Customer Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Guidewire Customer Engage for Customer Engagement include: Insurance Corporation of British Columbia, a Canada based Insurance organisation with 5000 employees and revenues of $5.43 billion, Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, The Co-operators, a Canada based Insurance organisation with 7000 employees and revenues of $4.83 billion, NFU Mutual, a United Kingdom based Insurance organisation with 4309 employees and revenues of $2.50 billion, Topdanmark, a Denmark based Insurance organisation with 2400 employees and revenues of $1.38 billion and many others.
Contact us if you need a completed and verified list of companies using Guidewire Customer Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Guidewire Customer Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Guidewire | Guidewire Customer Engage | Customer Engagement | 2020 | n/a |
In 2020, Admiral Group implemented Guidewire Customer Engage as part of Guidewire InsurancePlatform Digital products. Guidewire Customer Engage, classified under Customer Engagement, was deployed alongside Guidewire ProducerEngage to provide digital customer and intermediary interfaces for Admiral Group.
The implementation delivered customer-facing and producer-facing digital modules typical of Customer Engagement applications, including customer self-service portals, quote and purchase workflows, policy servicing orchestration, and producer portals for sales and servicing tasks. Guidewire Customer Engage was configured to expose digital engagement capabilities that interface with core policy lifecycle and billing processes.
Admiral integrated the Guidewire digital applications with its existing Guidewire policy administration and billing systems to ensure continuity of core transaction processing. The deployment targeted the personal motor line of business and was applied across Admiral’s four core brands Admiral, elephant.co.uk, Diamond, and Bell, with the program announced from Cardiff and London on March 9, 2020.
Operational scope centralized customer and producer engagement across brands, aligning front-end engagement workflows with underlying policy and billing services to standardize sales and servicing interactions. Admiral stated it had already deployed a modern technology platform for its policy management and billing processes, and the Guidewire Customer Engage deployment extended that platform into digital engagement channels.
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Insurance Corporation of British Columbia | Insurance | 5000 | $5.4B | Canada | Guidewire | Guidewire Customer Engage | Customer Engagement | 2023 | n/a |
In 2023, Insurance Corporation of British Columbia implemented Guidewire CustomerEngage to create a digital online claims channel and strengthen its Customer Engagement capability. The deployment built on existing Guidewire core systems, including Guidewire ClaimCenter and Guidewire PolicyCenter, to enable online FNOL intake, claims status tracking, and a more seamless cross-channel experience for more than 2.6 million policyholders who generate over 900,000 claims annually.
Configuration focused on a minimal viable product that prioritized streamlined data capture, an intuitive interface, and error reduction, using reduced core questions, pick list controls, and a small number of open ended fields to allow policyholders to provide additional detail. Functional capabilities implemented include online first notice of loss, partially completed claim persistence for agent pickup, online claim status visibility, and integration points that surface ClaimCenter processes directly into the digital workflow.
Operational coverage encompassed front line claims intake and customer service channels across British Columbia, with the online channel designed to absorb seasonal peaks that previously routed to the call center. Integrations explicitly tied Guidewire CustomerEngage to Guidewire ClaimCenter to avoid duplicated effort, allowing agents to retrieve partially completed FNOLs and continue claims handling without data reentry, improving cross-channel continuity for callers and online users.
Governance emphasized a test and learn rollout, using rapid MVP delivery and policyholder feedback to iterate user flows and limit friction, delivered against an aggressive timeline with staged control gates to optimize question sets and workflows. Outcomes reported in the implementation include 19 percent of FNOL submissions occurring online, 56 percent of claimants checking status online, customer satisfaction scores above 80 percent, and improved scalability and efficiency in handling peak demand periods.
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NFU Mutual | Insurance | 4309 | $2.5B | United Kingdom | Guidewire | Guidewire Customer Engage | Customer Engagement | 2019 | n/a |
In 2019 NFU Mutual implemented Guidewire Customer Engage to create an omnichannel Customer Engagement capability that extends its Guidewire platform investments. The deployment followed earlier Guidewire work including Guidewire BillingCenter, and was positioned to provide consistent customer and agent experiences across digital channels and agency touchpoints.
The implementation focused on customer and agent interaction capabilities, agent portals, and vendor connectivity, aligning with standard Customer Engagement workflows for self service, notifications, and case orchestration. Guidewire Customer Engage was configured to support interactions between customers, agents, and repair vendors, enabling new interaction models and more consistent process execution for frontline teams.
Guidewire Customer Engage was integrated into an ecosystem that included Guidewire ClaimCenter, Guidewire DataHub, Guidewire Claim Portal for Vendors, Guidewire PolicyCenter, Guidewire Client Data Management, and Guidewire BillingCenter. The rollout targeted all lines of business beginning with motor, and spanned distribution channels, claims handlers, the agency network, and a network of repair vendors who became more connected to the claims process.
Governance and operational change emphasized standardized workflows, improved claims data management and reporting, and transparency of claim progress for claims handlers and agents. The platform supported stated outcomes such as reduced repetitive manual tasks, improved premium collection and payment administration from prior billing work, and an underpinning for ongoing digital development of customer and agent servicing models.
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The Co-operators | Insurance | 7000 | $4.8B | Canada | Guidewire | Guidewire Customer Engage | Customer Engagement | 2021 | n/a |
In 2021, The Co-operators implemented Guidewire Customer Engage to centralize customer interaction workflows and surface analytics-driven guidance across underwriting and service channels. The Co-operators Guidewire Customer Engage Customer Engagement deployment is described as a key element in the insurer's broader Guidewire InsuranceSuite platform strategy to improve underwriting, rating, pricing, and customer service decisioning.
The implementation leveraged Guidewire's Embedded Analytics Framework and Guidewire Predict capabilities to operationalize predictive models in real time. The Co-operators consolidated data assets across claims, products, actuarial, and underwriting to support reporting and business intelligence, and it built numerous metrics, dashboards, and self service reporting for business users to consume model outputs alongside transactional workflows.
Integrations were explicit and architectural, the Embedded Analytics Framework calls REST API endpoints exposed by third party modeling software, bringing model results into Guidewire PolicyCenter and ClaimCenter in real time. Initial predictive models integrated into the environment included a Commercial Risk Assessment Model, a Digital Quoting Model, and a Risk Sharing Pool Model for Alberta and Ontario, with model recommendations triggering business rules that create underwriting issues, exceptions, or inform next best action.
Governance and operational changes focused on establishing repeatable messaging patterns with BI partners and abstracting model execution from core business logic so that model maintenance remains independent of PolicyCenter and ClaimCenter configuration. The Co-operators retained model logic at the data level today while planning policy screen updates to expose model detail to underwriters, and it is also planning ClaimCenter models for Accident Benefits Reserving and Bodily Injury.
The documented outcomes cited by the insurer include embedded predictive guidance for advisors and underwriters, accelerated solution delivery, improved IT productivity, and ease of maintenance and upgrades with PolicyCenter and ClaimCenter. The Co-operators Guidewire Customer Engage Customer Engagement implementation thus combines real time predictive scoring, consolidated enterprise data, and governed integration patterns to support underwriting and customer service workflows.
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Topdanmark | Insurance | 2400 | $1.4B | Denmark | Guidewire | Guidewire Customer Engage | Customer Engagement | 2022 | Netcompany |
In 2022 Topdanmark implemented Guidewire Customer Engage as part of a coordinated multi-application program that also includes Guidewire PolicyCenter and Guidewire BillingCenter, aligning front-office channels under a unified Customer Engagement strategy. The deployment of Guidewire Customer Engage is explicitly framed within the Customer Engagement category to centralize customer interactions across digital and agent-assisted channels.
The implementation concentrated on Guidewire Customer Engage and the vendor's digital components, together with a self-service engage layer for Salesforce to enable authenticated policy and billing access. Configuration work focused on surfacing policy and billing data from PolicyCenter and BillingCenter into customer journeys, and on standardizing engagement workflows, templated communications, and digital self-service pages consistent with Customer Engagement functional patterns.
Integrations were executed between Guidewire Customer Engage, PolicyCenter, BillingCenter, and Salesforce CRM to create a connected customer view, with Netcompany serving as the system integrator responsible for implementation and integration engineering. Architecturally this created a service-layer coupling between core insurance systems and customer-facing channels, enabling real-time lookups and event-driven updates from policy and billing modules into engagement flows.
Governance for the rollout was organized through a Netcompany-led program office with IT and customer service product owners coordinating release scope and change management. The program targeted customer-facing operations and digital channels in Denmark, and it prioritized incremental stabilization of integrations and governance workflows during phased production cutovers.
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Buyer Intent: Companies Evaluating Guidewire Customer Engage
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Guidewire Customer Engage. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Guidewire Customer Engage for Customer Engagement include:
- Brotherhood Mutual, a United States based Insurance organization with 500 Employees
- Pic United Kingdom, a United Kingdom based Professional Services company with 11 Employees
- Invoice Cloud, a United States based Professional Services organization with 23 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Guidewire Customer Engage Coverage
Guidewire Customer Engage is a Customer Engagement solution from Guidewire.
Companies worldwide use Guidewire Customer Engage, from small firms to large enterprises across 21+ industries.
Organizations such as Insurance Corporation of British Columbia, Admiral Group, The Co-operators, NFU Mutual and Topdanmark are recorded users of
Guidewire Customer Engage for Customer Engagement.
Companies using Guidewire Customer Engage are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Guidewire Customer Engage are most concentrated in Canada, United Kingdom and Denmark, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Guidewire Customer Engage across Americas, EMEA, and APAC.
Companies using Guidewire Customer Engage range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 80%, and global enterprises with 10,000+ employees - 20%.
Customers of Guidewire Customer Engage include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Guidewire Customer Engage customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.