List of HaloITSM Customers
HaloITSM
Gipping Way, Stowmarket, England,
Stowmarket, IP14 1GJ,
United Kingdom
Stowmarket, IP14 1GJ,
United Kingdom
44 14 4983-3111
Professional Services
40
$4M
Since 2010, our global team of researchers has been studying HaloITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HaloITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HaloITSM for IT Service Management include: Wesfarmers, a Australia based Retail organisation with 120000 employees and revenues of $28.86 billion, Endeavour Group, a Australia based Retail organisation with 30000 employees and revenues of $8.08 billion, Cardiff Council, a United Kingdom based Government organisation with 14757 employees and revenues of $3.50 billion, University of Iowa, a United States based Education organisation with 11500 employees and revenues of $3.10 billion, Fluidmaster, a United States based Manufacturing organisation with 2000 employees and revenues of $550.0 million and many others.
Contact us if you need a completed and verified list of companies using HaloITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HaloITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bellevue Gold | Oil, Gas and Chemicals | 210 | $193M | Australia | HaloITSM | HaloITSM | IT Service Management | 2024 | n/a |
In 2024, Bellevue Gold implemented HaloITSM, adopting HaloITSM as its core IT Service Management platform to address persistent ticketing and onboarding inefficiencies. The company operates in Western Australia’s Goldfields region and managed a shift-based IT operation with an 8 to 6 shift roster, which required improved visibility and reassignment capabilities to maintain service continuity across shifts.
The implementation concentrated on ticketing, workflow automation, a self-service portal, and end-to-end employee lifecycle automation. HaloITSM was configured to provide drag and drop ticket reassignment, structured request intake through the portal to reduce email dependency, and custom workflow orchestration to automate onboarding and offboarding tasks, aligning with standard IT service management processes.
Architecturally the deployment addressed Bellevue Gold’s hybrid environment by implementing custom HaloITSM workflows that integrate with on-premises Active Directory and Azure cloud services. HR submits a ticket in HaloITSM to trigger an automated workflow, the system creates the user account in the on-prem Active Directory to apply security policies, and the account then syncs to Azure where permissions, security settings, and licenses are assigned.
Operational scope extended beyond IT to include HR and the facilities team, moving facilities from an email-based support model into structured workflows within HaloITSM. Governance changes included formalized ticket reassignment procedures for the shift-based IT team, portal-enabled end-user interactions to capture required details up front, and phased rollout beginning with ticketing and workflow automation to stabilize operations before broader adoption.
Results reported by Bellevue Gold are explicit, HaloITSM reduced manual onboarding time and saved an average of 17 hours per month, 46 percent of service requests are now reassigned to the appropriate responder through the new workflow model, and portal adoption peaked at 94 percent of requests processed through the self-service portal. These outcomes reflect direct operational improvements in IT, and they established a foundation for extending IT Service Management practices into other business functions.
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Calvin University | Education | 530 | $114M | United States | HaloITSM | HaloITSM | IT Service Management | 2023 | n/a |
In 2023 Calvin University migrated from Cherwell ITSM to HaloITSM as its primary IT Service Management platform, a move intended to centralize ticketing and asset management across the campus IT estate. The implementation targeted the university IT organization supporting roughly 3,400 students and about 8,000 end users, with adoption across IT leadership, network, and service teams within North America.
The deployment focused on core IT Service Management modules, including ticketing integrated with a consolidated CMDB, structured asset management, stock management to replace spreadsheets, and a self-service portal with resource booking for equipment requests. Calvin University configured custom classroom asset types with dependency mappings to imported assets, automated notifications and workflows for due and overdue equipment, and implemented the HaloITSM mobile app so technicians can log and update tickets in the field without compromising prior custom configurations.
HaloITSM was integrated with SCCM and Jamf and complemented by manual asset creation to provide a single source of truth for device and inventory data. The university consolidated multiple prior asset systems and a loaner equipment tool into HaloITSM, moved its equipment request process into the platform, and now leverages HaloITSM reporting to track stock levels and inventory movements.
Governance and process changes included eliminating spreadsheet tracking, centralizing asset and request workflows, and standardizing automated reminder and escalation rules to improve transparency. Managers use HaloITSM custom dashboards and the report builder to monitor SLA breaches, ticket progress, actions taken, and team performance, fostering a data driven operating model across departments.
Outcomes reported by Calvin University include faster and more transparent support processes, an average user feedback score of 89.5 percent for all time, and an increase in response rate from 78 percent in the month of implementation to 96 percent in 2025. The university plans further enhancements to asset cost tracking, expanded workflow automation, department specific dashboards, and exploration of AI driven triage capabilities within HaloITSM.
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Cardiff Council | Government | 14757 | $3.5B | United Kingdom | HaloITSM | HaloITSM | IT Service Management | 2016 | n/a |
In 2016 Cardiff Council implemented HaloITSM to centralize business systems and address the end of support for their previous service desk. HaloITSM is deployed as the council's IT Service Management platform and was configured to support high volume incident and request handling across the organization.
The implementation focused on service desk, ticketing, reporting, and workflow automation capabilities of HaloITSM, with configuration work that included adding a unique customer ID to the main ticket view and contextual links to relevant support contacts based on ticket type. The council used the out of the box service desk together with vendor consultancy and training to onboard staff, and consultants conducted multiple visits to pace configuration and knowledge transfer.
Integrations were a central component of the deployment, HaloITSM was integrated with multiple Active Directories, asset management tools Lansweeper and Xcalibur, and an in-house SACM system to centralize discovery, identity and asset context within incident and request workflows. Operational coverage extended beyond IT to facilities and member enquiries, spanning 250 agents across 50 teams and supporting the council's cross-departmental service operations.
Governance and process work emphasized standardizing SLA-driven workflows and automated reporting, enabling consolidated dashboards for operational visibility. Training and consultancy services supported process adoption, helped identify areas for improvement, and established the configuration and automation patterns used by multiple teams.
Results reported by Cardiff Council include automated reporting delivering visibility of the 13,000 tickets logged per month across 50 teams, improved workload distribution, faster and more accurate responses to internal and external enquiries, and increased customer satisfaction. Centralizing applications and integrating HaloITSM with external systems also produced measurable productivity and visibility gains, and a second phase of implementation across additional departments was planned.
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Endeavour Group | Retail | 30000 | $8.1B | Australia | HaloITSM | HaloITSM | IT Service Management | 2016 | n/a |
In 2016, Endeavour Group implemented HaloITSM as its IT Service Management platform. The decision established HaloITSM as the primary system for service request intake and IT service operations across the organisation.
The HaloITSM deployment emphasized core IT Service Management capabilities, with configuration of incident management, problem management, change management, a service catalog and request fulfillment, asset and configuration management supported by a configuration management database, and a self service portal with knowledge management. Configuration work included role based access controls, templated workflows and automated routing to align operational triage with standard ITSM practice. HaloITSM was positioned to centralize ticket handling and standardize service processes used by internal support teams.
Operational scope covered Endeavour Group’s national retail and hospitality footprint, including Dan Murphy’s, BWS and ALH hotels, spanning more than 1,600 stores and 330 hotels and supporting program and service desk functions for those sites. The deployment supported IT service desk teams, central infrastructure groups and program management offices that coordinate technology implementations across stores and hotels. No specific third party system integrations are documented in the provided record.
Governance and rollout activity aligned service management workflows with program level controls, leveraging Program Support Officer responsibilities to maintain master schedules, risk and issues registers, meeting documentation and program reporting. The implementation governance referenced program and portfolio steering committees and used project management frameworks such as Agile and Waterfall to coordinate multiple concurrent implementations. HaloITSM was configured to support those governance and operational processes across the Endeavour Group estate.
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Fluidmaster | Manufacturing | 2000 | $550M | United States | HaloITSM | HaloITSM | IT Service Management | 2019 | n/a |
In 2019, Fluidmaster implemented HaloITSM as an IT Service Management solution. The deployment was driven by the Global IT Operations organization and targeted a distributed estate spanning 10 locations across North America, Europe, Asia and Australia, supporting 850+ users and managing 1250+ devices.
HaloITSM was deployed as an ITIL certified helpdesk solution to standardize incident, service request, change and asset management workflows. Configuration work focused on a self-service portal, segmented ticketing queues aligned to regional support teams, and asset tracking to manage device lifecycles, reflecting core IT Service Management modules.
Operational architecture emphasized centralized service management with localized support, enabling cross-site escalation and coordinated resource allocation across USA, Mexico, Slovenia, UK, Turkey, Netherlands, Italy, Germany, China and Australia. The service model was aligned to the Global IT Operations structure, which included five direct reports and six indirect reports responsible for day to day support and escalation.
Governance changes included embedding ITIL processes into standard operating procedures and formalizing inter-communication channels across global IT resources. HaloITSM helped leverage global IT resources and improve inter-communication, and the implementation was positioned alongside broader cybersecurity and operations initiatives managed by Global IT leadership.
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Government | 135 | $26M | Australia | HaloITSM | HaloITSM | IT Service Management | 2022 | n/a |
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Education | 11500 | $3.1B | United States | HaloITSM | HaloITSM | IT Service Management | 2026 | n/a |
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Retail | 120000 | $28.9B | Australia | HaloITSM | HaloITSM | IT Service Management | 2022 | n/a |
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Buyer Intent: Companies Evaluating HaloITSM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating HaloITSM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating HaloITSM for IT Service Management include:
- Bankwest, a Australia based Banking and Financial Services organization with 3000 Employees
- Specsavers United Kingdom, a United Kingdom based Healthcare company with 46283 Employees
- Bharti Tele Ventures, a India based Communications organization with 100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Bankwest | Banking and Financial Services | 3000 | $500M | Australia | 2026-01-21 |
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Specsavers United Kingdom | Healthcare | 46283 | $5.1B | United Kingdom | 2026-01-06 |
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Bharti Tele Ventures | Communications | 100 | $10M | India | 2025-12-12 |
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Professional Services | 20 | $3M | India | 2025-10-30 |
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Professional Services | 10 | $2M | United States | 2025-10-06 |
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Non Profit | 250 | $49M | United Kingdom | 2025-08-21 |
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Government | 4566 | $976M | United Kingdom | 2025-08-19 |
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Professional Services | 85 | $6M | United States | 2025-07-16 |
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Education | 450 | $70M | United States | 2025-07-03 |
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Healthcare | 1297455 | $200.0B | United Kingdom | 2025-05-29 |
FAQ - APPS RUN THE WORLD HaloITSM Coverage
HaloITSM is a IT Service Management solution from HaloITSM.
Companies worldwide use HaloITSM, from small firms to large enterprises across 21+ industries.
Organizations such as Wesfarmers, Endeavour Group, Cardiff Council, University of Iowa and Fluidmaster are recorded users of
HaloITSM for IT Service Management.
Companies using HaloITSM are most concentrated in Retail, Government and Education, with adoption spanning over 21 industries.
Companies using HaloITSM are most concentrated in Australia, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of HaloITSM across Americas, EMEA, and APAC.
Companies using HaloITSM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 37.5%, large organizations with 1,001-10,000 employees - 12.5%, and global enterprises with 10,000+ employees - 50%.
Customers of HaloITSM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified HaloITSM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.