List of Hi Platform Chat Customers
Hi Platform
Geraldo Flausino Gomes, nº 61 - Brooklin,
Sao Paulo, 04575-902,
Brazil
Sao Paulo, 04575-902,
Brazil
55 11 3588-6700
Professional Services
200
$30M
Since 2010, our global team of researchers has been studying Hi Platform Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hi Platform Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hi Platform Chat for Chatbots and Conversational AI include: Midea, a China based Manufacturing organisation with 200000 employees and revenues of $57.50 billion, Midea Group, a China based Manufacturing organisation with 134897 employees and revenues of $39.01 billion, Riachuelo, a Brazil based Retail organisation with 40000 employees and revenues of $9.20 billion, Gerdau North America, a United States based Manufacturing organisation with 36000 employees and revenues of $7.83 billion, Magazine Luiza, a Brazil based Retail organisation with 40000 employees and revenues of $6.71 billion and many others.
Contact us if you need a completed and verified list of companies using Hi Platform Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Hi Platform Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Adere Produtos Auto Adesivos | Oil, Gas and Chemicals | 150 | $20M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Adere Produtos Auto Adesivos deployed Hi Platform Chat in the Chatbots and Conversational AI category on its public website. Hi Platform Chat is implemented as an embedded web chat application delivering automated conversational flows, intent based responses, and agent escalation to support website customer service and lead capture. The deployment reflects category aligned capabilities such as scripted FAQs, guided workflows, session handling, and analytics instrumentation for message history and conversational reporting. Adere Produtos Auto Adesivos Hi Platform Chat Chatbots and Conversational AI customer engagement relationship is centered on delivering real time customer interactions on the corporate site.
Hi Platform Chat was configured to manage common customer inquiries and structured lead qualification, with governance focused on conversation script control, response accuracy, and scheduled content updates. Operational ownership is organized across marketing, customer support, and IT for content management, tuning, and embedding respectively, enabling coordinated updates to conversation flows. The implementation scopes the website channel and aligns with sales and support business functions, and Hi Platform Chat is used to centralize conversational touchpoints on Adere Produtos Auto Adesivos web properties.
|
 |
Alares Internet | Communications | 2700 | $670M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Alares Internet deployed Hi Platform Chat on its public website. The Hi Platform Chat implementation is categorized as Chatbots and Conversational AI and is used to deliver web-based customer engagement and first-line customer service for Alares Internet customers in Brazil. The deployment is implemented as an embedded web chat widget that presents conversational interfaces and automated FAQ responses through the site front-end.
Configuration focused on building conversational flows, intent recognition rules, and content management inside the Hi Platform Chat console, enabling scripted self-service, guided troubleshooting, and defined fallback to human agents. The scope of the rollout is the corporate website channel and it primarily impacts customer service and web engagement functions, with conversational content and versioning managed centrally by the customer care organization. Operational governance emphasizes centralized content control and staged updates to conversational scripts within Hi Platform Chat to maintain consistent customer interactions.
|
 |
Altenburg Industria Textil | Manufacturing | 1000 | $300M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Altenburg Industria Textil implemented Hi Platform Chat. The deployment places Hi Platform Chat on the company public website as an embedded conversational widget that connects to Hi Platform's cloud-hosted conversational engine. This implementation is categorized as Chatbots and Conversational AI and provides a web-based conversational layer for customer engagement on site pages.
Functional capabilities implemented include automated conversational flows for frequently asked questions, scripted lead capture and session-based routing to human agents, with conversational content and flow orchestration managed through the Hi Platform Chat administrative console. The operational scope centers on website customer engagement and support, impacting customer service and commercial engagement functions across Altenburg's online channels. Governance follows staged content updates and operator handoff procedures to maintain response accuracy and conversational consistency.
|
 |
Amend Cosmetics | Retail | 400 | $110M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Amend Cosmetics deployed Hi Platform Chat on its website. Hi Platform Chat, classified under Chatbots and Conversational AI, was implemented as a customer-facing web chat widget to automate product inquiries, FAQ handling, conversational flows, and preliminary lead capture on the ecommerce storefront at amend.com.br.
Configuration emphasized conversational flow design, intent recognition, canned response libraries, and routing rules, with bot scripts and content managed by the digital commerce and customer service teams. Operational coverage is focused on Brazil online retail and front office functions including customer support and digital merchandising, and governance includes ongoing script updates and escalation protocols to ensure consistent handoff from automated sessions to live agents.
|
 |
Banco BV | Banking and Financial Services | 4464 | $450M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Banco BV deployed Hi Platform Chat on its public website to introduce a web based conversational layer for customer interactions. The Hi Platform Chat implementation is categorized under Chatbots and Conversational AI and functions as the primary digital engagement point on BV's site.
The deployment emphasizes a site embedded chat widget, conversation flow configuration, and natural language understanding to surface scripted answers and guide routine service requests. Configuration work included intent classification, dialog orchestration, escalation paths to human agents, and analytics instrumentation typical of Chatbots and Conversational AI capabilities. Banco BV tailored conversation flows and response templates to align with customer service and digital channel processes.
Operational scope was focused on customer service and digital channels teams, with the chat hosted on the corporate website and administered by BV channel operations. Governance centered on content controls, standardized response libraries, and monitoring dashboards to oversee dialogue performance and compliance with banking communication standards. Rollout remained web focused and the chat has been used by service agents for managing escalations and routine inquiry handling.
|
 |
|
Banking and Financial Services | 1000 | $90M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2019 | n/a |
|
|
|
|
Life Sciences | 1400 | $1.9B | Canada | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2017 | n/a |
|
|
|
|
Retail | 200 | $10M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2020 | n/a |
|
|
|
|
Non Profit | 400 | $70M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2015 | n/a |
|
|
|
|
Manufacturing | 3000 | $750M | Brazil | Hi Platform | Hi Platform Chat | Chatbots and Conversational AI | 2021 | n/a |
|
Showing 1 to 10 of 57 entries
Buyer Intent: Companies Evaluating Hi Platform Chat
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Hi Platform Chat. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Hi Platform Chat Coverage
Hi Platform Chat is a Chatbots and Conversational AI solution from Hi Platform.
Companies worldwide use Hi Platform Chat, from small firms to large enterprises across 21+ industries.
Organizations such as Midea, Midea Group, Riachuelo, Gerdau North America and Magazine Luiza are recorded users of
Hi Platform Chat for Chatbots and Conversational AI.
Companies using Hi Platform Chat are most concentrated in Manufacturing and Retail, with adoption spanning over 21 industries.
Companies using Hi Platform Chat are most concentrated in China, Brazil and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Hi Platform Chat across Americas, EMEA, and APAC.
Companies using Hi Platform Chat range from small businesses with 0-100 employees - 21.05%, to mid-sized firms with 101-1,000 employees - 42.11%, large organizations with 1,001-10,000 employees - 26.32%, and global enterprises with 10,000+ employees - 10.53%.
Customers of Hi Platform Chat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Hi Platform Chat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.