List of ICE Mortgage Black Knight Customer Service Customers
ICE Mortgage Technology
4420 Rosewood Drive Suite 500,
Pleasanton, 94588, CA,
United States
Pleasanton, 94588, CA,
United States
1 925-227-7000
Professional Services
2000
$2.1B
Since 2010, our global team of researchers has been studying ICE Mortgage Black Knight Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ICE Mortgage Black Knight Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ICE Mortgage Black Knight Customer Service for Customer Support include: First National Bank of Omaha, a United States based Banking and Financial Services organisation with 4500 employees and revenues of $1.50 billion, State Employees' Credit Union NC, a United States based Banking and Financial Services organisation with 7400 employees and revenues of $1.17 billion, Frost Bank, a United States based Banking and Financial Services organisation with 6000 employees and revenues of $576.0 million, Cornerstone Home Lending, a United States based Banking and Financial Services organisation with 2000 employees and revenues of $500.0 million, Union Home Mortgage, a United States based Banking and Financial Services organisation with 1500 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using ICE Mortgage Black Knight Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ICE Mortgage Black Knight Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Colonial Savings | Banking and Financial Services | 700 | $100M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2022 | n/a |
In 2022 Colonial Savings implemented ICE Mortgage Black Knight Customer Service as part of a broader adoption of Black Knight’s servicing ecosystem, adopting the solution to advance its Customer Support capabilities and drive improved customer experience, retention strategies and operational efficiencies. The implementation centers on the MSP loan servicing system as the core end-to-end servicing engine supporting loan boarding through default within the servicing organization.
The deployment includes Servicing Digital, a consumer-facing web and mobile layer that provides homeowners with account access, payment capability and refinance exploration, and Customer Service, which provides support representatives with a detailed, holistic and timely graphical view of loan, home and neighborhood information. Colonial also implemented Loss Mitigation, a web-based feature set that supports retention, collections and liquidation workout workflows, using rules-driven logic and validation points to guide case resolution.
Customer Service and Servicing Digital are integrated within the servicing ecosystem to give representatives a synchronized view of what homeowners see on mobile devices at the point of contact, improving case handling across support representatives, servicing operations and retention teams. The implementation spans the full servicing lifecycle and operational functions tied to borrower interaction, borrower hardship management and collections.
Governance and workflow emphasis centers on rule-based process orchestration in Loss Mitigation, step-by-step validations to reduce missed steps, and agent-facing interfaces to standardize resolution flows. The firm expects the ICE Mortgage Black Knight Customer Service deployment to support regulatory compliance and to deliver enhanced self-service and consumer engagement as stated by Colonial and Black Knight.
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Cornerstone Home Lending | Banking and Financial Services | 2000 | $500M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2022 | n/a |
In 2022, Cornerstone Home Lending implemented ICE Mortgage Black Knight Customer Service as part of a broader in‑house servicing initiative that included the Black Knight MSP loan servicing system, affecting operations across the lender's approximately 200 offices in more than 20 states. The deployment targeted Customer Support for mortgage servicing and borrower interactions, aligning customer care with loan servicing operations under a unified servicing platform.
ICE Mortgage Black Knight Customer Service was configured to provide a consolidated, graphical view of a customer’s loan, home and neighborhood information at the point of contact, enabling support representatives to access timely, holistic data during inbound interactions. The implementation leverages the application’s intuitive interface to surface account data, payment status and property context, supporting standard Customer Support workflows such as inquiry resolution, payment assistance and borrower guidance.
The Customer Service solution was integrated tightly with the MSP loan servicing system and the Black Knight Servicing Digital channel, creating synchronized cross‑channel visibility so Customer Care representatives can see the same web and mobile views borrowers see. The broader solution set implemented alongside Customer Service includes Black Knight’s default suite for bankruptcy, foreclosure, loss mitigation and invoicing, the Black Knight Order Exchange to streamline third party product ordering, and the Rapid Analytics Platform RAP as a cloud data marketplace and decision science studio for analytics and model development. These integrations establish a single servicing platform linking servicing operations, consumer digital channels, default workflows and analytics.
Governance and process changes emphasized rules driven workflows and advanced automation within default operations, with validation points to reduce missed steps and support regulatory requirements. Cornerstone positioned the rollout to centralize servicing controls and improve agent efficiency, with the Customer Service and Servicing Digital linkage intended to enrich conversations and deepen customer engagement while streamlining operational execution and mitigating risk.
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First National Bank of Omaha | Banking and Financial Services | 4500 | $1.5B | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2021 | n/a |
In 2021, First National Bank of Omaha implemented ICE Mortgage Black Knight Customer Service as part of a broader servicing technology adoption, aligning the bank’s customer care channel with enterprise servicing operations. The deployment is recorded under the Customer Support Apps Category and targets point of contact servicing for first mortgages, home equity loans and lines of credit.
The implementation is bundled with Black Knight’s MSP loan servicing system, which provides end-to-end servicing capabilities from loan boarding through default on a single platform, and includes Customer Service, Servicing Digital, Actionable Intelligence Platform AIP and Loss Mitigation. ICE Mortgage Black Knight Customer Service delivers a graphical interface that presents loan, home and neighborhood information in a unified view, while Servicing Digital offers a consumer-facing web and mobile portal for payments and refinance exploration. AIP supplies strategic, proactive analytics to guide operational actions and Loss Mitigation supports standardized retention and liquidation workflows.
Integrations are explicitly configured between Customer Service and the MSP servicing system, and between Customer Service and Servicing Digital, enabling customer care representatives to see borrower portal and mobile state at the time of contact. The combined footprint covers the bank’s customer care and servicing teams within the home mortgage function and is intended to support customer experience initiatives and regulatory compliance efforts.
Governance changes emphasize centralized, timely access to borrower and loan data at the point of contact, with client support resources provided by the vendor to assist operational teams. The implementation focuses on improving service accuracy and call resolution efficiency through integrated servicing, consumer digital visibility and analytics driven workflows.
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Frost Bank | Banking and Financial Services | 6000 | $576M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2022 | n/a |
In 2022 Frost Bank implemented ICE Mortgage Black Knight Customer Service as part of a broader adoption of Black Knight mortgage platforms, deploying the application within its Customer Support technology stack. The implementation was delivered alongside the Empower loan origination system and the MSP loan servicing system to create an integrated end to end mortgage origination and servicing architecture for Frost Bank.
The deployment included Empower LOS capabilities for first mortgage and home equity origination across retail, wholesale, consumer direct, assumptions and correspondent channels, and the MSP loan servicing modules to manage loan life cycle servicing operations. Frost also implemented Black Knight Loss Mitigation functionality to support retention and liquidation workouts, and the Servicing Digital customer facing solution in its native web form and available mobile app, while ICE Mortgage Black Knight Customer Service provides a graphical interface that surfaces loan, home and neighborhood data for support representatives.
Integrations were a core design signal, with Empower integrated into MSP to hand off loans into servicing, and ICE Mortgage Black Knight Customer Service integrated with both MSP and Servicing Digital to provide a unified customer record at the point of contact. The overall operational scope covered origination teams, servicing operations, loss mitigation specialists and contact center support representatives, enabling consistent servicing data and customer channel continuity across the loan life cycle.
Governance and process changes focused on streamlining workflows across origination and servicing, centralizing borrower information for customer support, and instrumenting analytics through the Actionable Intelligence Platform to deliver strategic and proactive insights to lending and servicing users. Frost positioned these systems to support its consumer loan offering and to improve operational efficiency and customer experience as described in vendor communications.
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Iowa Bankers Mortgage Corporation | Banking and Financial Services | 50 | $5M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2022 | n/a |
In 2022, Iowa Bankers Mortgage Corporation implemented ICE Mortgage Black Knight Customer Service as part of a multi-solution servicing initiative. The deployment sits alongside Black Knight MSP loan servicing, Servicing Digital and the Default Suite, forming an integrated servicing stack to support customer contact, servicing operations and default workflows.
ICE Mortgage Black Knight Customer Service, classified in the Customer Support category, was delivered using a cloud first architecture and provides support representatives with a consolidated, end user interface that presents loan, home and neighborhood information. Implemented capabilities include a customer service workstation for point of contact resolution, a synchronized borrower view that mirrors Servicing Digital, and embedded workflow guidance linked to Loss Mitigation functionality which uses advanced rules and validation checkpoints to guide retention and liquidation processes.
Integrations are explicit and operational, Customer Service is seamlessly integrated with the MSP servicing system and with Servicing Digital, while analytics and reporting are supplied by the Actionable Intelligence Platform and McDash reports to servicing and portfolio teams. Operational scope centers on support representatives, servicing operations and default management, enabling agents to see what borrowers see and to coordinate actions across servicing and consumer digital channels. The program also incorporates Black Knight Default Suite modules to streamline default handling and to help reduce cycle times, decrease operating costs and improve efficiencies for nonperforming loans.
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Banking and Financial Services | 1700 | $300M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2022 | n/a |
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Banking and Financial Services | 1000 | $200M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2021 | n/a |
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Banking and Financial Services | 800 | $100M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2022 | n/a |
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Banking and Financial Services | 7400 | $1.2B | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2023 | n/a |
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Banking and Financial Services | 1500 | $350M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Customer Service | Customer Support | 2022 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ICE Mortgage Black Knight Customer Service Coverage
ICE Mortgage Black Knight Customer Service is a Customer Support solution from ICE Mortgage Technology.
Companies worldwide use ICE Mortgage Black Knight Customer Service, from small firms to large enterprises across 21+ industries.
Organizations such as First National Bank of Omaha, State Employees' Credit Union NC, Frost Bank, Cornerstone Home Lending and Union Home Mortgage are recorded users of
ICE Mortgage Black Knight Customer Service for Customer Support.
Companies using ICE Mortgage Black Knight Customer Service are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ICE Mortgage Black Knight Customer Service are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ICE Mortgage Black Knight Customer Service across Americas, EMEA, and APAC.
Companies using ICE Mortgage Black Knight Customer Service range from small businesses with 0-100 employees - 8.33%, to mid-sized firms with 101-1,000 employees - 41.67%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of ICE Mortgage Black Knight Customer Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ICE Mortgage Black Knight Customer Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.