List of IFS Cloud CRM Customers
IFS
Teknikringen 5, Box 1545,
Linkoping, 583 30,
Sweden
Linkoping, 583 30,
Sweden
46 13460 3600
Professional Services
7000
$1.7B
Since 2010, our global team of researchers has been studying IFS Cloud CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IFS Cloud CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IFS Cloud CRM for CRM include: ZwickRoell, a Germany based Manufacturing organisation with 1800 employees and revenues of $363.0 million, NOTE, a Sweden based Manufacturing organisation with 1319 employees and revenues of $327.0 million, Suzuki Garphyttan, a Sweden based Manufacturing organisation with 200 employees and revenues of $122.0 million, Habia, a Sweden based Manufacturing organisation with 500 employees and revenues of $120.0 million, Kongsberg Aviation Maintenance Services, a Norway based Aerospace and Defense organisation with 470 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using IFS Cloud CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chemigraphic | Manufacturing | 137 | $27M | United Kingdom | IFS | IFS Cloud CRM | CRM | 2018 | Anthesis |
In 2018, Chemigraphic implemented IFS Cloud CRM as part of a cloud deployment based on IFS Applications 10. The project positioned the design-led Electronic Manufacturing Services provider to run core enterprise functions in a single cloud platform, and Anthesis delivered the implementation and ongoing consultancy support.
The implementation was hosted entirely on Microsoft Azure and restored the full IFS stack for 75 system users, with Chemigraphic utilising IFS Cloud CRM alongside Supply Chain, Manufacturing, Projects, Financials, Warehousing, HR and Maintenance modules. Users interact with the system through office-based enterprise interfaces and handheld devices for warehousing data capture, reflecting a mixed mobile and desktop operational footprint.
Anthesis managed the rollout from May 2018 with a six consultant delivery team led by Mike Evans, supported by an internal Chemigraphic taskforce led by Technical Director Stewart Gadd and NPI and Sales Systems Manager Alex Cook. The delivery included both functional and technical consultancy, considerable testing, and partner-led project management, with the main implementation activities operating out of Chemigraphic’s Crawley site.
Chemigraphic reported explicit operational benefits from the deployment, citing improved planning, better forecasting and enhanced capacity management that support faster, more flexible operations. Anthesis and Chemigraphic continued to embed IFS Cloud CRM and the surrounding IFS Applications 10 modules across their business functions after the initial go live.
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Habia | Manufacturing | 500 | $120M | Sweden | IFS | IFS Cloud CRM | CRM | 2023 | n/a |
In 2023 Habia selected IFS Cloud CRM as part of a broader upgrade to the IFS Cloud enterprise suite, formalizing a move to IFS to modernize its ERP and customer engagement capabilities. Habia is a global manufacturer of wires, cables and cable harnesses and the IFS Cloud CRM selection anchors a multi-module deployment across core business functions.
The implementation plan centers on deploying IFS Cloud CRM alongside manufacturing, finance, supply chain, maintenance, and human capital management modules. Configurations emphasize business process automation, AI-driven automation and optimization, Internet of Things enabled data capture, and advanced analytics, all delivered through a single user interface and composable application architecture. IFS Cloud CRM is positioned to support standard CRM workflows for sales, service and customer management while operating within the unified IFS Cloud platform.
The upgrade is scheduled for Q2 2024 and will be managed by IFS partner Addovation, with operational rollout covering Habia manufacturing sites in Germany, Poland, Sweden, and China. Integrations are scoped to operate across manufacturing execution, supply chain communication, maintenance planning, financials and HCM processes, enabling data flow between CRM and those functional modules without naming additional external systems.
Governance for the program leverages IFSs evergreen ERP model to control release timing and reduce disruption, and the composable approach is intended to accelerate access to new capabilities and time to insight. The deployment is framed to impact customer service, supply chain coordination, operations, finance and HR, and is expected to enable improved supply chain communication, faster adaptation to external disruptions and more efficient customer demand fulfillment as stated by Habia and IFS.
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Kongsberg Aviation Maintenance Services | Aerospace and Defense | 470 | $100M | Norway | IFS | IFS Cloud CRM | CRM | 2024 | n/a |
In 2024, Kongsberg Aviation Maintenance Services AS implemented IFS Cloud CRM to centralize customer relationship management and automate core commercial workflows. The deployment of IFS Cloud CRM is part of a broader IFS Cloud suite rollout that includes maintenance, repair and operations MRO, supply chain, projects, procurement, finance, CRM, and health safety and environment HSE modules to strengthen asset reliability and operational efficiency.
The IFS Cloud CRM implementation focuses on CRM capabilities for customer quoting, contract and service management, and sales and service scheduling, tightly integrated with maintenance execution and MRO workflows. The project explicitly targets automation of the order to cash process, aligning quoting, planning, maintenance execution, and invoicing within a single application data model to remove operational silos and reduce manual effort.
Architecturally the solution is delivered as a multi-module cloud enterprise platform, with integration across finance, procurement, supply chain, projects, and HSE modules within IFS Cloud. The rollout is scoped to support approximately 500 users across four sites in Norway, covering functions in maintenance, supply chain, projects, finance, sales and service operations, and HSE, and will be implemented with assistance from IFS alliance partner CGI.
Governance and process change center on centralized workflows for resource allocation, sourcing, planning and maintenance execution, with CRM serving as the customer-facing control point for order intake and commercial lifecycle management. Stated outcomes for the implementation include improved turnaround time, reduced costs, facilitation of business expansion and new customer acquisition, and support for increased flight hours and availability for defense customers.
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NOTE | Manufacturing | 1319 | $327M | Sweden | IFS | IFS Cloud CRM | CRM | 2023 | n/a |
In 2023, NOTE AB implemented IFS Cloud CRM as part of a broader IFS Cloud deployment to strengthen customer relationship management and commercial processes, CRM is a named component of the suite. The IFS Cloud CRM implementation sits within a multi-module rollout covering manufacturing, finance, projects, procurement, supply chain management, enterprise asset management EAM, CRM, and human capital management HCM, targeting 1,200 users across 11 sites in 5 countries.
The implementation configures functional capabilities aligned to contract manufacturing operations, including commercial and service management, sales order and project lifecycle support, procurement workflows, supply chain orchestration, and asset maintenance planning. IFS Cloud CRM is being deployed alongside IFS ERP and EAM capabilities to provide a single unified cloud platform capable of supporting NOTE ABs organic growth and acquisition strategy while enabling end-to-end process orchestration for sourcing, planning, intercompany trading, and maintenance operations.
Architecturally the program emphasizes a cloud-first, centralized platform to deliver scalability, processing capacity, and consolidated operational visibility, with explicit focus on improving IT security and leveraging economies of scale. The configuration scope includes CRM data model alignment with manufacturing and project modules, workflow automation for sales and service processes, and role-based access controls to support multi-site operations across northern Europe.
Governance and rollout are structured as a regional program delivered by the system integrator Addovation, with the implementation project commencing in early November 2023, and program governance designed to coordinate cross-functional process changes across commercial, operations, maintenance, and finance teams. The stated outcomes in the program narrative include enhanced operational visibility, improved efficiency and security, and a scalable IT platform to support NOTE ABs ongoing growth and competitive differentiation.
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Suzuki Garphyttan | Manufacturing | 200 | $122M | Sweden | IFS | IFS Cloud CRM | CRM | 2020 | Tieto (TietoEVRY) |
In 2020, Suzuki Garphyttan implemented IFS Cloud CRM as part of a broader IFS Applications deployment hosted in IFS Managed Cloud, engaging TietoEVRY as the implementation partner. The initiative targeted end-to-end business process support across Suzuki Garphyttan sites in six countries, with an explicit remit to connect business opportunity through delivery and to meet stringent quality assurance and legal compliance requirements.
The IFS Cloud CRM implementation was configured as a customer-facing module within the IFS Applications suite, and was aligned with category-standard CRM capabilities such as opportunity management, customer master data, sales pipeline orchestration, and order-to-cash handoffs. The deployment was designed to work alongside manufacturing, enterprise asset management, supply chain, financials, and human capital management modules, and to surface product planning, testing, and tracking data into customer and delivery workflows.
Operational integration tied IFS Cloud CRM to core manufacturing and supply chain processes within the same IFS Managed Cloud estate, enabling cross-functional information flow between sales, operations, quality, supply chain, finance, and IT. The configuration emphasized visibility and traceability across the supply chain and production lifecycle, using the IFS Applications backbone to avoid point-to-point silos and to centralize customer and product information for global sites.
Governance and process redesign focused on centralized process standards and data governance to support multi-site consistency, quality controls, and regulatory compliance. TietoEVRY led the cloud deployment and implementation activities, enabling a controlled rollout strategy and operational handover to internal IT and business process owners for ongoing support and configuration management.
Explicit outcomes stated by the project include improved manufacturing and supply-chain efficiency and visibility, enhanced product planning and tracking capabilities, and a platform intended to ensure customer satisfaction and support further global expansion. The implementation positioned IFS Cloud CRM as the customer engagement and sales orchestration layer within Suzuki Garphyttan’s integrated enterprise application landscape.
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Manufacturing | 1800 | $363M | Germany | IFS | IFS Cloud CRM | CRM | 2024 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IFS Cloud CRM Coverage
IFS Cloud CRM is a CRM solution from IFS.
Companies worldwide use IFS Cloud CRM, from small firms to large enterprises across 21+ industries.
Organizations such as ZwickRoell, NOTE, Suzuki Garphyttan, Habia and Kongsberg Aviation Maintenance Services are recorded users of
IFS Cloud CRM for CRM.
Companies using IFS Cloud CRM are most concentrated in Manufacturing and Aerospace and Defense, with adoption spanning over 21 industries.
Companies using IFS Cloud CRM are most concentrated in Germany, Sweden and Norway, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IFS Cloud CRM across Americas, EMEA, and APAC.
Companies using IFS Cloud CRM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of IFS Cloud CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IFS Cloud CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.