List of InMoment XI Platform Customers
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United States
Since 2010, our global team of researchers has been studying InMoment XI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InMoment XI Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InMoment XI Platform for Customer Experience include: Walgreens, a United States based Retail organisation with 206000 employees and revenues of $139.08 billion, ALDI, a Germany based Retail organisation with 300000 employees and revenues of $134.00 billion, Nike, a United States based Retail organisation with 79400 employees and revenues of $51.36 billion, H-E-B, a United States based Retail organisation with 145000 employees and revenues of $38.00 billion, Ford Motor Company, a United States based Automotive organisation with 175000 employees and revenues of $18.73 billion and many others.
Contact us if you need a completed and verified list of companies using InMoment XI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The InMoment XI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AAMI | Insurance | 400 | $70M | Australia | InMoment | InMoment XI Platform | Customer Experience | 2023 | n/a |
In 2023 AAMI deployed the InMoment XI Platform as its Customer Experience solution. The implementation uses InMoment Customer Experience CX Cloud on the AAMI public website to capture digital feedback and voice of customer signals directly from online customer journeys.
The deployment configures standard Customer Experience capabilities within the InMoment XI Platform, including digital feedback collection and survey instrumentation, text analytics and sentiment analysis, journey analytics, and operational dashboards for insights and reporting. Configuration focused on feedback orchestration and data modeling consistent with Customer Experience platform workflows, enabling real time ingestion and centralized analysis of website-sourced signals.
Operational coverage centers on online customer experience and customer service workflows across AAMI in Australia, with platform outputs routed to service and product teams for action. Governance emphasizes feedback routing and closed loop response processes, and the InMoment XI Platform is the primary Customer Experience system for web-sourced customer feedback and insight at AAMI.
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ALDI | Retail | 300000 | $134.0B | Germany | InMoment | InMoment XI Platform | Customer Experience | 2020 | n/a |
In 2020, ALDI deployed the InMoment XI Platform as its Customer Experience solution to adapt its customer strategy in response to the global pandemic. ALDI operated a continuous CX programme on the InMoment XI Platform to monitor customer sentiment and capture feedback at scale, collecting over 100,000 responses since the start of March 2020. The programme included Net Promoter Score tracking and maintained ALDI's pre pandemic level of customer advocacy with NPS remaining the same during the period described.
The implementation configured InMoment XI Platform capabilities for multi channel feedback collection, NPS reporting, sentiment analytics, real time dashboards and closed loop case management to enable store and operations teams to act on customer signals quickly. Reporting and thematic analysis were used to prioritize operational fixes and inform merchandising and store experience decisions. InMoment XI Platform was used to instrument recurring surveys and ad hoc feedback flows across customer journeys.
Operational coverage focused on ALDI's customer facing operations in Germany, tying survey triggers into store operations and customer service workflows. Governance practices centered on regular insight reviews by CX and operations leadership, with defined escalation paths and remediation workflows based on survey and sentiment triggers. The InMoment XI Platform supported ongoing measurement, rapid operational response, and centralized CX visibility for ALDI's retail organization.
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America's Thrift Stores | Retail | 1100 | $190M | United States | InMoment | InMoment XI Platform | Customer Experience | 2024 | n/a |
In 2024, America’s Thrift Stores implemented the InMoment XI Platform to modernize its Customer Experience program. The deployment adds structured post-purchase and post-donation surveys to the retailer's measurement mix, supplementing traditional brand awareness studies to capture direct shopper and donor feedback.
The InMoment XI Platform implementation centers on survey instrumentation, experience analytics, and employee dashboards. InMoment XI Platform aggregates survey responses into intuitive dashboards that surface location based experience themes, enabling store level and regional teams to identify operational adjustments and improvement opportunities. Configuration emphasizes near real time insight distribution so frontline employees and marketing teams receive actionable feedback quickly.
The program covers America’s Thrift Stores' store footprint across the southeastern region, capturing feedback from both shoppers and donors and supporting functions including marketing, store operations, and donor relations. America’s Thrift Stores InMoment XI Platform Customer Experience relationship aligns data collection with operational workflows to translate experience signals into store level actions.
Governance changes focus on augmenting periodic brand studies with continuous CX feedback and dashboard driven issue identification, shifting some decision making to store and regional teams based on customer and donor input. The implementation narrative states that insights are shared instantly with employees to help uncover insight and drive improvements in experience, and to support future business growth initiatives.
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Construction and Real Estate | 10 | $1M | United States | InMoment | InMoment XI Platform | Customer Experience | 2021 | n/a |
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Banking and Financial Services | 6500 | $2.4B | United States | InMoment | InMoment XI Platform | Customer Experience | 2022 | n/a |
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Retail | 1000 | $100M | United States | InMoment | InMoment XI Platform | Customer Experience | 2023 | n/a |
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Retail | 200 | $50M | Canada | InMoment | InMoment XI Platform | Customer Experience | 2023 | n/a |
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Automotive | 60 | $41M | Australia | InMoment | InMoment XI Platform | Customer Experience | 2024 | n/a |
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Retail | 12000 | $4.8B | United Arab Emirates | InMoment | InMoment XI Platform | Customer Experience | 2011 | n/a |
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Professional Services | 50 | $5M | United States | InMoment | InMoment XI Platform | Customer Experience | 2022 | n/a |
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Buyer Intent: Companies Evaluating InMoment XI Platform
- APMAS, a India based Non Profit organization with 130 Employees
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