List of IntApp Open Customers
Intapp, Inc.
3101 Park Boulevard,
Palo Alto, 94306, CA,
United States
Palo Alto, 94306, CA,
United States
1 412-747-8700
Professional Services
749
$214M
Since 2010, our global team of researchers has been studying IntApp Open customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IntApp Open for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IntApp Open for Business Process Management include: McDermott Will & Emery, a United States based Professional Services organisation with 2600 employees and revenues of $1.92 billion, Sullivan & Cromwell, a United States based Professional Services organisation with 2000 employees and revenues of $1.77 billion, Fried Frank, a United States based Professional Services organisation with 1600 employees and revenues of $958.0 million, Clyde & Co, a United Kingdom based Professional Services organisation with 5000 employees and revenues of $833.0 million, Polsinelli LLP, a United States based Professional Services organisation with 1700 employees and revenues of $796.0 million and many others.
Contact us if you need a completed and verified list of companies using IntApp Open, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IntApp Open customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boodle Hatfield | Professional Services | 170 | $39M | United Kingdom | Intapp | IntApp Open | Business Process Management | 2021 | n/a |
In 2021, Boodle Hatfield implemented IntApp Open as its Business Process Management platform to centralize and standardize matter intake and process orchestration across the firm. The deployment targeted core legal operations and practice group workflows, establishing IntApp Open as the primary orchestration layer for matter lifecycle activities and intake governance.
The IntApp Open implementation included configuration of workflow orchestration, automated intake routing, role-based approvals, and case lifecycle tracking consistent with Business Process Management capabilities. Configuration work emphasized integration points for document-centric and practice management workflows, and the deployment was structured to support firmwide process templates and exception handling workflows.
IntApp Open was integrated with the firm’s existing ecosystem, including iManage Work for document management, Aderant Expert for practice management, Elite 3E elements present in the estate, DocsCorp for document processing, Tessian and Mimecast for email security layers, Docusign for signature workflows, and BigHand and Cascade tools used for voice and work allocation. These integrations positioned IntApp Open to orchestrate cross-system handoffs between intake, document repositories, security controls, and signature services while preserving the firm’s operational toolchain.
Governance for the IntApp Open rollout emphasized standardized intake controls, role and permission alignment with legal operations, and phased adoption across practice groups to limit disruption. The implementation maintained configuration-centric governance and process documentation to support ongoing workflow refinement and operational ownership by the firm’s IT and legal operations teams.
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Clyde & Co | Professional Services | 5000 | $833M | United Kingdom | Intapp | IntApp Open | Business Process Management | 2016 | n/a |
In 2016, Clyde & Co implemented IntApp Open as a Business Process Management solution to standardize time capture and billing workflows across its legal support functions. Clyde & Co IntApp Open Business Process Management supports time recording, WIP reporting and invoicing for legal secretaries, partners and finance teams as the central business function for matter-level revenue administration.
The deployment emphasized IntApp Open configuration for partner time entry, WIP report collation and invoice generation, with functional workflows to raise both in-house and external invoices. Legal secretaries recorded partner work time in IntApp Open, collated WIP reports and raised invoices while maintaining document typing, file updates and client communications as part of the end-to-end matter administration process.
Operational coverage centered on secretarial, fee earner and billing activities within Clyde & Co, with role-based data entry and process ownership for time recording and invoice processing. Governance included standardized workflows for time capture, electronic file updates and invoice routing to finance, aligning administrative responsibilities such as incoming mail distribution and record updates with the IntApp Open driven billing lifecycle.
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Dickinson Wright | Professional Services | 500 | $320M | United States | Intapp | IntApp Open | Business Process Management | 2017 | InOutsource |
In 2017 Dickinson Wright implemented IntApp Open, a Business Process Management application, to centralize new business intake and conflicts clearance across the firm. The deployment targeted an Am Law 200 firm with more than 450 lawyers across 17 offices and roughly 500 employees, and used the web-based IntApp Open platform to provide a holistic view of the new business acceptance life cycle.
The implementation focused on two core modules, Intake and Conflicts, with configuration work to standardize intake forms, codify conflict rules and enable custom workflow automation for matter intake routing and approvals. InOutsource led a comprehensive analysis and planning phase, then established custom workflows, updated the conflicts model and performed a data integrity analysis to align business rules with IntApp Open configuration.
Integrations are not detailed in the source materials, the deployment was positioned as easy for administrators to configure and simple for lawyers, professionals and staff to execute, while providing tools for risk and management stakeholders to track and oversee matters. Operational coverage included legal intake, risk and conflicts clearance, and management oversight across the firm’s offices, with the platform serving as the system of record for new business acceptance processes.
InOutsource acted as the systems integrator and implementation partner, delivering the program in less than nine months for both Intake and Conflicts and completing the work under budget. The engagement emphasized process governance and standardization, and explicitly sought to reduce risk and increase efficiency through automation and standardized intake and conflicts workflows using IntApp Open.
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Fox Rostchild | Professional Services | 2000 | $650M | United States | Intapp | IntApp Open | Business Process Management | 2016 | n/a |
In 2016, Fox Rostchild implemented IntApp Open as a Business Process Management solution to formalize conflicts checking and new business intake workflows across its Business Conflicts department and attorney offices. The deployment of IntApp Open was positioned to centralize conflict research, intake documentation, and ethical screen monitoring for attorneys, the Office of General Counsel, and legal secretaries.
Configuration centered on conflict search and case management capabilities within IntApp Open, including structured intake workflows, documentation templates for conflict and resolution procedures, and automated ethical screen monitoring. The implementation supported lateral hire review workflows and team coordination processes, enabling New Business and Conflicts Analysts to prepare standardized conflict documentation and to serve as a single point of contact for attorneys and counsel.
IntApp Open was integrated with ICE software for investigative research and conflict data enrichment, with IntApp Open functioning as the operational hub for intake and conflict records. The environment was configured as a firmwide system accessible to the Business Conflicts group and attorney users, supporting role based access for attorneys, the Office of General Counsel, and legal secretaries.
Governance focused on formalizing conflict resolution procedures and operational practices, with analysts documenting conflicts and their resolution steps in IntApp Open and monitoring ethical screens as part of ongoing compliance activities. Process changes included centralized documentation of resolutions, coordinated lateral project reviews, and routine team meetings to align conflict research practices and stay current with conflict law.
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Fried Frank | Professional Services | 1600 | $958M | United States | Intapp | IntApp Open | Business Process Management | 2020 | n/a |
In 2020, Fried Frank implemented IntApp Open for Business Process Management to centralize time capture and workflow orchestration within the firm. The deployment targeted finance operations and was positioned to standardize time and process workflows across existing financial tooling.
IntApp Open was configured to support time entry, approval workflows, and automation of month-end and year-end process steps. Configuration work leveraged Intapp Integration Builder and SQL to create automated routines and scripted reconciliations, and IntApp Open was administered and monitored by the internal financial systems team.
Integrations connected IntApp Open with Elite 3E, Intapp Time/Open, ARCS3 and several internally developed applications to synchronize time, billing and accounting data. Operational coverage centered on the finance department, with administration and first level support based in the New York office, and the Financial Systems Analyst serving as the primary support contact for troubleshooting and change requests.
Governance processes emphasized liaison activity between finance and external consultants to develop enhancements, coordinate user acceptance testing and plan system upgrades. The implementation included documented procedures for month-end and year-end closings, ongoing monitoring and maintenance, and the introduction of new processes and automation as part of the IntApp Open rollout.
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Professional Services | 750 | $301M | United States | Intapp | IntApp Open | Business Process Management | 2015 | n/a |
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Professional Services | 2000 | $612M | United States | Intapp | IntApp Open | Business Process Management | 2019 | n/a |
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Professional Services | 2600 | $1.9B | United States | Intapp | IntApp Open | Business Process Management | 2018 | n/a |
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Professional Services | 1700 | $796M | United States | Intapp | IntApp Open | Business Process Management | 2018 | n/a |
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Professional Services | 2000 | $1.8B | United States | Intapp | IntApp Open | Business Process Management | 2020 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IntApp Open Coverage
IntApp Open is a Business Process Management solution from Intapp.
Companies worldwide use IntApp Open, from small firms to large enterprises across 21+ industries.
Organizations such as McDermott Will & Emery, Sullivan & Cromwell, Fried Frank, Clyde & Co and Polsinelli LLP are recorded users of
IntApp Open for Business Process Management.
Companies using IntApp Open are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using IntApp Open are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IntApp Open across Americas, EMEA, and APAC.
Companies using IntApp Open range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 27.27%, large organizations with 1,001-10,000 employees - 72.73%, and global enterprises with 10,000+ employees - 0%.
Customers of IntApp Open include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IntApp Open customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Business Process Management.