List of Isilog IWS Service Management Customers
Isilog
ZAC de la LORIE, 8 rue Sacco et Vanzetti,
Saint-Herblain Cedex, 44813,
France
Saint-Herblain Cedex, 44813,
France
33 2 40 92 09 72
Professional Services
90
$9M
Since 2010, our global team of researchers has been studying Isilog IWS Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Isilog IWS Service Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Isilog IWS Service Management for IT Service Management include: Conseil régional des Pays de la Loire, a France based Government organisation with 3000 employees and revenues of $2.43 billion, KIABI, a France based Retail organisation with 10000 employees and revenues of $2.38 billion, McDonald's France, a France based Retail organisation with 79000 employees and revenues of $2.28 billion, Caisse d'Epargne, a France based Banking and Financial Services organisation with 5000 employees and revenues of $1.00 billion, Centre Hospitalier Universitaire de Nantes, a France based Healthcare organisation with 12529 employees and revenues of $950.0 million and many others.
Contact us if you need a completed and verified list of companies using Isilog IWS Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caisse d'Epargne | Banking and Financial Services | 5000 | $1.0B | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2018 | n/a |
In 2018, Caisse d'Epargne deployed Isilog IWS Service Management as its IT Service Management platform to support operations for its Midi-Pyrénées IT estate. Isilog IWS Service Management was implemented to centralize ticketing and service workflows under the IT Service Management category, aligning desktop and infrastructure support processes across the bank's regional footprint.
The implementation covered functional modules for maintenance and multi-tiered support, specifically N1 and N2 incident handling, remote control for remote remediation, backup of archives, masterization and PC deployments, and full inventory and stock order management. The Isilog IWS Service Management deployment was configured to manage Windows 7 and Windows 10 Professional endpoints, and to orchestrate desktop-focused activities alongside Office 365 and Outlook for communication and user provisioning.
Operational integration included identity and endpoint management touchpoints with Active Directory and SCCM for inventory and software deployment, while the environment was operated alongside existing ITSM tools such as ServiceNow and GLPI. The rollout addressed a total infrastructure estate of approximately 2500 PCs, 1240 tablets, 2250 printers and 230 servers, covering 19 headquarters and 221 agency sites, and structured support handoffs and asset governance to align N1 and N2 teams with centralized inventory, stocking and order processes.
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CCI Paris IdF | Government | 2300 | $500M | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2013 | n/a |
In 2013, CCI Paris IdF implemented Isilog IWS Service Management to centralize IT service processes and to support a portfolio of projects including apprenticeship tax processing, declaration dematerialization and payment orchestration. Isilog IWS Service Management served as the primary IT Service Management platform deployed to coordinate cross-functional workflows for finance, HR, and front office operations.
The implementation focused on configuring ITSM capabilities common to the IT Service Management category, including ticketing for incidents and requests, structured change and release coordination, workflow automation for declaration processing, and document lifecycle integration with LAD and GED. Configuration work included writing functional specifications, defining impacted business processes, and building automation rules to drive dematerialization of declarations and extranet front office interactions.
Integrations and operational coverage were explicit parts of the program, with the platform linked into the national Nominative Social Declaration DSN portal, SEPA cash flow processes, and an online payment channel using BNP Merc @ net. Reporting and decision support were consolidated through JasperSoft BI BigData, while anomaly reporting and validation used JIRA together with Isilog IWS Service Management. The deployment supported finance, payroll and tax related functions and extended to extranet user interactions for submission and retrieval of dematerialized documents.
Governance and rollout emphasized business led requirements and structured testing, with workshops to centralize requests, impact and feasibility analysis, planning and coordination of internal and external providers, and a formal testing and acceptance strategy. The program included arbitration and prioritization with business referents, ongoing reporting and monitoring indicators, design of statistics and dashboards in Jaspersoft, animation of an internal user club, user training and knowledge transfer, and Level 3 functional support with updated user documentation.
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Centre Hospitalier Universitaire de Nantes | Healthcare | 12529 | $950M | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2016 | n/a |
In 2016, Centre Hospitalier Universitaire de Nantes deployed Isilog IWS Service Management to centralize ticket handling and equipment tracking across its hospital campus. The deployment used Isilog IWS Service Management in the IT Service Management category to manage IT equipment and incident tickets for IT operations and end user support across Hôtel-Dieu, Hôpital Nord Laennec, Saint-Jacques and other peripheral sites.
The implementation emphasized asset management and incident ticketing workflows, with configuration aligned to field service activities. Isilog IWS Service Management was used to record and route tickets, schedule and document field interventions, and track device lifecycles for laptops, desktop computers, BlackBerrys, Pocket PCs, printers, peripherals and other specialized devices. Technical workflows included failure diagnosis on client workstations running Windows 7 and Windows XP, and processes for deployment and replacement of user workstations.
Operational responsibility for field interventions and retraining in the field of IT was exercised by the hospital alongside SPIE acting as an IT service provider at the Nantes University Hospital and peripheral sites. The deployment impacted IT operations, service desk, and device lifecycle management functions, consolidating incident resolution, field technician dispatch, and asset records within Isilog IWS Service Management.
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Conseil régional des Pays de la Loire | Government | 3000 | $2.4B | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2017 | n/a |
In 2017, Conseil régional des Pays de la Loire implemented Isilog IWS Service Management as its IT Service Management solution. The deployment targeted the council IT organization supporting approximately 3,000 employees in France, with a functional focus on front office call intake and downstream Windows, Exchange, and Citrix administrative support.
The implementation configured front office ticketing workflows to manage ticket lifecycles including open, escalation, and resolution, and used Isilog IWS 2008 procedural templates to standardize ticket completion. Functional capabilities implemented emphasized incident intake, escalation routing, resolution documentation, and knowledge capture to enable repeatable troubleshooting by service desk agents.
Integrations were established with directory and messaging infrastructure, specifically Active Directory for Group Policy and account management related tasks, Print Server services for centralized printer management, Exchange Server for account provisioning and rights settings, and Citrix XenApp for account management including process termination. These integrations positioned Isilog IWS Service Management as the operational hub for ticket-driven service operations and support orchestration across the council’s desktop and server estate.
Governance workstreams focused on authoring procedures and operational playbooks to accelerate resolution and ensure consistent ticket closure using Isilog IWS 2008 artifacts. The program emphasized role-based use of the platform by front office agents and defined escalation touchpoints for Windows administration, Exchange, and Citrix support teams.
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Groupe Sigma | Professional Services | 800 | $100M | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2018 | n/a |
In 2018, Groupe Sigma implemented Isilog IWS Service Management to centralize incident handling and support workflows. The deployment targeted IT Service Management for operational support of the company software portfolio in a professional services context.
The implementation covered support for the social housing application management software IMHOWEB / VOT'IMHO and for the real estate diagnostics management solution DIAGINFO, with responsibility for incident intake, triage and resolution. Incidents were captured and tracked in Isilog IWS Service Management via telephone reports and ticket submission, while structured reproduction and analysis was performed in HP Quality Center. Support activities included extraction and analysis of incident files and providing customers with day to day assistance for tool usage.
Isilog IWS Service Management was used alongside HP Quality Center to link incident lifecycle management with test validation, enabling the tester workflow for new version recipes and formal test case execution. Functional capabilities exercised included ticketing, incident reproducibility tracking, test procedure coordination, incident report analysis and documentation updates. Test procedures were carried out by the designer in HP Quality Center and resulting defect and test artifacts were recorded back into the Isilog IWS Service Management tickets.
Operational governance emphasized a combined support and testing workflow, with defined steps for incident reproduction, escalation and documentation updates to close the support loop. The configuration aligns with IT Service Management practices focused on service desk operations and test driven incident resolution.
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Retail | 10000 | $2.4B | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2015 | n/a |
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Retail | 79000 | $2.3B | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2008 | n/a |
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Construction and Real Estate | 930 | $248M | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2013 | n/a |
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Professional Services | 400 | $50M | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2017 | n/a |
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Professional Services | 250 | $30M | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Isilog IWS Service Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Isilog IWS Service Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Isilog IWS Service Management for IT Service Management include:
- Hazera Seeds, a Israel based Consumer Packaged Goods organization with 900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Hazera Seeds | Consumer Packaged Goods | 900 | $220M | Israel | 2024-11-05 |
FAQ - APPS RUN THE WORLD Isilog IWS Service Management Coverage
Isilog IWS Service Management is a IT Service Management solution from Isilog S.A.
Companies worldwide use Isilog IWS Service Management, from small firms to large enterprises across 21+ industries.
Organizations such as Conseil régional des Pays de la Loire, KIABI, McDonald's France, Caisse d'Epargne and Centre Hospitalier Universitaire de Nantes are recorded users of
Isilog IWS Service Management for IT Service Management.
Companies using Isilog IWS Service Management are most concentrated in Government, Retail and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Isilog IWS Service Management are most concentrated in France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Isilog IWS Service Management across Americas, EMEA, and APAC.
Companies using Isilog IWS Service Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 20%.
Customers of Isilog IWS Service Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Isilog IWS Service Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.