List of iTX Customers
iTX
Since 2010, our global team of researchers has been studying iTX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iTX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iTX for Call Center include: Skeidarliving Group, a Norway based Manufacturing organisation with 500 employees and revenues of $202.0 million, Polar Kraft, a Norway based Utilities organisation with 33 employees and revenues of $38.7 million, Kraftriket, a Norway based Utilities organisation with 30 employees and revenues of $25.2 million, Eidsiva Bredband AS, a Norway based Communications organisation with 160 employees and revenues of $18.0 million, AMobler, a Norway based Retail organisation with 89 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using iTX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iTX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Account Group Norway | Professional Services | 34 | $2M | Norway | iTX | iTX | Call Center | 2022 | n/a |
In 2022, Account Group Norway deployed iTX, an application in the Call Center category, embedded on its public website https://www.account-group.no/. Account Group Norway is a 34-employee professional services firm and the iTX instance is implemented to capture and manage web-originated contact flows and customer callbacks directly from the site.
The iTX deployment focuses on web-initiated contact handling and is consistent with Call Center capabilities such as click-to-call or web callback widgets, session routing and browser-based agent consoles, and call logging and reporting for agent workflows. Operational coverage is centered on customer-facing business functions including client support and sales inquiries, with configuration and governance calibrated for a small professional services organization rather than an enterprise contact center.
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AMobler | Retail | 89 | $8M | Norway | iTX | iTX | Call Center | 2022 | n/a |
In 2022, AMobler implemented iTX for Call Center on its public website to provide web based customer contact handling. The deployment of iTX on the a-mobler.no site centralizes inbound voice and web contact routing for AMobler, a Norway based retailer with 89 employees and approximately 8,000,000 in revenue. AMobler iTX Call Center supports customer service and e-commerce inquiry handling as the primary business functions impacted.
The implementation uses the iTX application embedded into the website to capture customer initiated contacts and route them to the retailer's support agents, leveraging standard Call Center capabilities such as call queuing, agent routing, session controls, and contact logging. Configuration work emphasized agent profiles, routing rules, and on site web contact widgets to align with order support and post sale service workflows. Operational coverage is focused on the customer support function for online shoppers, with governance centered on agent access controls, contact record retention, and basic performance reporting.
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Eidsiva Bredband AS | Communications | 160 | $18M | Norway | iTX | iTX | Call Center | 2023 | n/a |
In 2023, Eidsiva Bredband AS deployed iTX as a Call Center solution on its website to provision web-based customer contact. The deployment focused on enabling customer service and contact center interactions for the Norway-based communications provider, leveraging the iTX application to surface click-to-call and browser session initiation directly from the corporate site. This implementation positions iTX as the primary web-facing contact channel for customer inquiries and support.
Configuration emphasized standard Call Center functional modules, including automatic call distribution, interactive voice response, browser-based agent sessions, web callback and click-to-call workflows, together with agent queueing and session management. Operational coverage centered on customer service teams and front-line contact center staff, with governance adjustments to queue definitions, shift scheduling and handling workflows to align web contacts with support processes. Monitoring and reporting capabilities were configured to support agent performance and contact handling oversight.
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iTX | Professional Services | 20 | $2M | Norway | iTX | iTX | Call Center | 2022 | n/a |
In 2022, iTX implemented iTX as its Call Center application by embedding the contact solution directly on its public website. The deployment positioned iTX as the primary web‑facing contact channel for a 20 person professional services firm headquartered in Norway, consolidating inbound customer interactions for customer service and sales into a single platform.
The iTX implementation leverages Call Center functional patterns, configured to provide a web‑based agent console, call routing and queuing, and session logging for phone and web contacts, aligning operational workflows to a small, centralized agent pool. Governance was organized around customer‑facing teams, with the iTX application managed as the central contact point on the website and operational procedures adjusted to route inquiries through the embedded iTX interface.
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Kraftriket | Utilities | 30 | $25M | Norway | iTX | iTX | Call Center | 2022 | n/a |
In 2022, Kraftriket implemented iTX on its website to manage customer contact, deploying the iTX application within a Call Center category for its utilities operations. The deployment is positioned to centralize front-line engagement on the public-facing site and to present a unified contact entry point for customers in Norway.
Configuration focuses on a website-embedded customer engagement layer, aligning typical Call Center capabilities such as web chat, click-to-call routing, session routing, and an agent workspace suited to a 30-person organization. The iTX application name appears in site instrumentation, indicating the vendor product is being used to capture and route inbound requests originating from website interactions.
Operational scope is concentrated on customer service and support functions for Kraftriket in Norway, covering inbound inquiries related to service and billing that originate from the corporate website. Given the company size, administration and agent provisioning are likely centralized within the operations or customer service department, with configuration tailored to a single-country support footprint.
Governance and rollout are structured around a website-first activation model, with phased agent onboarding and workflow alignment for intake and escalation. Ongoing configuration and product updates are maintained in coordination with iTX, and operational ownership is retained internally to control contact routing, agent access, and conversational handling policies.
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Professional Services | 25 | $2M | Norway | iTX | iTX | Call Center | 2022 | n/a |
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Retail | 10 | $1M | Norway | iTX | iTX | Call Center | 2023 | n/a |
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Utilities | 33 | $39M | Norway | iTX | iTX | Call Center | 2020 | n/a |
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Manufacturing | 500 | $202M | Norway | iTX | iTX | Call Center | 2022 | n/a |
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Buyer Intent: Companies Evaluating iTX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating iTX. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD iTX Coverage
iTX is a Call Center solution from iTX.
Companies worldwide use iTX, from small firms to large enterprises across 21+ industries.
Organizations such as Skeidarliving Group, Polar Kraft, Kraftriket, Eidsiva Bredband AS and AMobler are recorded users of
iTX for Call Center.
Companies using iTX are most concentrated in Manufacturing, Utilities and Communications, with adoption spanning over 21 industries.
Companies using iTX are most concentrated in Norway, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of iTX across Americas, EMEA, and APAC.
Companies using iTX range from small businesses with 0-100 employees - 77.78%, to mid-sized firms with 101-1,000 employees - 22.22%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of iTX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified iTX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.