List of KakaoTalk Customers
Kakao Corp
242, Cheomdan-ro,
Jeju City, 63309,
South Korea
Jeju City, 63309,
South Korea
82 2 6718 1082
Professional Services
10644
$5.7B
Since 2010, our global team of researchers has been studying KakaoTalk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased KakaoTalk for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using KakaoTalk for Chatbots and Conversational AI include: Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion, GS Caltex, a South Korea based Oil, Gas and Chemicals organisation with 3248 employees and revenues of $45.88 billion, Ministry Of Science And Ict South Korea, a South Korea based Government organisation with 2454 employees and revenues of $13.05 billion, Busan Metropolitan City South Korea, a South Korea based Government organisation with 8514 employees and revenues of $11.98 billion and many others.
Contact us if you need a completed and verified list of companies using KakaoTalk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The KakaoTalk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agend | Retail | 10 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2025 | n/a |
In 2025 Agend deployed KakaoTalk as a customer-facing conversational channel on its public website. The KakaoTalk implementation uses Chatbots and Conversational AI capabilities to deliver conversational messaging, automated reply flows, intent routing, session persistence, and human handoff for web visitors seeking product information and support.
The deployment is implemented as an embedded site widget connecting web visitors to the KakaoTalk platform, with administration handled through the application console and lightweight configuration for message templates, routing rules, and hours of operation. Operational coverage focuses on customer service and online sales support for Agend in South Korea, with governance centered on scripted response templates, escalation workflows to human agents, and ongoing refinement of conversational flows to match a small 10 person organizational footprint.
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AHC Carver, a Unilever Company | Manufacturing | 200 | $30M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2019 | n/a |
In 2019, AHC Carver, a Unilever Company implemented KakaoTalk on its public website as a customer-facing messaging channel within its Chatbots and Conversational AI footprint. The deployment used KakaoTalk to provide a branded conversational entry point for web visitors, enabling direct messaging between customers and the company through the KakaoTalk application.
Implementation focused on embedding the KakaoTalk web chat widget into the site front end, enabling conversational messaging, automated greeting flows, rich media sharing, and agent handoff capabilities consistent with Chatbots and Conversational AI functionality. Operational ownership aligned with digital marketing and customer support, which manage message templates, conversation routing, and channel governance for web-based customer engagement.
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Air Seoul | Transportation | 482 | $50M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Air Seoul implemented KakaoTalk in the Chatbots and Conversational AI category to introduce promotional mobile notifications and direct customer messaging as part of its Sales Marketing activities. The deployment of KakaoTalk was positioned to extend the carrier's customer engagement channels and support campaign-driven outreach.
KakaoTalk was configured to support broadcast messaging, scheduled promotional pushes, subscriber list management, and templated content distribution, reflecting capabilities typical of Chatbots and Conversational AI platforms. The implementation emphasized message orchestration, content templates for promotions, and audience segmentation to manage targeted outreach at scale.
Operational ownership remained with the Sales Marketing team, which administered KakaoTalk alongside the airline's Instagram, Facebook, and YouTube channels to coordinate partnership promotions and routine brand communications. The channel supported marketing workflows for campaign execution and served as a customer-facing notification layer for promotional activity.
Governance was embedded in existing marketing content and approval processes, with message creation and timing controlled by the marketing group to ensure alignment with partnership promotions and regulatory guidelines. KakaoTalk was explicitly used for promotional mobile notifications, and its role was to centralize marketing-driven conversational messaging within Air Seoul's customer engagement stack.
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ATO Planet South Korea | Education | 10 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2021 | n/a |
In 2021, ATO Planet South Korea implemented KakaoTalk as a website-integrated conversational interface. ATO Planet South Korea deployed KakaoTalk in the Chatbots and Conversational AI category to support web-facing customer engagement and inquiry handling for its education services in South Korea.
KakaoTalk is embedded on the ATO Planet website and configured to provide real-time messaging, automated reply workflows, and rich media content delivery, capabilities typical of Chatbots and Conversational AI implementations. Operational control is maintained through the organization’s KakaoTalk administrative account, enabling centralized message handling, conversational script updates, and content management for the site. The implementation scope is focused on website interactions rather than cross-enterprise integrations, and the deployment emphasizes conversational engagement and immediate inquiry response for prospective learners and parents.
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Atom Engineering | Construction and Real Estate | 50 | $10M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Atom Engineering implemented KakaoTalk on its corporate website. The deployment uses KakaoTalk within the Chatbots and Conversational AI category to provide customer facing conversational messaging for the construction and real estate business functions.
The implementation is web embedded and routes site visitors into KakaoTalk chat sessions and the company channel, enabling synchronous messaging, automated greetings, guided conversational flows, and contact capture for follow up. Functional capabilities configured include live agent handoff, message templates for common inquiries, and basic conversational routing to sales and customer service queues. The full application name KakaoTalk is used as the primary conversational interface for incoming web traffic.
Operational scope centers on customer facing teams supporting Atom Engineering clients in South Korea, with message handling and agent access managed through the KakaoTalk management console. Governance has been organized around centralized channel administration, role based agent access, and workflow definitions for inquiry triage and escalation to sales or technical teams. This structure aligns Atom Engineering, KakaoTalk, Chatbots and Conversational AI and customer support workflows for consistent web to messaging engagement.
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Professional Services | 12 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2019 | n/a |
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Manufacturing | 25 | $8M | United States | Kakao | KakaoTalk | Chatbots and Conversational AI | 2020 | n/a |
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Consumer Packaged Goods | 10 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2022 | n/a |
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Manufacturing | 10 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2025 | n/a |
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Professional Services | 120 | $10M | India | Kakao | KakaoTalk | Chatbots and Conversational AI | 2025 | n/a |
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Buyer Intent: Companies Evaluating KakaoTalk
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD KakaoTalk Coverage
KakaoTalk is a Chatbots and Conversational AI solution from Kakao.
Companies worldwide use KakaoTalk, from small firms to large enterprises across 21+ industries.
Organizations such as Samsung Electronics South Korea, GS Caltex, Ministry Of Science And Ict South Korea and Busan Metropolitan City South Korea are recorded users of
KakaoTalk for Chatbots and Conversational AI.
Companies using KakaoTalk are most concentrated in Manufacturing, Oil, Gas and Chemicals and Government, with adoption spanning over 21 industries.
Companies using KakaoTalk are most concentrated in South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of KakaoTalk across Americas, EMEA, and APAC.
Companies using KakaoTalk range from small businesses with 0-100 employees - 62.26%, to mid-sized firms with 101-1,000 employees - 24.53%, large organizations with 1,001-10,000 employees - 9.43%, and global enterprises with 10,000+ employees - 3.77%.
Customers of KakaoTalk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified KakaoTalk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.