List of Kaptio Travel Customers
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Since 2010, our global team of researchers has been studying Kaptio Travel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kaptio Travel for Travel Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kaptio Travel for Travel Management include: Audley Travel, a United Kingdom based Professional Services organisation with 762 employees and revenues of $182.0 million, Intrepid Travel Australia, a Australia based Leisure and Hospitality organisation with 400 employees and revenues of $160.0 million, Rocky Mountaineer, a Canada based Leisure and Hospitality organisation with 300 employees and revenues of $35.0 million, Aurora Travel Agency Services, a Australia based Professional Services organisation with 30 employees and revenues of $1.3 million and many others.
Contact us if you need a completed and verified list of companies using Kaptio Travel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kaptio Travel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Audley Travel | Professional Services | 762 | $182M | United Kingdom | Kaptio | Kaptio Travel | Travel Management | 2019 | n/a |
In 2019, Audley Travel implemented Kaptio Travel as a company-wide Travel Management solution. The deployment was scoped as an enterprise initiative for the UK-based professional services travel operator, with project governance coordinated by a dedicated project manager working across IT and the business.
Kaptio Travel was provisioned as a specialist travel application running on the Salesforce.com platform, and the implementation emphasized multi-channel CRM and case management capability through SFDC Service Cloud. Functional configuration focused on travel booking workflows, itinerary management and agent-facing case handling, aligning Kaptio Travel capabilities with front-office reservation and customer service processes.
Integration architecture centered on Salesforce.com as the platform layer, with Kaptio Travel interfacing directly with SFDC Service Cloud for case routing and multi-channel customer engagement. Operational coverage was company-wide, impacting IT, customer service and travel operations teams, with a cross-functional project manager active from Feb 2020 to Apr 2021 to manage configuration, testing and phased rollout activities.
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Aurora Travel Agency Services | Professional Services | 30 | $1M | Australia | Kaptio | Kaptio Travel | Travel Management | 2023 | n/a |
In 2023, Aurora Travel Agency Services implemented Kaptio Travel, a Travel Management application. The deployment targeted finance and reservations workflows for the company’s small-ship expedition operations based in Australia.
The implementation included Kaptio Pay, the Kaptio payment module, alongside Kaptio Travel to consolidate payment gateways and streamline bookings and reconciliation processes. Configuration emphasis was placed on payment orchestration, booking to payment linkage, and automated reconciliation routines consistent with Travel Management functionality.
Operational coverage focused on reservations teams and finance functions, consolidating payment flows to reduce manual reconciliation and booking administration. The deployment leveraged Kaptio Travel’s native payments and booking modules to centralize transaction records and support expedition-focused booking workflows.
According to vendor case commentary, the finance and payments-focused deployment delivered a ~50% productivity improvement for reservations teams and reduced reconciliation workload. Kaptio Travel and Kaptio Pay were positioned as the central applications for payments and booking operations within Aurora Travel Agency Services’ Travel Management footprint.
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Intrepid Travel Australia | Leisure and Hospitality | 400 | $160M | Australia | Kaptio | Kaptio Travel | Travel Management | 2024 | n/a |
In 2024, Intrepid Travel Australia implemented Kaptio Travel in the Travel Management category as part of a multi year digital transformation to unify reservations, pricing, sales and operations. The deployment targeted global contracting functions and group touring features, and extended across 31 country offices spanning APAC, EMEA and AMER to establish a consistent commercial and operational baseline.
Kaptio Travel was configured to deliver core Travel Management capabilities including multi day itinerary and group tour orchestration, contract and supplier rate management, reservation lifecycle processing, and pricing configuration for group and FIT products. The implementation emphasized the vendor announced group tour module, embedding group tour workflows alongside contracting and booking capabilities to support multi day travel products.
The solution was delivered as a Salesforce native travel platform, placing the Kaptio Travel application within Salesforce aligned processes and data models. Operational coverage intentionally spanned sales, contracting, reservations and operations teams in each regional office, creating a single system of record for group touring and commercial contracting data.
Governance and rollout followed a multi year program approach, moving toward centralized contracting governance and standardized group tour workflow orchestration across markets. The stated objectives of the Kaptio Travel implementation include improved automation, greater scalability and enhanced employee and customer experience.
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Leisure and Hospitality | 300 | $35M | Canada | Kaptio | Kaptio Travel | Travel Management | 2024 | n/a |
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Buyer Intent: Companies Evaluating Kaptio Travel
- Hotel Zero Degrees, a United States based Leisure and Hospitality organization with 10 Employees
- Great Rail Journeys, a United Kingdom based Transportation company with 130 Employees
- Smithsonian Institution, a United States based Non Profit organization with 1000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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