List of Kaptio Travel Customers
Kaptio
Hlidasmari 15,
Kopavogur, 201,
Iceland
Kopavogur, 201,
Iceland
354 5785400
Professional Services
75
$8M
Since 2010, our global team of researchers has been studying Kaptio Travel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kaptio Travel for Travel Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kaptio Travel for Travel Management include: Audley Travel, a United Kingdom based Professional Services organisation with 762 employees and revenues of $182.0 million, Intrepid Travel Australia, a Australia based Leisure and Hospitality organisation with 400 employees and revenues of $160.0 million, Rocky Mountaineer, a Canada based Leisure and Hospitality organisation with 300 employees and revenues of $35.0 million, Aurora Travel Agency Services, a Australia based Professional Services organisation with 30 employees and revenues of $1.3 million and many others.
Contact us if you need a completed and verified list of companies using Kaptio Travel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kaptio Travel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Audley Travel | Professional Services | 762 | $182M | United Kingdom | Kaptio | Kaptio Travel | Travel Management | 2019 | n/a |
In 2019, Audley Travel implemented Kaptio Travel as a company-wide Travel Management solution. The deployment was scoped as an enterprise initiative for the UK-based professional services travel operator, with project governance coordinated by a dedicated project manager working across IT and the business.
Kaptio Travel was provisioned as a specialist travel application running on the Salesforce.com platform, and the implementation emphasized multi-channel CRM and case management capability through SFDC Service Cloud. Functional configuration focused on travel booking workflows, itinerary management and agent-facing case handling, aligning Kaptio Travel capabilities with front-office reservation and customer service processes.
Integration architecture centered on Salesforce.com as the platform layer, with Kaptio Travel interfacing directly with SFDC Service Cloud for case routing and multi-channel customer engagement. Operational coverage was company-wide, impacting IT, customer service and travel operations teams, with a cross-functional project manager active from Feb 2020 to Apr 2021 to manage configuration, testing and phased rollout activities.
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Aurora Travel Agency Services | Professional Services | 30 | $1M | Australia | Kaptio | Kaptio Travel | Travel Management | 2023 | n/a |
In 2023, Aurora Travel Agency Services implemented Kaptio Travel, a Travel Management application. The deployment targeted finance and reservations workflows for the company’s small-ship expedition operations based in Australia.
The implementation included Kaptio Pay, the Kaptio payment module, alongside Kaptio Travel to consolidate payment gateways and streamline bookings and reconciliation processes. Configuration emphasis was placed on payment orchestration, booking to payment linkage, and automated reconciliation routines consistent with Travel Management functionality.
Operational coverage focused on reservations teams and finance functions, consolidating payment flows to reduce manual reconciliation and booking administration. The deployment leveraged Kaptio Travel’s native payments and booking modules to centralize transaction records and support expedition-focused booking workflows.
According to vendor case commentary, the finance and payments-focused deployment delivered a ~50% productivity improvement for reservations teams and reduced reconciliation workload. Kaptio Travel and Kaptio Pay were positioned as the central applications for payments and booking operations within Aurora Travel Agency Services’ Travel Management footprint.
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Intrepid Travel Australia | Leisure and Hospitality | 400 | $160M | Australia | Kaptio | Kaptio Travel | Travel Management | 2024 | n/a |
In 2024, Intrepid Travel Australia implemented Kaptio Travel in the Travel Management category as part of a multi year digital transformation to unify reservations, pricing, sales and operations. The deployment targeted global contracting functions and group touring features, and extended across 31 country offices spanning APAC, EMEA and AMER to establish a consistent commercial and operational baseline.
Kaptio Travel was configured to deliver core Travel Management capabilities including multi day itinerary and group tour orchestration, contract and supplier rate management, reservation lifecycle processing, and pricing configuration for group and FIT products. The implementation emphasized the vendor announced group tour module, embedding group tour workflows alongside contracting and booking capabilities to support multi day travel products.
The solution was delivered as a Salesforce native travel platform, placing the Kaptio Travel application within Salesforce aligned processes and data models. Operational coverage intentionally spanned sales, contracting, reservations and operations teams in each regional office, creating a single system of record for group touring and commercial contracting data.
Governance and rollout followed a multi year program approach, moving toward centralized contracting governance and standardized group tour workflow orchestration across markets. The stated objectives of the Kaptio Travel implementation include improved automation, greater scalability and enhanced employee and customer experience.
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Rocky Mountaineer | Leisure and Hospitality | 300 | $35M | Canada | Kaptio | Kaptio Travel | Travel Management | 2024 | n/a |
Rocky Mountaineer implemented Kaptio Travel in 2024 to centralize digital commerce and agent booking workflows. The deployment used Kaptio Travel's ecommerce API and booking platform, enabled through a partnership with Therefore Interactive, to launch two new branded public sites, Canyon Spirit and Armstrong Collective, and to deliver a revamped Agent Portal targeted at Travel Management capabilities.
The implementation configured ecommerce APIs and the booking platform to unify online checkout flows and agent booking processes, aligning functional modules for reservations, pricing ingestion, and booking orchestration. Work on the Agent Portal focused on channel sales functionality, booking workflow consistency, and user experience alignment between agents and direct consumers, preserving single source booking logic in Kaptio Travel.
Integrations were API driven, explicitly connecting booking infrastructure with the public websites to synchronize availability and checkout state, and to surface agent booking actions within the Agent Portal. Operational scope covered digital commerce, reservations, and channel sales across North America, with branded site launches serving as the initial public rollout points for the integrated booking flow.
Governance emphasized coordinated rollout of the branded sites and the Agent Portal, using the Therefore Interactive partnership for implementation orchestration and ecommerce integration. Outcomes cited by the project included improved online checkout and tighter integration between booking infrastructure and public websites, streamlining Travel Management processes for both direct customers and travel agents.
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Buyer Intent: Companies Evaluating Kaptio Travel
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Kaptio Travel. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Kaptio Travel for Travel Management include:
- Hotel Zero Degrees, a United States based Leisure and Hospitality organization with 10 Employees
- Great Rail Journeys, a United Kingdom based Transportation company with 130 Employees
- Smithsonian Institution, a United States based Non Profit organization with 1000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Hotel Zero Degrees | Leisure and Hospitality | 10 | $2M | United States | 2025-11-14 |
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Great Rail Journeys | Transportation | 130 | $13M | United Kingdom | 2025-11-04 |
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Smithsonian Institution | Non Profit | 1000 | $250M | United States | 2025-05-15 |
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Banking and Financial Services | 24400 | $31.8B | United States | 2025-03-20 |
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Leisure and Hospitality | 10000 | $2.8B | Canada | 2025-02-20 |
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Manufacturing | 47529 | $6.9B | Brazil | 2024-10-23 |
FAQ - APPS RUN THE WORLD Kaptio Travel Coverage
Kaptio Travel is a Travel Management solution from Kaptio.
Companies worldwide use Kaptio Travel, from small firms to large enterprises across 21+ industries.
Organizations such as Audley Travel, Intrepid Travel Australia, Rocky Mountaineer and Aurora Travel Agency Services are recorded users of
Kaptio Travel for Travel Management.
Companies using Kaptio Travel are most concentrated in Professional Services and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Kaptio Travel are most concentrated in United Kingdom, Australia and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Kaptio Travel across Americas, EMEA, and APAC.
Companies using Kaptio Travel range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 75%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Kaptio Travel include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Kaptio Travel customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Travel Management.