List of Kasisto KAI AI Platform Customers
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Since 2010, our global team of researchers has been studying Kasisto KAI AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kasisto KAI AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kasisto KAI AI Platform for Chatbots and Conversational AI include: NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, Toronto-Dominion Bank, a Canada based Banking and Financial Services organisation with 103000 employees and revenues of $44.80 billion, Standard Chartered Bank, a United Kingdom based Banking and Financial Services organisation with 80695 employees and revenues of $19.81 billion, DBS Bank, a Singapore based Banking and Financial Services organisation with 41000 employees and revenues of $17.37 billion, Standard Chartered Singapore, a Singapore based Banking and Financial Services organisation with 9000 employees and revenues of $4.00 billion and many others.
Contact us if you need a completed and verified list of companies using Kasisto KAI AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Kasisto KAI AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DBS Bank | Banking and Financial Services | 41000 | $17.4B | Singapore | Kaisisto | Kasisto KAI AI Platform | Chatbots and Conversational AI | 2016 | x |
In 2016, DBS Bank implemented the Kasisto KAI AI Platform to deploy Chatbots and Conversational AI for customer-facing banking services. The initial implementation introduced KAI-powered banking assistants and established an ongoing program of assistant launches across digital customer touchpoints. The Kasisto KAI AI Platform became the conversational layer for retail customer engagement at DBS Bank.
Configuration centered on category-aligned conversational modules, including natural language understanding, dialog management, intent recognition, contextual account awareness, and transaction-capable conversational flows. The Kasisto KAI AI Platform was configured to handle account inquiries, routine transaction requests, and guided workflows, with escalation paths to human agents where needed. Implementation emphasis included conversation design, entity extraction, and session context preservation to support secure banking interactions.
Operational rollout was staged as iterative assistant launches, and DBS continues launching KAI-powered banking assistants to expand coverage of digital channels and customer service touchpoints. Governance aligned digital banking, operations, and compliance functions to manage conversational policies, intent governance, and security controls. The deployment ties DBS Bank Kasisto KAI AI Platform Chatbots and Conversational AI to retail banking customer service functions, enabling incremental expansion of conversational assistants.
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NedBank | Banking and Financial Services | 25954 | $63.6B | South Africa | Kaisisto | Kasisto KAI AI Platform | Chatbots and Conversational AI | 2021 | n/a |
In 2021 NedBank deployed the Kasisto KAI AI Platform to power Enbi, an intelligent digital assistant implemented under the Chatbots and Conversational AI category. The Kasisto KAI AI Platform was selected and deployed to deliver conversational banking experiences that align to NedBank's digital with heart and first in digital, digital first priorities.
The implementation configured Kasisto KAI AI Platform capabilities for conversational AI and natural language understanding, personalization and continuous learning. Functional capabilities implemented include conversational access to account information, spending pattern insights, product and service discovery, and proactive financial well being guidance, with KAI using interaction history and behavioral data to tailor responses over time.
Deployment scope targeted NedBank customer interactions and the customer experience layer, with Enbi positioned as the front line assistant for NedBank customers across the African market. The Kasisto KAI AI Platform integration surface explicitly combines financial information, interaction history and behavioral signals from NedBank systems to create hyper personalized dialogue flows and contextual responses.
Governance for the rollout was anchored by NedBank's Digital Fast Lane program leadership, with the Programme Executive for Digital Fast Lane cited as overseeing alignment to customer experience objectives. NedBank and Kasisto structured the engagement to drive digital adoption and engagement, and to improve client satisfaction levels through an evolving, KAI powered conversational experience.
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Standard Chartered Bank | Banking and Financial Services | 80695 | $19.8B | United Kingdom | Kaisisto | Kasisto KAI AI Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Standard Chartered Bank implemented the Kasisto KAI AI Platform across its online and mobile banking platforms and websites, initiating a phased launch beginning in Hong Kong subject to regulatory approval. The Kasisto KAI AI Platform, categorized as Chatbots and Conversational AI, was selected to act as a virtual personal assistant to help clients manage money, make payments and analyse spending via natural conversations in English and other languages.
Deployment focused on conversational natural language understanding and dialogue management, coupled with domain training on Standard Chartered products and services. Functional modules implemented include payments initiation workflows, account inquiry and balance visibility, spend analysis capabilities and escalation logic to transfer complex interactions to human bankers.
Operational coverage targeted retail banking, client experience and customer service functions with a regional rollout starting in Hong Kong. Integrations emphasized embedding the Kasisto KAI AI Platform into online and mobile channels and transaction flows, and maintaining a seamless handoff path to live banking professionals. Governance and rollout were staged and conditioned on regulatory approval, with ongoing training and configuration through the platform’s self-service tools, and Standard Chartered positioning the chatbot to deliver increased convenience and a preferred digital connection channel as stated in public communications.
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Banking and Financial Services | 9000 | $4.0B | Singapore | Kaisisto | Kasisto KAI AI Platform | Chatbots and Conversational AI | 2017 | x |
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Banking and Financial Services | 103000 | $44.8B | Canada | Kaisisto | Kasisto KAI AI Platform | Chatbots and Conversational AI | 2016 | x |
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Buyer Intent: Companies Evaluating Kasisto KAI AI Platform
- Waav Technology, a United States based Professional Services organization with 10 Employees
- Mr. Cooper, a United States based Banking and Financial Services company with 3000 Employees
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