List of Kustomer CRM Customers
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United States
Since 2010, our global team of researchers has been studying Kustomer CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kustomer CRM for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kustomer CRM for Customer Support include: Jobandtalent, a Spain based Professional Services organisation with 3300 employees and revenues of $3.11 billion, Qdoba Mexican Eats, a United States based Leisure and Hospitality organisation with 16000 employees and revenues of $2.00 billion, Ssb Manufacturing Company, a United States based Manufacturing organisation with 2000 employees and revenues of $1.02 billion, Jobandtalent Spain, a Spain based Professional Services organisation with 2100 employees and revenues of $1.00 billion, Vuori, a United States based Retail organisation with 1800 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Kustomer CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kustomer CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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2talk | Communications | 25 | $10M | United States | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
In 2023, 2talk implemented Kustomer CRM to manage customer interactions originating from its public website. Kustomer CRM is deployed as the primary Customer Support application to capture web chat and contact form inquiries and to maintain a unified conversation record.
Configuration centers on a unified inbox and customer timeline, enabling support agents to view conversation history, contact attributes, and contextual notes. Standard Customer Support capabilities were provisioned including automated routing and workflow automation for case assignment, canned responses and SLA-aware case status tracking, scaled for a small support team of approximately 25 employees.
Operational scope covers the customer-facing support function across 2talk's U.S. operations, with role-based access controls and administrative configuration managed internally. The deployment is web-embedded on the 2talk website, centralizing customer interactions within Kustomer CRM and establishing a single system of record for support conversations.
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2ULaundry Inc | Professional Services | 48 | $9M | United States | Kustomer | Kustomer CRM | Customer Support | 2018 | n/a |
In 2018, 2ULaundry Inc deployed Kustomer CRM as its Customer Support solution on its website. The Kustomer CRM implementation was executed as a cloud based, site integrated customer conversation platform to centralize web channel interactions into a unified conversation timeline and support omnichannel messaging and case handling.
Configuration focused on contact profiles, conversation timelines, automated routing, canned responses and workflow automation typical of Customer Support applications. The deployment supported customer service and operations teams handling incoming web inquiries from 2ulaundry.com, with governance oriented around standardized response workflows, agent routing rules and contextual case notes to ensure consistent handling of customer interactions.
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77 Diamonds | Retail | 25 | $3M | United Kingdom | Kustomer | Kustomer CRM | Customer Support | 2022 | n/a |
In 2022, 77 Diamonds deployed Kustomer CRM for Customer Support on its commercial website. The UK retail seller of diamonds and jewelry, operating with about 25 employees, integrated a cloud hosted Kustomer CRM instance to centralize inbound website inquiries and support interactions into a single agent console.
The implementation focuses on Customer Support capabilities common to the Kustomer CRM category including ticketing and case management, a unified customer timeline to consolidate order and interaction history, multichannel messaging for web chat and email, and workflow automation for routing and response templates. Configuration emphasized lightweight automation and macros to fit a small support team, while preserving the single view agent workflow that Kustomer CRM provides.
Operational coverage is scoped to the customer service function supporting ecommerce inquiries and post purchase support on the website, with the hosted application handling contact capture, conversation continuity, and agent triage. Governance centers on agent usage policies and standardized response workflows to maintain consistency across channels, the rollout targeted the core support team and integrated directly with site level contact and chat entry points.
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Manufacturing | 30 | $5M | United States | Kustomer | Kustomer CRM | Customer Support | 2018 | n/a |
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Communications | 60 | $7M | Puerto Rico | Kustomer | Kustomer CRM | Customer Support | 2021 | n/a |
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Consumer Packaged Goods | 296 | $169M | Germany | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
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Retail | 390 | $75M | United States | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
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Retail | 70 | $7M | United States | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
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Retail | 30 | $4M | United States | Kustomer | Kustomer CRM | Customer Support | 2021 | n/a |
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Retail | 100 | $25M | United States | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
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Buyer Intent: Companies Evaluating Kustomer CRM
- Brown University, a United States based Education organization with 5000 Employees
- Sinequae, a France based Professional Services company with 220 Employees
- Marriott International, a United States based Leisure and Hospitality organization with 418000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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