List of Lakeside SysTrack Customers
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United States
Since 2010, our global team of researchers has been studying Lakeside SysTrack customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lakeside SysTrack for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lakeside SysTrack for Application Performance Management include: LexisNexis, a United States based Professional Services organisation with 11800 employees and revenues of $2.41 billion, Kelsey-Seybold Clinic, a United States based Healthcare organisation with 500 employees and revenues of $100.0 million, Professional Provident Society Short-Term Insurance Company, a South Africa based Insurance organisation with 600 employees and revenues of $100.0 million, 3i Infotech, a India based Professional Services organisation with 6000 employees and revenues of $78.0 million and many others.
Contact us if you need a completed and verified list of companies using Lakeside SysTrack, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lakeside SysTrack customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3i Infotech | Professional Services | 6000 | $78M | India | Lakeside Software | Lakeside SysTrack | Application Performance Management | 2023 | n/a |
In 2023, 3i Infotech deployed Lakeside SysTrack as its Application Performance Management platform. Lakeside SysTrack was implemented in concert with Sapphire ITSM and a chatbot suite, with integration built between Sapphire, Lakeside SysTrack and the chatbot to align monitoring data, ticketing and automated user interaction flows.
The implementation included configuration and implementation of ITSM modules in Sapphire ITSM, covering Incident, Service Request, Change Management, Problem Management and HRIS workflows for employee onboarding and offboarding. Teams created roles and access types in Sapphire, and established UAT and production groups in Lakeside SysTrack for automation script testing and controlled deployment to large numbers of endpoints.
Integration work connected Lakeside SysTrack telemetry and environment and hardware reports into Sapphire ITSM ticket flows and the chatbot, enabling support teams to receive system reports and proposed solutions alongside ticket context. Automation script testing and deployment was organized through Lakeside SysTrack groups, and the chatbot was implemented to accelerate user issue resolution by surfacing diagnostic data from Lakeside SysTrack.
Operational scope covered service desk leadership for critical tools installations across many systems, ongoing upgrade and security stewardship, and vendor coordination and support for ITSM, Lakeside SysTrack and the chatbot. The team was responsible for designing the solution architecture, implementing and managing service management processes, and continuously improving those processes through structured feedback to senior management.
Governance and operational cadence included extraction of weekly productivity reports on individual and team performance, delivery of trainings and demo sessions to clients vendors and end users, coordination with other services to meet targets, and handling critical incidents with root cause analysis and permanent remediation.
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Kelsey-Seybold Clinic | Healthcare | 500 | $100M | United States | Lakeside Software | Lakeside SysTrack | Application Performance Management | 2014 | n/a |
In 2014, Kelsey-Seybold Clinic deployed Lakeside SysTrack, an Application Performance Management solution, as part of a desktop transformation to enable virtualization, support need-based device procurement, and improve proactive IT support across its United States healthcare environment. The deployment was centered on IT operations and digital workplace improvements to provide continuous visibility into endpoint performance and application behavior.
Implementation emphasized agent-based endpoint telemetry and a centralized console to surface application performance metrics, user experience indicators, and environment-level baselines to inform virtualization planning. Configuration included automated alerting and contextual diagnostics to accelerate incident triage and support proactive remediation workflows, along with telemetry used to prioritize device replacement and procurement decisions.
Operational scope covered IT operations and clinical support functions, with Lakeside SysTrack data feeding monitoring-driven workflows for incident management and device provisioning as part of the desktop transformation. The solution delivered continuous visibility into endpoint performance and application behavior, enabling faster issue resolution and better patient-facing IT availability.
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LexisNexis | Professional Services | 11800 | $2.4B | United States | Lakeside Software | Lakeside SysTrack | Application Performance Management | 2020 | n/a |
In 2020, LexisNexis implemented Lakeside SysTrack to expand visibility across its digital environment and enable Experience Level Agreements, moving toward proactive IT operations for customer facing applications. The deployment used Lakeside SysTrack as an Application Performance Management platform to instrument endpoints and applications and centralize experience telemetry for IT operations and customer experience teams.
The implementation focused on device and application health monitoring, real user and endpoint telemetry collection, analytics dashboards, and automated alerting to surface degrading experiences before they became incidents. Configuration emphasized experience level metrics to support XLAs, including user impact scoring, trend analysis, and forensic telemetry to accelerate root cause analysis. Lakeside SysTrack was configured to provide persistent monitoring and diagnostic data to operations consoles.
Operational scope covered global IT operations with emphasis on the United States and customer experience functions, aligning monitoring outputs with support workflows and incident management processes. The change enabled more proactive issue detection and resulted in fewer reactive tickets, with improved visibility into device and application health monitoring as reported by the program.
Governance shifted to an experience oriented operating model where XLA metrics informed escalation rules and operational priorities, and rollout was staged to meet monitoring coverage objectives. The Lakeside SysTrack implementation reoriented workflows toward prevention and observability rather than solely reactive remediation.
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Insurance | 600 | $100M | South Africa | Lakeside Software | Lakeside SysTrack | Application Performance Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Lakeside SysTrack
- HSBC, a United Kingdom based Banking and Financial Services organization with 212409 Employees
- HSBC India, a India based Banking and Financial Services company with 42000 Employees
- XYZ, a Ireland based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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