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List of LiveAgent Customers

Quality Unit
Location
3 Germay Dr. Unit 4-1130,
Wilmington, 19804, DE,
United States
Website
https://www.qualityunit.com/
Phone
1 888-257-8754
Artw industry
Professional Services
Employee
60
Revenue
$6M

Since 2010, our global team of researchers has been studying LiveAgent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased LiveAgent for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using LiveAgent for Customer Support include: Avery Hall Insurance Group, a United States based Insurance organisation with 110 employees and revenues of $15.00 billion, GEODIS, a France based Professional Services organisation with 49720 employees and revenues of $12.40 billion, onsemi, a United States based Manufacturing organisation with 30000 employees and revenues of $7.08 billion, Hallmark Cards, a United States based Manufacturing organisation with 20000 employees and revenues of $5.00 billion, Geodis USA, a United States based Transportation organisation with 17000 employees and revenues of $4.80 billion and many others.

Contact us if you need a completed and verified list of companies using LiveAgent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The LiveAgent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
365Talents Professional Services 90 $10M France Quality Unit LiveAgent Customer Support 2020 n/a
In 2020, 365Talents implemented LiveAgent as its customer-facing support console on its website, adopting the application within its Customer Support tooling. The deployment is centered on an embedded LiveAgent web widget to centralize live chat and ticket intake for inquiries originating from the public site, leveraging LiveAgent functionality to capture and triage inbound requests. Operational configuration emphasizes agent queues, ticket routing and automated assignment workflows, knowledge base authoring for recurring questions, and multichannel message aggregation typical of Customer Support platforms. Governance work focused on establishing response workflows, escalation rules and role based access for agents, and configuring SLA awareness within the ticketing interface to manage service interactions on the website, with no additional integrations specified in the provided source.
A Royal Flush Distribution 100 $9M United States Quality Unit LiveAgent Customer Support 2012 n/a
In 2012, A Royal Flush implemented LiveAgent to provide Customer Support on its website. The LiveAgent deployment was embedded as a site-facing chat widget and centralized agent workflows for handling customer inquiries and support tickets. The scope covered front-line customer service for the company's United States distribution operation and aligned with an organization size of approximately 100 employees. The configuration leveraged standard Customer Support capabilities including live chat, ticketing, email channel triage, canned responses, and automated routing to assign ownership across agents. Governance emphasized ticket lifecycle management, agent ownership rules, and web session handling to standardize support processes. LiveAgent served as the primary application for customer-facing support on the A Royal Flush website.
A-one Solutions Professional Services 15 $1M Denmark Quality Unit LiveAgent Customer Support 2020 n/a
A-one Solutions implemented LiveAgent in 2020 to provide web‑facing customer support. The deployment uses LiveAgent on their website, embedding the LiveAgent web widget to capture live chat interactions and convert incoming inquiries into tracked tickets, positioning LiveAgent as the core Customer Support application for the firm. The implementation scope covered the customer support function for this 15‑person professional services firm in Denmark, routing client requests from the public site at www.a-os.dk into a single support queue. Configuration focused on standard Customer Support capabilities including multichannel ticketing, live chat routing, and workflow-based ticket ownership and escalation, with governance centered on centralized inbox management and defined response responsibilities for internal staff.
Professional Services 10 $1M United States Quality Unit LiveAgent Customer Support 2025 n/a
Professional Services 12 $2M Vietnam Quality Unit LiveAgent Customer Support 2022 n/a
Professional Services 30 $3M Kenya Quality Unit LiveAgent Customer Support 2016 n/a
Manufacturing 10 $1M United States Quality Unit LiveAgent Customer Support 2021 n/a
Healthcare 10 $1M United States Quality Unit LiveAgent Customer Support 2018 n/a
Professional Services 50 $5M Philippines Quality Unit LiveAgent Customer Support 2020 n/a
Professional Services 15 $1M Czech Republic Quality Unit LiveAgent Customer Support 2019 n/a
Showing 1 to 10 of 512 entries

Buyer Intent: Companies Evaluating LiveAgent

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating LiveAgent. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating LiveAgent for Customer Support include:

  1. Thursday Consulting Denmark, a Denmark based Professional Services organization with 32 Employees
  2. Fordham University, a United States based Education company with 2500 Employees
  3. Planning Gain Experts, a United Kingdom based Construction and Real Estate organization with 10 Employees

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FAQ - APPS RUN THE WORLD LiveAgent Coverage

LiveAgent is a Customer Support solution from Quality Unit.

Companies worldwide use LiveAgent, from small firms to large enterprises across 21+ industries.

Organizations such as Avery Hall Insurance Group, GEODIS, onsemi, Hallmark Cards and Geodis USA are recorded users of LiveAgent for Customer Support.

Companies using LiveAgent are most concentrated in Insurance, Professional Services and Manufacturing, with adoption spanning over 21 industries.

Companies using LiveAgent are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of LiveAgent across Americas, EMEA, and APAC.

Companies using LiveAgent range from small businesses with 0-100 employees - 78.91%, to mid-sized firms with 101-1,000 employees - 16.02%, large organizations with 1,001-10,000 employees - 4.3%, and global enterprises with 10,000+ employees - 0.78%.

Customers of LiveAgent include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified LiveAgent customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.