List of LiveAgent Customers
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Since 2010, our global team of researchers has been studying LiveAgent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveAgent for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveAgent for Customer Support include: GEODIS, a France based Professional Services organisation with 49720 employees and revenues of $12.40 billion, onsemi, a United States based Manufacturing organisation with 30000 employees and revenues of $7.08 billion, Hallmark Cards, a United States based Manufacturing organisation with 20000 employees and revenues of $5.00 billion, Geodis USA, a United States based Transportation organisation with 17000 employees and revenues of $4.80 billion, Team Lyders - A Franchise of Taco Bell, a United States based Retail organisation with 4000 employees and revenues of $1.80 billion and many others.
Contact us if you need a completed and verified list of companies using LiveAgent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveAgent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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365Talents | Professional Services | 90 | $10M | France | Quality Unit | LiveAgent | Customer Support | 2020 | n/a |
In 2020, 365Talents implemented LiveAgent as its customer-facing support console on its website, adopting the application within its Customer Support tooling. The deployment is centered on an embedded LiveAgent web widget to centralize live chat and ticket intake for inquiries originating from the public site, leveraging LiveAgent functionality to capture and triage inbound requests.
Operational configuration emphasizes agent queues, ticket routing and automated assignment workflows, knowledge base authoring for recurring questions, and multichannel message aggregation typical of Customer Support platforms. Governance work focused on establishing response workflows, escalation rules and role based access for agents, and configuring SLA awareness within the ticketing interface to manage service interactions on the website, with no additional integrations specified in the provided source.
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A Royal Flush | Distribution | 100 | $9M | United States | Quality Unit | LiveAgent | Customer Support | 2012 | n/a |
In 2012, A Royal Flush implemented LiveAgent to provide Customer Support on its website. The LiveAgent deployment was embedded as a site-facing chat widget and centralized agent workflows for handling customer inquiries and support tickets. The scope covered front-line customer service for the company's United States distribution operation and aligned with an organization size of approximately 100 employees.
The configuration leveraged standard Customer Support capabilities including live chat, ticketing, email channel triage, canned responses, and automated routing to assign ownership across agents. Governance emphasized ticket lifecycle management, agent ownership rules, and web session handling to standardize support processes. LiveAgent served as the primary application for customer-facing support on the A Royal Flush website.
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A-one Solutions | Professional Services | 15 | $1M | Denmark | Quality Unit | LiveAgent | Customer Support | 2020 | n/a |
A-one Solutions implemented LiveAgent in 2020 to provide web‑facing customer support. The deployment uses LiveAgent on their website, embedding the LiveAgent web widget to capture live chat interactions and convert incoming inquiries into tracked tickets, positioning LiveAgent as the core Customer Support application for the firm.
The implementation scope covered the customer support function for this 15‑person professional services firm in Denmark, routing client requests from the public site at www.a-os.dk into a single support queue. Configuration focused on standard Customer Support capabilities including multichannel ticketing, live chat routing, and workflow-based ticket ownership and escalation, with governance centered on centralized inbox management and defined response responsibilities for internal staff.
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A-Team Systems | Professional Services | 10 | $1M | United States | Quality Unit | LiveAgent | Customer Support | 2025 | n/a |
In 2025, A-Team Systems deployed LiveAgent on its website to centralize customer interactions. The LiveAgent implementation serves as a cloud-hosted, site-embedded support layer aligned with the Customer Support category, routing web-originating inquiries into a single intake point for the firm.
Configuration emphasized lightweight agent roles and a shared support queue appropriate for a 10-employee professional services firm in the United States, using LiveAgent capabilities such as live chat entry, ticket creation, and a searchable knowledge base for self-service. Governance was implemented through role-based access and simple escalation rules to assign ownership and manage response workflows, while the operational scope remained focused on the customer support function with the corporate website acting as the primary integration point.
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Abby | Professional Services | 12 | $2M | Vietnam | Quality Unit | LiveAgent | Customer Support | 2022 | n/a |
In 2022, Abby implemented LiveAgent as its Customer Support platform, deploying LiveAgent on the company website to capture client inquiries for its Vietnam based professional services firm. The implementation is a cloud hosted SaaS deployment with the LiveAgent web widget embedded in site pages to surface live chat sessions and to create support tickets from web interactions.
Functional configuration emphasized core Customer Support capabilities, including ticketing, live chat, a knowledge base for self service, agent workspaces, and routing rules to assign requests to specific staff. Operational scope covers Abby's customer support and client facing teams across the single Vietnam location, and governance was established to standardize ticket workflows, agent ownership, and response handoff procedures for web originated inquiries.
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Professional Services | 30 | $3M | Kenya | Quality Unit | LiveAgent | Customer Support | 2016 | n/a |
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Manufacturing | 10 | $1M | United States | Quality Unit | LiveAgent | Customer Support | 2021 | n/a |
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Healthcare | 10 | $1M | United States | Quality Unit | LiveAgent | Customer Support | 2018 | n/a |
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Professional Services | 50 | $5M | Philippines | Quality Unit | LiveAgent | Customer Support | 2020 | n/a |
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Professional Services | 15 | $1M | Czech Republic | Quality Unit | LiveAgent | Customer Support | 2019 | n/a |
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Buyer Intent: Companies Evaluating LiveAgent
- The Disney Store UK, a United Kingdom based Retail organization with 1331 Employees
- Thursday Consulting Denmark, a Denmark based Professional Services company with 32 Employees
- Fordham University, a United States based Education organization with 2500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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The Disney Store UK | Retail | 1331 | $153M | United Kingdom | 2026-03-27 |
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Thursday Consulting Denmark | Professional Services | 32 | $4M | Denmark | 2026-02-09 |
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Fordham University | Education | 2500 | $596M | United States | 2025-02-19 |
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Construction and Real Estate | 10 | $1M | United Kingdom | 2024-11-10 |