List of Mad Mobile Customer Experience Customers
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United States
Since 2010, our global team of researchers has been studying Mad Mobile Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mad Mobile Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mad Mobile Customer Experience for Customer Experience include: Talbots, a United States based Retail organisation with 8900 employees and revenues of $2.00 billion, Century 21, a United States based Retail organisation with 5000 employees and revenues of $900.0 million, Helzberg Diamonds, a United States based Retail organisation with 2500 employees and revenues of $500.0 million, Brooks Brothers Group, a Australia based Retail organisation with 541 employees and revenues of $126.0 million and many others.
Contact us if you need a completed and verified list of companies using Mad Mobile Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mad Mobile Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brooks Brothers Group | Retail | 541 | $126M | Australia | Mad Mobile | Mad Mobile Customer Experience | Customer Experience | 2017 | n/a |
In 2017, Brooks Brothers Group implemented Mad Mobile Customer Experience as a cloud-connected mobile clienteling and customer engagement application. The Mad Mobile Customer Experience deployment was positioned in the retailer’s omnichannel stack and is categorized under Customer Experience.
The implementation emphasized clienteling and customer engagement capabilities, including store associate mobile applications, customer profile and loyalty lookup, in-store engagement workflows, and configurable communication templates to support personalized interactions. Configuration work focused on aligning mobile associate workflows with retail merchandising and loyalty rules.
Technically the Mad Mobile Customer Experience instance was integrated into Brooks Brothers’ broader retail ecosystem, explicitly connecting to Manhattan Active Omni Order Management, Salesforce Commerce and Marketing Cloud, Epsilon CRM and Loyalty, Micros Xstore POS, SAP FMS, and the company’s retail analytics and dashboarding. Hosting and operational continuity aligned with ongoing migrations to AWS, enabling cloud-based connectivity between stores and central systems.
Governance and operational ownership were managed under the Global Chief Information Officer, ensuring the Mad Mobile Customer Experience implementation aligned with concurrent initiatives across ecommerce, POS, CRM, finance, and analytics. The deployment was orchestrated as part of a coordinated enterprise program that consolidated mobile clienteling into existing IT and ecommerce governance, with centralized oversight of configuration, integrations, and support resources.
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Century 21 | Retail | 5000 | $900M | United States | Mad Mobile | Mad Mobile Customer Experience | Customer Experience | 2018 | n/a |
In 2018, Century 21 implemented Mad Mobile Customer Experience. The deployment began at its flagship New York City store and was rolled to other U.S. locations to enable assisted selling and mobile checkout for retail operations and CRM. The implementation centered on Mad Mobile Concierge mobile POS and clienteling modules.
The Mad Mobile Concierge mobile POS and clienteling solution was configured to support in-store associate workflows, enabling on-floor transactions, customer profile access, and assisted selling through clienteling features. Functional emphasis included mobile checkout, point of interaction clienteling, and associate-led sales orchestration consistent with the Customer Experience category. Century 21 used Mad Mobile Customer Experience to operationalize store-level engagement and checkout workflows.
Operational coverage moved from the flagship store to a nationwide rollout across U.S. Century 21 locations, shifting front-line retail operations and CRM processes by moving transaction and clienteling interactions onto handheld devices. Governance and rollout prioritized store associate adoption and reconfiguration of in-store workflows rather than enterprise integrations, with no external system integrations specified in the public announcement. According to the company press release the solution made an immediate impact on the in-store experience.
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Helzberg Diamonds | Retail | 2500 | $500M | United States | Mad Mobile | Mad Mobile Customer Experience | Customer Experience | 2018 | n/a |
In 2018, Helzberg Diamonds deployed Mad Mobile Customer Experience across its stores in the United States. The deployment implemented Mad Mobile's Concierge solution to give store associates mobile access to product and customer data for clienteling and assisted selling, aligning the project with the Customer Experience apps category.
The implementation was delivered as a full-store rollout of Concierge, provisioning mobile devices and a retail clienteling interface that surfaced product catalogs and inventory availability to floor associates. Functional capabilities emphasized CRM-driven clienteling, assisted selling workflows, and mobile inventory lookup to support in-store consultations.
Operational scope covered Helzberg's United States retail locations and centered on store sales and customer engagement teams, establishing a consistent mobile-assisted selling experience across sites. Governance concentrated on centralizing clienteling workflows and standardizing associate access to customer data at point of sale interactions.
The vendor press release for the 2018 rollout cited improved associate capability to connect with customers and access inventory, indicating Mad Mobile Customer Experience served as the mobile CRM and clienteling layer for Helzberg's store selling operations.
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Retail | 8900 | $2.0B | United States | Mad Mobile | Mad Mobile Customer Experience | Customer Experience | 2016 | n/a |
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