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List of Mainstay (ex AdmitHub) Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Dillard University Education 338 $70M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2022 n/a
In 2022, Dillard University deployed Mainstay (ex AdmitHub) as a Chatbots and Conversational AI solution on its public website to handle prospective student inquiries and online engagement. The implementation positions Mainstay (ex AdmitHub) to support admissions and student-facing services, providing a conversational entry point for prospects and current students interacting with Dillard University online. The implementation uses core Chatbots and Conversational AI capabilities, including scripted conversational flows for common questions, FAQ automation, lead capture workflows to collect contact and interest data, and automated routing mechanisms to escalate complex inquiries to human staff. The Mainstay (ex AdmitHub) deployment includes a content management interface for editing conversation trees and message templates, and an analytics dashboard for monitoring interaction volumes and common topics. Architecturally the solution is deployed as a cloud-hosted, SaaS conversational agent embedded on the university website through a web widget, with an administrative console used by university staff to configure intent logic and response content. Operational configuration is consistent with Chatbots and Conversational AI patterns, emphasizing lightweight maintenance, browser-based administration, and event logging for audit and conversational review. Governance and operational ownership are handled within student recruitment and communications functions, with admissions and marketing staff maintaining conversational content and escalation rules. Rollout and ongoing operations center on iterative script updates and monitoring of conversation logs to keep guidance aligned with admissions workflows and institutional messaging.
Excelsior University Education 111 $12M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2022 n/a
In 2022, Excelsior University deployed Mainstay (ex AdmitHub) on its public website as a conversational engagement layer. Mainstay (ex AdmitHub) serves as a Chatbots and Conversational AI solution providing conversational workflows, FAQ automation, lead capture for prospective students, and guided self-service for routine inquiries related to admissions and student support. The implementation is fronted by an embedded web conversational widget and configured through the vendor's administration console, enabling content management of scripted conversations and dynamic decision trees. Operational scope centers on website-driven touchpoints for admissions, enrollment inquiries, and student services, with governance handled through admissions and student success teams who curate conversation content and manage escalation rules to human advisors. The deployment emphasizes standard Chatbots and Conversational AI capabilities such as multi-turn dialog management, routing to live staff, and reporting for conversation analytics, positioned to support prospect engagement and front-line inquiry triage.
Georgia State University Education 7150 $588M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2016 n/a
In 2016 Georgia State University implemented Mainstay (ex AdmitHub) to deploy an automated conversational assistant for enrollment and student support, using the Chatbots and Conversational AI application to run personalized text messaging and conversational workflows. The deployment focused on the Pounce virtual assistant as the primary interface for prospective and incoming students during the enrollment process, instrumenting conversational scripts, automated response routing, and ongoing training of the dialogue model. The Mainstay (ex AdmitHub) implementation centered on personalized text messaging capabilities and an automated conversational engine, with Pounce exchanging an average of 60 messages per engaged student and 63 percent of the treatment group interacting on at least three separate days of the enrollment cycle. Georgia State received more than 50,000 student messages over the program, with less than one percent requiring direct attention from university staff, the remainder handled by Pounce or by AdmitHub staff who oversaw the virtual assistant learning process. Operational coverage targeted admissions and enrollment communications and extended into student support workflows during matriculation, shifting routine inquiries into automated conversational handling while preserving human oversight for exceptions. Governance included AdmitHub staff supervising the assistant s learning loop and escalation criteria, and the university characterized the program as exceeding expectations, saying the solution made a difference and acted in the best interest of both students and the institution, a stronger vendor experience than many encountered in more than 20 years in higher education.
J.F. Drake State Community And Technical College Education 60 $7M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2022 n/a
In 2022, J.F. Drake State Community And Technical College deployed Mainstay (ex AdmitHub) as a Chatbots and Conversational AI solution on its public website. Mainstay (ex AdmitHub) is implemented to support prospective student engagement and applicant self-service directly through the college web channel, linking conversational experiences to admissions workflows. The implementation leverages Chatbots and Conversational AI standard capabilities including scripted conversational flows for admissions guidance, FAQ routing, and lead capture with automated escalation to human staff where conversations exceed the chatbot scope. Configuration is focused on an embedded web chat widget and administrative content management for conversation scripts, intent tuning, and scheduled messaging aligned to enrollment cycles. Operational coverage centers on admissions and student services functions, with the website channel as the primary user interface for desktop and mobile visitors. Governance appears organized around admissions staff maintaining conversation content and response policies in the Mainstay administrative console, with iterative content updates driven by academic calendar and applicant question patterns, rather than extensive back-end system integrations.
Kentucky Manufacturing Extension Partnership Non Profit 14 $3M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2023 n/a
In 2023 Kentucky Manufacturing Extension Partnership deployed Mainstay (ex AdmitHub) on its public website as a site-embedded conversational layer, classified under Chatbots and Conversational AI. The nonprofit, operating with 14 employees, implemented the Mainstay (ex AdmitHub) application to provide automated visitor engagement and structured conversational access to programs and resources. Implementation focused on configuring conversational flows and content modules typical of Chatbots and Conversational AI, including FAQ handling, resource discovery guidance, scripted inquiry routing, and capture of contact intents. Mainstay (ex AdmitHub) was configured via its administrative console to allow nontechnical staff to update prompts, refine response trees, and tune conversational triggers without engineering intervention. The deployment used a client-side website embed to surface the chatbot across key site pages, and governance was organized around a small administrative team responsible for content updates and escalation rules. Operational coverage centers on web-driven outreach and member inquiry workflows, with the application supporting outreach and service functions through centralized conversation management and staff routing configurations.
Education 300 $50M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2023 n/a
Education 76 $10M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2022 n/a
Education 650 $100M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2022 n/a
Education 450 $70M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2022 n/a
Education 1250 $74M United States Mainstay Mainstay (ex AdmitHub) Chatbots and Conversational AI 2017 n/a
Showing 1 to 10 of 16 entries

Buyer Intent: Companies Evaluating Mainstay (ex AdmitHub)

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Mainstay (ex AdmitHub). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Mainstay (ex AdmitHub) for Chatbots and Conversational AI include:

  1. University of Missouri-St. Louis, a United States based Education organization with 1500 Employees

Discover Software Buyers actively Evaluating Enterprise Applications

Logo Company Industry Employees Revenue Country Evaluated
University of Missouri-St. Louis Education 1500 $247M United States 2025-02-07
FAQ - APPS RUN THE WORLD Mainstay (ex AdmitHub) Coverage

Mainstay (ex AdmitHub) is a Chatbots and Conversational AI solution from Mainstay.

Companies worldwide use Mainstay (ex AdmitHub), from small firms to large enterprises across 21+ industries.

Organizations such as Weber State University, University of Wyoming, Val Verde Unified School District, Georgia State University and Palm Beach Atlantic University are recorded users of Mainstay (ex AdmitHub) for Chatbots and Conversational AI.

Companies using Mainstay (ex AdmitHub) are most concentrated in Education, with adoption spanning over 21 industries.

Companies using Mainstay (ex AdmitHub) are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mainstay (ex AdmitHub) across Americas, EMEA, and APAC.

Companies using Mainstay (ex AdmitHub) range from small businesses with 0-100 employees - 18.75%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 31.25%, and global enterprises with 10,000+ employees - 0%.

Customers of Mainstay (ex AdmitHub) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Mainstay (ex AdmitHub) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.