List of MedChat Customers
Medchat
4500 Cameron Valley Pkwy,
Charlotte, 28211, NC,
United States
Charlotte, 28211, NC,
United States
n/a
Professional Services
20
$2M
Since 2010, our global team of researchers has been studying MedChat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MedChat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MedChat for Chatbots and Conversational AI include: Keck Medicine of USC, a United States based Healthcare organisation with 5000 employees and revenues of $1.25 billion, Healthwarehouse, a United States based Healthcare organisation with 108 employees and revenues of $34.0 million, South Bay Urology, a United States based Healthcare organisation with 200 employees and revenues of $20.0 million, Clermont Radiology, a United States based Healthcare organisation with 50 employees and revenues of $5.0 million, Forum Dental Clinic, a United States based Healthcare organisation with 35 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using MedChat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MedChat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Clermont Radiology | Healthcare | 50 | $5M | United States | MedChat | MedChat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Clermont Radiology implemented MedChat on its website as the primary patient-facing conversational channel. The deployment targeted online patient intake and front-desk inquiry handling for the outpatient radiology practice, using an embedded web widget to capture initial patient contact and route messages to staff. This scope reflects a focused, site-level rollout tailored to a 50-employee clinic rather than an enterprise-wide program.
MedChat was configured as a Chatbots and Conversational AI solution with scripted conversational flows for common patient questions, appointment requests, and contact information capture. Configuration emphasized templated response flows, conditional prompts to collect required intake fields, and automated handoff triggers for human follow up when conversational context required it. The implementation used the MedChat admin controls to tune message flows and maintain the conversational content library.
Operational governance centered on front-desk workflows and content management, with procedures for staff to monitor the web channel, accept escalations from the bot, and complete scheduling tasks triggered by conversations. Rollout was limited to the website channel, with iterative adjustments to conversational scripts based on live interaction patterns. The architecture prioritized a lightweight conversational UI and intake automation to integrate automated patient interactions with existing phone and email follow-up processes.
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Cumberland Heights Foundation | Leisure and Hospitality | 10 | $1M | United States | MedChat | MedChat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Cumberland Heights Foundation deployed MedChat on its public website to manage visitor engagement and initial inquiry capture. MedChat, categorized as Chatbots and Conversational AI, is used to provide website-based conversational intake, automated FAQ handling, and contact capture to streamline front-line web traffic and visitor navigation. The implementation positions MedChat as the primary conversational interface for online inquiries and preliminary visitor routing.
Architecturally the deployment follows a cloud-hosted SaaS pattern with a client-side conversational widget embedded in site pages, consistent with typical Chatbots and Conversational AI implementations. Configuration centers on scripted conversation flows, a maintained FAQ knowledge base, and lead capture forms, with system administration and conversation tuning handled by local site or communications staff reflecting the organization size. Governance is lightweight and operational, focusing on content updates and iterative flow adjustments rather than enterprise change control.
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Forum Dental Clinic | Healthcare | 35 | $5M | United States | MedChat | MedChat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Forum Dental Clinic implemented MedChat. MedChat is deployed on their website as a Chatbots and Conversational AI layer to handle patient inquiries, capture appointment scheduling intents, and support basic triage messaging, directly supporting front office and patient engagement business functions. The deployment is a site-embedded conversational widget configured for a single clinic environment, matching the scale of a 35 person practice rather than multi-site enterprise orchestration.
Configuration emphasizes scripted conversational flows, form-based patient intake capture, and automated delivery of session transcripts to clinic staff for follow up, with content governance and staff training to manage clinical and privacy sensitive messaging. Operational ownership sits with scheduling and reception teams who maintain conversation scripts and response templates, while Forum Dental Clinic provides practice-specific content and operational oversight of the MedChat instance. The implementation uses MedChat to centralize patient-facing conversational workflows, aligning the Chatbots and Conversational AI application with routine administrative and clinical intake processes.
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Healthwarehouse | Healthcare | 108 | $34M | United States | MedChat | MedChat | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Healthwarehouse implemented MedChat, deploying the MedChat application as a Chatbots and Conversational AI solution on its public website. The deployment embedded a cloud-hosted conversational widget into the customer-facing site to handle patient inquiries, order status checks, and pharmacy customer support workflows.
The implementation emphasized conversational workflows and automated triage, capturing structured customer intent and routing complex cases to human agents while preserving session continuity. Operational scope centers on customer service and online pharmacy business functions, with the MedChat application managing dialogue logic, message templates, and session orchestration within the website front end.
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Keck Medicine of USC | Healthcare | 5000 | $1.3B | United States | MedChat | MedChat | Chatbots and Conversational AI | 2019 | n/a |
In 2019 Keck Medicine of USC deployed MedChat on its website to provide patient-facing conversational support, classifying the implementation under Chatbots and Conversational AI. The deployment targeted the web channel as the primary operational scope, positioning MedChat as a first-response interface for patients visiting keckmedicine.org.
MedChat was implemented as a web-embedded conversational widget, consistent with Chatbots and Conversational AI SaaS delivery models, and configured with natural language understanding and scripted conversational flows. Configuration work focused on FAQ automation, appointment inquiry routing, basic triage decision trees, and live agent escalation rules, reflecting standard functional modules for patient engagement and front-door digital intake.
Operational governance centered on digital patient access and digital experience workflows, with content governance for conversational scripts and escalation playbooks to clinical or contact center staff. Monitoring and tuning processes were instituted to refine intent models and routing logic, ensuring the MedChat conversational flows remained aligned with patient access and scheduling use cases on the website.
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Healthcare | 15 | $2M | United States | MedChat | MedChat | Chatbots and Conversational AI | 2018 | n/a |
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Healthcare | 200 | $20M | United States | MedChat | MedChat | Chatbots and Conversational AI | 2019 | n/a |
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Healthcare | 20 | $4M | United States | MedChat | MedChat | Chatbots and Conversational AI | 2019 | n/a |
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Professional Services | 10 | $2M | United States | MedChat | MedChat | Chatbots and Conversational AI | 2019 | n/a |
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Showing 1 to 9 of 9 entries
Buyer Intent: Companies Evaluating MedChat
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating MedChat. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating MedChat for Chatbots and Conversational AI include:
- India.Gov.In, a India based Government organization with 500 Employees
- Healthwarehouse, a United States based Healthcare company with 108 Employees
- Advisory Board Company, a United States based Professional Services organization with 3600 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD MedChat Coverage
MedChat is a Chatbots and Conversational AI solution from MedChat.
Companies worldwide use MedChat, from small firms to large enterprises across 21+ industries.
Organizations such as Keck Medicine of USC, Healthwarehouse, South Bay Urology, Clermont Radiology and Forum Dental Clinic are recorded users of
MedChat for Chatbots and Conversational AI.
Companies using MedChat are most concentrated in Healthcare, with adoption spanning over 21 industries.
Companies using MedChat are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of MedChat across Americas, EMEA, and APAC.
Companies using MedChat range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 22.22%, large organizations with 1,001-10,000 employees - 11.11%, and global enterprises with 10,000+ employees - 0%.
Customers of MedChat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified MedChat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.