List of Microsoft System Center Service Manager Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft System Center Service Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft System Center Service Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft System Center Service Manager for IT Service Management include: Public Bank Berhad, a Malaysia based Banking and Financial Services organisation with 19364 employees and revenues of $3.00 billion, Evolution Mining, Ltd., a Australia based Oil, Gas and Chemicals organisation with 2500 employees and revenues of $2.16 billion, Sydney Water, a Australia based Utilities organisation with 3495 employees and revenues of $2.10 billion, WiseTech Global, a Australia based Professional Services organisation with 3600 employees and revenues of $778.7 million, Western Water, a Australia based Utilities organisation with 452 employees and revenues of $521.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft System Center Service Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alliance Bank | Banking and Financial Services | 3959 | $461M | Malaysia | Microsoft | Microsoft System Center Service Manager | IT Service Management | 2014 | n/a |
In 2014, Alliance Bank implemented Microsoft System Center Service Manager to centralize IT Service Management within Group IS and to support the bank's IS Help Desk and branch BDS server administration across its Malaysian operations. The deployment targeted Service Delivery workflows, incident and service request intake, and operational ownership of tickets, aligning day to day support with the IT Service Management platform.
The implementation configured core incident management and service request management capabilities in Microsoft System Center Service Manager, with formal logging of all service desk interactions and ticket ownership. The environment supported alerting for major incidents, structured escalation to third level technical teams, and the creation and maintenance of technical documents and procedural guidelines used by Service Delivery staff.
Integration and operational coverage included Microsoft SQL Server as the backend for the BDS Server where Alliance Bank maintained branch server instances, with a named role of Microsoft SQL Server Administrator and Microsoft System Center Administrator recorded in operational notes. Routine desktop and server administration tasks were executed through the Service Manager supported workflows, including software installations, upgrades, maintenance, backups, and incident remediation tracked in the ITSM toolset.
Governance and process changes were oriented around SLA tracking, escalation procedures, and problem management driven by recurring incident analysis, with Service Delivery staff responsible for customer communication and vendor liaison. The rollout emphasized operationalizing ticket ownership, SLA follow up until closure, and elevating recurring incident records to problem records for longer term resolution.
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Areas Assurances | Insurance | 1300 | $500M | France | Microsoft | Microsoft System Center Service Manager | IT Service Management | 2016 | n/a |
In 2016, Areas Assurances implemented Microsoft System Center Service Manager to centralize ticketing and runbook workflows and to support IT Service Management. The deployment ran within a Microsoft Windows environment spanning Windows Server 2016, 2012 R2, and 2008 R2, and targeted IT operations and exploitation teams.
Configuration and administration work included management of the operating orchestrator ITPAM CA Process Automation and administration of the SAS 9.4 statistical platform covering SAS Office Analytics, SAS Enterprise Guide and SAS Visual Analytics. Teams developed and maintained automation artifacts and exploitation scripts using PowerShell, Batch DOS and VBScripts to support routine maintenance, transfers and incident handling.
Microsoft System Center Service Manager was integrated into a broader tooling stack, with IT process automation executed on ITPAM in coordination with MOE, file transfer automation routed through Gateway Axway to external service providers, and server monitoring ingested from Microsoft System Center Operations Manager. Alerts and monitoring data from SCOM and transfer processes were consolidated into Service Manager to enable coordinated incident analysis and correction across internal teams and third party providers.
Operational governance emphasized optimization of exploitation processes and formalized automation of IT processes with MOE interfaces, establishing a single managed workflow for production incident analysis and remediation. The implementation linked automated orchestration, monitoring and scripted operational procedures to IT Service Management processes used by Areas Assurances internal operations and its service providers.
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Evolution Mining, Ltd. | Oil, Gas and Chemicals | 2500 | $2.2B | Australia | Microsoft | Microsoft System Center Service Manager | IT Service Management | 2016 | n/a |
In 2016 Evolution Mining, Ltd. deployed Microsoft System Center Service Manager as its central IT Service Management platform. The deployment centralized incident management, service request fulfillment, and knowledge management to support IT operations across desktop, mobility, collaboration, and server application domains.
Microsoft System Center Service Manager was configured with core modules for incident, problem, change, and service request management, and a configuration management database aligned with Configuration Manager data. Automation and workflow rules were implemented to route tickets, enforce approval gates for changes, and link knowledge articles to service requests, while SCCM packaging and scripting tools supported application deployment orchestration.
The implementation integrated with Office 365 administrative functions, Microsoft System Centre and SCCM for asset and deployment telemetry, MS Exchange for mailbox and mail flow related incidents, and Skype video conferencing and telephony for collaboration incident routing. Operational coverage included deployment and support of iOS and Android mobile devices and in-house apps, PC LAN Wi Fi endpoints, client server and web applications, Microsoft desktop products, and site specific operational software.
Governance activities accompanying the rollout included formalizing IT policies and procedures, documenting site infrastructure applications and processes, and embedding processes for malware protection and preliminary cybersecurity incident assessment. Service desk workflows and escalation paths were instrumented inside Microsoft System Center Service Manager to support vendor management, mobility support, and ongoing IT operations across the organization.
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Public Bank Berhad | Banking and Financial Services | 19364 | $3.0B | Malaysia | Microsoft | Microsoft System Center Service Manager | IT Service Management | 2018 | n/a |
In 2018, Public Bank Berhad implemented Microsoft System Center Service Manager to establish a centralized IT Service Management platform for its IT operations and branch support teams across Malaysia. The deployment positioned Microsoft System Center Service Manager as the primary system for incident intake, change coordination, service request fulfillment, and configuration item reconciliation.
The implementation configured core Service Manager capabilities including incident management, change management, service request workflows, and a configuration management database. Microsoft System Center Service Manager was provisioned to surface service requests and incident records, and to standardize ticket lifecycles and categorization for first and second level support teams.
Integrations reflected the bank environment and included System Center Configuration Manager for asset and patch status alignment, VMware for virtual machine discovery and reconciliation into the CMDB, and NetWorker for backup job alerting and ticket correlation. The deployment aligned with existing Windows server and IIS infrastructure used to host support portals, and covered support for Windows and Mac OS endpoints, clustered servers, SAN storage, and branch level operations.
Governance changes implemented with the system included formalized change advisory processes, incident escalation paths, and synchronization of change windows with monthly SCCM patch cycles. Operational controls emphasized CMDB reconciliation, standardized support workflows across branches, and automation of repetitive operational tasks within the Microsoft System Center Service Manager environment.
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Sydney Water | Utilities | 3495 | $2.1B | Australia | Microsoft | Microsoft System Center Service Manager | IT Service Management | 2018 | n/a |
In 2018, Sydney Water implemented Microsoft System Center Service Manager to strengthen IT Service Management across its IT organization. The deployment emphasized Service Asset and Configuration Manager capabilities within Microsoft System Center Service Manager, centralizing configuration records and formalizing configuration workflows.
The implementation included design and configuration of the Configuration Management Database and supporting data repositories, and direct customization of MS Service Manager to align with Sydney Water configuration management needs. Functional modules and capabilities implemented comprised SACM, CMDB population and maintenance processes, and configuration data repositories to support service configuration visibility.
Integrations were executed between the CMDB and operational ITSM processes, specifically interfaces with Change, Problem, Incident and Release Management and the Service Desk, to enable linked records and workflow-driven updates. Operational coverage centered on IT configuration management teams and the Service Desk, with planned and executed activities for population and ongoing maintenance of the CMDB.
Governance work established IT Service Configuration Management standards, policies, processes and procedures, and included initiating and supporting configuration audits to enforce data integrity. Configuration controls were embedded into Change and Release workflows to ensure configuration items remained auditable and aligned with IT Service Management practices.
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Utilities | 452 | $521M | Australia | Microsoft | Microsoft System Center Service Manager | IT Service Management | 2020 | n/a |
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Professional Services | 3600 | $779M | Australia | Microsoft | Microsoft System Center Service Manager | IT Service Management | 2014 | n/a |
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Buyer Intent: Companies Evaluating Microsoft System Center Service Manager
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft System Center Service Manager. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft System Center Service Manager for IT Service Management include:
- SRKK Group, a Malaysia based Professional Services organization with 150 Employees
- Komi, a United Kingdom based Media company with 28 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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SRKK Group | Professional Services | 150 | $15M | Malaysia | 2025-10-21 |
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Komi | Media | 28 | $1M | United Kingdom | 2025-08-05 |
FAQ - APPS RUN THE WORLD Microsoft System Center Service Manager Coverage
Microsoft System Center Service Manager is a IT Service Management solution from Microsoft.
Companies worldwide use Microsoft System Center Service Manager, from small firms to large enterprises across 21+ industries.
Organizations such as Public Bank Berhad, Evolution Mining, Ltd., Sydney Water, WiseTech Global and Western Water are recorded users of
Microsoft System Center Service Manager for IT Service Management.
Companies using Microsoft System Center Service Manager are most concentrated in Banking and Financial Services, Oil, Gas and Chemicals and Utilities, with adoption spanning over 21 industries.
Companies using Microsoft System Center Service Manager are most concentrated in Malaysia and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft System Center Service Manager across Americas, EMEA, and APAC.
Companies using Microsoft System Center Service Manager range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 14.29%, large organizations with 1,001-10,000 employees - 71.43%, and global enterprises with 10,000+ employees - 14.29%.
Customers of Microsoft System Center Service Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft System Center Service Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.