List of Mitel Contact Center Customers
Kanata, K2K 3K1, ON,
Canada
Since 2010, our global team of researchers has been studying Mitel Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel Contact Center for Call Center include: ReAssure, a United Kingdom based Professional Services organisation with 3000 employees and revenues of $4.06 billion, Built, a Australia based Construction and Real Estate organisation with 1500 employees and revenues of $1.96 billion, Just Group, a United Kingdom based Banking and Financial Services organisation with 1181 employees and revenues of $1.16 billion, Dignity Funerals, a United Kingdom based Professional Services organisation with 3375 employees and revenues of $478.0 million, Liverpool Football Club, a United Kingdom based Leisure and Hospitality organisation with 1000 employees and revenues of $370.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the IaaS software purchases.
The Mitel Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of IaaS software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Built | Construction and Real Estate | 1500 | $2.0B | Australia | Mitel | Mitel Contact Center | Call Center | 2019 | n/a |
In 2019, Built implemented Mitel Contact Center in its Sydney, New South Wales office. The Mitel Contact Center Call Center deployment was applied to front-desk and office assistant telephony, covering reception, meeting room booking, courier coordination, invoice and purchase order inquiries, and general administrative call handling during the July 2019 to February 2020 period recorded in staffing notes.
Configuration emphasized receptionist console capabilities, automatic call distribution, hunt group logic, call transfer workflows, voicemail capture, and basic queue management and call logging. Mitel Contact Center was configured to support multi-agent receptionist activities and to route inbound calls to departmental lines and administrative staff, aligning with standard Call Center telephony and agent workflow functionality.
Operational scope was localized to the Sydney office front of house, affecting reception, facilities management, and administrative support teams rather than enterprise-wide contact center operations. Call handling was embedded into daily administrative processes such as booking meeting rooms, responding to emails related to calls, and coordinating couriers, with telephony endpoints and receptionist workflows constituting the primary integration surface.
Governance centered on standardizing front-desk call handling procedures and establishing receptionist protocols for call pickup, transfers, and voicemail follow up. Rollout and usage patterns indicate a localized implementation focused on improving consistency in reception and office support workflows through the Mitel Contact Center Call Center platform.
|
 |
Dignity Funerals | Professional Services | 3375 | $478M | United Kingdom | Mitel | Mitel Contact Center | Call Center | 2019 | n/a |
In 2019, Dignity Funerals implemented Mitel Contact Center as its Call Center telephony platform, replacing Avaya Aura Contact Center. The engagement was led from IT with ownership of supplier selection and management, targeting business critical call center operations across the company’s UK funeral care services.
Mitel Contact Center was configured to deliver core call center capabilities including automatic call distribution, interactive voice response routing, and contact analytics aligned to enterprise ACD workflows, with explicit security configuration and testing scopes defined during implementation. The same IT programme concurrently procured and implemented a new resource management solution, described as an Azure hosted RMS, to manage workforce and resourcing functions that operate alongside telephony.
Integrations were scoped and specified as part of the IT deliverables, including data flows between the incumbent CRM solution and the Azure hosted RMS, and integration requirements for Fleet and HR data to support scheduling and resource visibility. Mitel Contact Center integration requirements were defined to support those flows and to align telephony event data with CRM and RMS records, while the RMS deployment relied on Azure hosting for application and data services.
Governance and rollout responsibilities included defining the test and training process prior to operational handover, coordinating security configuration across telephony and cloud hosted components, and scoping portfolio dependencies such as Office 365, functional level upgrades and data model challenges. The IT Project Manager managed coordination of deliverables and handed operational delivery to an operations colleague after formal testing and training sign off.
|
 |
Doctor Care Anywhere | Healthcare | 600 | $29M | United Kingdom | Mitel | Mitel Contact Center | Call Center | 2020 | n/a |
In 2020, Doctor Care Anywhere implemented Mitel Contact Center as its Call Center contact delivery platform. The deployment focused on centralizing multichannel patient contact, with web chat introduced as a new contact type alongside voice routing for patient interactions.
Configuration work for Mitel Contact Center included defining contact types and queue logic, skills based routing, and reporting instrumentation to support specialist referral workflows such as cardiology. The platform was configured to surface referral volumes and handling parameters that feed into operational forecasting and planning for specialist services.
Concurrently the organisation built and implemented Teleopti for the Patient Experience Team to provide workforce management capabilities, and a Workforce Planning Consultant engaged from September 2020 to present acted as subject matter expert for WFM procurement and clinical workforce planning. The Mitel Contact Center implementation was aligned with Teleopti to support the Patient Experience Team and specialist referral channels in day to day operations.
Governance work established a forecasting and planning process for specialist referrals and embedded WFM procurement criteria into operational decision making, with process change focused on scheduling, capacity planning, and referral queue management. The narrative concentrates on the system architecture, functional modules, named integrations, operational scope, and governance steps undertaken during the implementation.
|
 |
|
Professional Services | 200 | $20M | Chile | Mitel | Mitel Contact Center | Call Center | 2017 | n/a |
|
|
|
|
Banking and Financial Services | 1181 | $1.2B | United Kingdom | Mitel | Mitel Contact Center | Call Center | 2018 | n/a |
|
|
|
|
Professional Services | 1596 | $100M | United Kingdom | Mitel | Mitel Contact Center | Call Center | 2016 | n/a |
|
|
|
|
Leisure and Hospitality | 1000 | $370M | United Kingdom | Mitel | Mitel Contact Center | Call Center | 2017 | n/a |
|
|
|
|
Retail | 100 | $17M | United States | Mitel | Mitel Contact Center | Call Center | 2017 | n/a |
|
|
|
|
Leisure and Hospitality | 800 | $200M | United States | Mitel | Mitel Contact Center | Call Center | 2017 | n/a |
|
|
|
|
Professional Services | 1000 | $73M | United Kingdom | Mitel | Mitel Contact Center | Call Center | 2017 | n/a |
|
Buyer Intent: Companies Evaluating Mitel Contact Center
- F&W Networks, a United Kingdom based Communications organization with 60 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||