List of Mitel MiContact Centre Campaign Manager Customers
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Since 2010, our global team of researchers has been studying Mitel MiContact Centre Campaign Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiContact Centre Campaign Manager for Campaign Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiContact Centre Campaign Manager for Campaign Management include: Fuel Card Services United Kingdom, a United Kingdom based Distribution organisation with 230 employees and revenues of $1.26 billion, Omnicom Media Group UK, a United Kingdom based Professional Services organisation with 1730 employees and revenues of $250.0 million, One Family, a United Kingdom based Banking and Financial Services organisation with 535 employees and revenues of $136.0 million, Sterling Insurance United Kingdom, a United Kingdom based Insurance organisation with 200 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiContact Centre Campaign Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fuel Card Services United Kingdom | Distribution | 230 | $1.3B | United Kingdom | Mitel | Mitel MiContact Centre Campaign Manager | Campaign Management | 2024 | Onecom |
In 2024, Fuel Card Services United Kingdom implemented Mitel MiContact Centre Campaign Manager to provide Campaign Management support for its sales and service contact centre CRM and sales functions. The deployment targeted outbound campaign automation across its UK sales and service contact centres, with the stated objective to automate outbound campaigns and increase agent productivity.
The implementation leverages Mitel MiContact Centre Campaign Manager capabilities with Noetica predictive dialing and campaign management embedded into the Mitel platform, configured for outbound campaign orchestration, dialing cadence control, list management and real time campaign monitoring. Configuration emphasized campaign scheduling and agent queueing consistent with Campaign Management functional workflows to streamline agent call handling and campaign execution.
Integrations include the Noetica dialler integrated with Gold-Vision CRM, preserving CRM-driven contact lists and dispositioning for sales and service workflows. The deployment was recommended and delivered by Onecom and is instrumented across Fuel Card Services United Kingdom contact centre sites to support CRM led outbound initiatives for sales and service teams.
Governance and operational changes focused on centralized campaign orchestration, campaign-level scheduling ownership and agent workflow automation to align inbound/outbound resourcing for CRM and sales use cases. Rollout and operational governance were implemented at the contact centre level, with Onecom providing delivery oversight and integration validation for the Mitel MiContact Centre Campaign Manager implementation.
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Omnicom Media Group UK | Professional Services | 1730 | $250M | United Kingdom | Mitel | Mitel MiContact Centre Campaign Manager | Campaign Management | 2018 | n/a |
In 2018 Omnicom Media Group UK implemented Mitel MiContact Centre Campaign Manager as the primary campaign orchestration platform for its Thame Contact Centre, aligning the deployment to Campaign Management needs for sales and customer experience operations. The Mitel MiContact Centre Campaign Manager was provisioned to support approximately 50 agent seats and to centralize campaign controls used across client-facing contact centre activity for major accounts including Diageo GB and Mazda Motors UK.
Configuration focused on campaign orchestration and agent-facing capabilities, including multi-channel campaign scheduling, outbound dialing workflows, agent scripting and real-time campaign monitoring and reporting. Mitel MiContact Centre Campaign Manager was configured to deliver campaign-level analytics and operational dashboards to support daily KPI delivery, shift-level performance management and campaign adjustments by Team Managers and Account Managers.
Operational coverage extended to the Thame Contact Centre functions, with outputs consumed by the UK Reporting & Insight Manager and by operational teams responsible for monthly client performance reviews, KPI and SLA reporting, and commercial reconciliation activities. The platform supported process workflows used by the Mystery Shopping team for planning, execution and reporting, and it provided the campaign reporting basis for RFI and RFP responses used by European Contact Centre New Business teams.
Governance and operational ownership remained with on-site account management and contact centre leadership, who used Mitel MiContact Centre Campaign Manager to drive day to day performance management, agent coaching and campaign governance. Operational practices included structured monthly and quarterly performance reviews, scripted campaign workflows for consistency, and ongoing process evolution to align campaign controls with client KPIs and contractual SLAs.
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One Family | Banking and Financial Services | 535 | $136M | United Kingdom | Mitel | Mitel MiContact Centre Campaign Manager | Campaign Management | 2023 | Opus Technology |
In 2023, One Family deployed Mitel MiContact Centre Campaign Manager across its Brighton and Swindon contact centres in the United Kingdom to deliver outbound campaign capabilities and improve proactive customer engagement. The deployment used MiContact Center Outbound functionality and positioned Mitel MiContact Centre Campaign Manager as the primary Campaign Management application supporting CRM and sales activity across contact centre operations.
The implementation included core outbound modules, specifically predictive dialing, call scripting, and campaign management, delivering centralized campaign orchestration and scripted agent workflows. These functional capabilities were configured to support proactive customer engagement, direct sales outreach, and increased agent productivity, aligning the Campaign Management application with CRM and sales business functions.
The rollout was delivered by Opus Technology and scoped to operational contact centre sites in Brighton and Swindon, with deployment activities focused on campaign configuration, dialer tuning, and scripting standardization. Governance emphasized centralized campaign control and operational coordination between contact centre teams, and the project explicitly targeted improvements in proactive engagement, sales outcomes, and agent productivity as stated by One Family.
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Insurance | 200 | $25M | United Kingdom | Mitel | Mitel MiContact Centre Campaign Manager | Campaign Management | 2023 | VSL |
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