List of Motorola CommandCentral Suite Customers
Motorola Solutions
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United States
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Professional Services
23000
$11.7B
Since 2010, our global team of researchers has been studying Motorola CommandCentral Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Motorola CommandCentral Suite for Emergency Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Motorola CommandCentral Suite for Emergency Management include: Collier County, FL, a United States based Government organisation with 4054 employees and revenues of $2.71 billion, Leicestershire Fire and Rescue Service, a United Kingdom based Government organisation with 700 employees and revenues of $80.0 million, Washington County, TX, a United States based Government organisation with 225 employees and revenues of $35.0 million, Brazos Valley Council of Governments, a United States based Government organisation with 80 employees and revenues of $10.0 million, Shelby County Emergency Communications District, a United States based Government organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Motorola CommandCentral Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brazos Valley Council of Governments | Government | 80 | $10M | United States | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2020 | n/a |
In 2020, Brazos Valley Council of Governments deployed Motorola CommandCentral Suite in the Emergency Management category, implementing CommandCentral 9-1-1 Smart Transcription and CommandCentral 9-1-1 Citizen Input for its Public Safety Answering Point operations. The deployment included Washington County, Texas and was delivered as cloud-based software to address operational needs during the COVID-19 period.
CommandCentral 9-1-1 Smart Transcription provides real-time voice to text transcription, producing searchable text transcripts that act as a second pair of ears for 9-1-1 call takers. CommandCentral 9-1-1 Citizen Input enables intake of photos, recorded video and live streaming video from callers through a controlled, permission-based workflow, allowing PSAP staff to restrict media visibility and shield operators from potentially traumatic content.
The Motorola CommandCentral Suite was used to unify call transcripts and citizen-submitted media, enabling call takers to share transcribed content and media with dispatchers to coordinate response activities. The cloud deployment model delivered scalable and resilient access for PSAP staff and aligned with Motorola Solutions’ effort to meet increased demand for cloud-based software during the COVID-19 period.
Operational governance emphasized permission-based media controls and retention of searchable transcription records to support handoff between call takers and dispatch, shifting PSAP workflows toward media-enabled incident intake and improved situational awareness. These implementations reflect targeted use of Motorola CommandCentral Suite capabilities within Emergency Management to augment 9-1-1 call handling and caller media ingestion.
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Collier County, FL | Government | 4054 | $2.7B | United States | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2021 | n/a |
In 2021, Collier County, FL implemented Motorola CommandCentral Suite as an Emergency Management application to unify 911 call handling, dispatch workflows, live video, records and jail activity for the county sheriff’s public safety operations. Collier County, FL Motorola CommandCentral Suite Emergency Management supports incident-centric visibility across call takers, dispatchers, fire, EMS, law enforcement, real-time crime analysts and investigators, aligning operational roles around a single cloud gateway.
The Motorola CommandCentral Suite deployment emphasized modular capability integration, including CommandCentral Aware for situational awareness, real-time video ingestion from body and dash cameras, consolidated records and incident report access, and visibility into jail activity. Configuration work focused on correlating CAD style dispatch activity with records and video feeds to present a unified case view and reduce manual stitching of disparate data types.
Architecturally the implementation used a cloud-based, API-oriented gateway to bring together data sources, enabling cross-application interoperability and real-time event correlation. Integrations explicitly tied 911 dispatch activity to live video streams, records management data and jail information, and CommandCentral Aware incorporated GIS overlays such as traffic and weather to improve en route situational awareness.
Governance changes centered on information handoff and workflow continuity, supporting the continuum of the workflow so that call takers, dispatchers and first responders can share incident information quickly and completely. Process adjustments emphasized incident collaboration and standardized information flows to ensure each role has access to the same incident context and to support coordinated decision making under time pressure.
Documented outcomes reported by county public safety leaders included improved situational awareness and better preparedness for responders, with GIS-informed routing and consolidated incident data helping to avoid delays and enable more informed on-scene decisions. Motorola CommandCentral Suite is presented as a cloud-first Emergency Management platform that centrally orchestrates dispatch, video, records and detention visibility for Collier County operations.
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Leicestershire Fire and Rescue Service | Government | 700 | $80M | United Kingdom | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2023 | n/a |
In 2023, Leicestershire Fire and Rescue Service implemented Motorola CommandCentral Suite as its Emergency Management platform to strengthen call handling and emergency dispatch in the service control room. The deployment centers on a command center architecture that consolidates incident intake and dispatch workflows to support frontline response across Leicestershire.
The implementation includes Motorola’s Control Room Solution, CRS, delivering integrated call handling, emergency dispatch orchestration, incident logging, and coordination tools common to Emergency Management suites. Motorola CommandCentral Suite is configured to present unified incident data to operators and to standardize dispatch procedures, aligning control room operational modules with incident triage and resource allocation workflows.
Operational governance was adjusted to reflect centralized control room procedures and formalized operator escalation and handoff workflows, and an ongoing software maintenance arrangement will keep the critical system current. The supplier statement indicates the solution will increase the speed, effectiveness, and resilience of Leicestershire FRS’s incident response, directly impacting emergency communications and frontline operational readiness.
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Shelby County Emergency Communications District | Government | 100 | $10M | United States | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2016 | n/a |
In 2016, Shelby County Emergency Communications District implemented Motorola CommandCentral Suite as part of its Emergency Management tooling. The agency had been a Motorola Solutions VESTA 9-1-1 customer for years and participated in a Motorola focus group to help shape the suite’s cloud based Smart Transcription capability, providing direct user feedback on features and functionality.
The implementation centered on the hosted Smart Transcription service within Motorola CommandCentral Suite, delivering real time call transcription and automated keyword highlighting for call taker audio. Functional capabilities emphasized transcription visibility, keyword indexing for situational awareness, and a hosted console that surfaces transcripts to authorized users outside the primary PSAP environment.
Integration points explicitly included the existing Motorola Solutions VESTA 9-1-1 call handling environment and the new Smart Transcription service, creating a linked workflow from call intake to searchable transcript. Operational coverage extended beyond the PSAP to include the county office of emergency management and clinical triage staff, who used the transcript feed to monitor emergent public health signals such as early COVID 19 indicators called out by callers and highlighted by the system.
Governance and operational changes focused on expanding read access to non PSAP stakeholders, requiring role based access controls and review workflows so external users could view transcripts without direct PSAP intervention. The agency noted that Motorola VESTA 9-1-1 features had helped reduce call times, and participation in product development emphasized shaping hosted visibility and situational monitoring capabilities within the Emergency Management application stack.
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Washington County, TX | Government | 225 | $35M | United States | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2020 | n/a |
In 2020 Washington County, TX deployed Motorola CommandCentral Suite for Emergency Management to modernize 9-1-1 operations across its Public Safety Answering Point and as a member jurisdiction of the Brazos Valley Council of Governments. The deployment implemented cloud-hosted CommandCentral 9-1-1 Smart Transcription and CommandCentral 9-1-1 Citizen Input as core components of the Motorola CommandCentral Suite, addressing first responder and call taker needs during the COVID-19 period of increased demand for cloud software.
The implementation configured CommandCentral 9-1-1 Smart Transcription to provide real-time voice to text transcription and searchable text transcripts, giving call takers a secondary record to confirm call details as incidents unfold. CommandCentral 9-1-1 Citizen Input was configured to accept caller-submitted photographs, recorded video and live streaming with permission-based controls, enabling the PSAP to ingest multimedia for situational awareness while limiting exposure of sensitive media to call takers.
Operationally the cloud deployment targeted the 9-1-1 call taking and dispatch workflow, improving information flow between call takers and dispatchers within Washington County and the Brazos Valley Council of Governments ecosystem. The Motorola CommandCentral Suite is positioned to unify call data and streamline workflows from call to case closure, and the broader suite includes complementary components such as PremierOne Cloud CAD as part of the same CommandCentral software portfolio.
Governance and rollout emphasized permissioned media access and cloud resilience, reflecting Motorola Solutions messaging of delivering secure and scalable cloud services. The Washington County deployments were reported as two of several Motorola cloud-based public safety software rollouts in the second quarter of 2020, delivering real-time transcription and controlled citizen media intake to enhance situational awareness for Emergency Management operations.
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Buyer Intent: Companies Evaluating Motorola CommandCentral Suite
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Motorola CommandCentral Suite. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Motorola CommandCentral Suite for Emergency Management include:
- Login me, a Pakistan based Communications organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Login me | Communications | 20 | $2M | Pakistan | 2025-12-23 |
FAQ - APPS RUN THE WORLD Motorola CommandCentral Suite Coverage
Motorola CommandCentral Suite is a Emergency Management solution from Motorola Solutions.
Companies worldwide use Motorola CommandCentral Suite, from small firms to large enterprises across 21+ industries.
Organizations such as Collier County, FL, Leicestershire Fire and Rescue Service, Washington County, TX, Brazos Valley Council of Governments and Shelby County Emergency Communications District are recorded users of
Motorola CommandCentral Suite for Emergency Management.
Companies using Motorola CommandCentral Suite are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Motorola CommandCentral Suite are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Motorola CommandCentral Suite across Americas, EMEA, and APAC.
Companies using Motorola CommandCentral Suite range from small businesses with 0-100 employees - 40%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 0%.
Customers of Motorola CommandCentral Suite include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Motorola CommandCentral Suite customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Emergency Management.