List of Motorola CommandCentral Suite Customers
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United States
Since 2010, our global team of researchers has been studying Motorola CommandCentral Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Motorola CommandCentral Suite for Emergency Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Motorola CommandCentral Suite for Emergency Management include: Collier County, FL, a United States based Government organisation with 4054 employees and revenues of $2.71 billion, Leicestershire Fire and Rescue Service, a United Kingdom based Government organisation with 700 employees and revenues of $80.0 million, Washington County, TX, a United States based Government organisation with 225 employees and revenues of $35.0 million, Brazos Valley Council of Governments, a United States based Government organisation with 80 employees and revenues of $10.0 million, Shelby County Emergency Communications District, a United States based Government organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Motorola CommandCentral Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brazos Valley Council of Governments | Government | 80 | $10M | United States | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2020 | n/a |
In 2020, Brazos Valley Council of Governments deployed Motorola CommandCentral Suite in the Emergency Management category, implementing CommandCentral 9-1-1 Smart Transcription and CommandCentral 9-1-1 Citizen Input for its Public Safety Answering Point operations. The deployment included Washington County, Texas and was delivered as cloud-based software to address operational needs during the COVID-19 period.
CommandCentral 9-1-1 Smart Transcription provides real-time voice to text transcription, producing searchable text transcripts that act as a second pair of ears for 9-1-1 call takers. CommandCentral 9-1-1 Citizen Input enables intake of photos, recorded video and live streaming video from callers through a controlled, permission-based workflow, allowing PSAP staff to restrict media visibility and shield operators from potentially traumatic content.
The Motorola CommandCentral Suite was used to unify call transcripts and citizen-submitted media, enabling call takers to share transcribed content and media with dispatchers to coordinate response activities. The cloud deployment model delivered scalable and resilient access for PSAP staff and aligned with Motorola Solutions’ effort to meet increased demand for cloud-based software during the COVID-19 period.
Operational governance emphasized permission-based media controls and retention of searchable transcription records to support handoff between call takers and dispatch, shifting PSAP workflows toward media-enabled incident intake and improved situational awareness. These implementations reflect targeted use of Motorola CommandCentral Suite capabilities within Emergency Management to augment 9-1-1 call handling and caller media ingestion.
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Collier County, FL | Government | 4054 | $2.7B | United States | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2021 | n/a |
In 2021, Collier County, FL implemented Motorola CommandCentral Suite as an Emergency Management application to unify 911 call handling, dispatch workflows, live video, records and jail activity for the county sheriff’s public safety operations. Collier County, FL Motorola CommandCentral Suite Emergency Management supports incident-centric visibility across call takers, dispatchers, fire, EMS, law enforcement, real-time crime analysts and investigators, aligning operational roles around a single cloud gateway.
The Motorola CommandCentral Suite deployment emphasized modular capability integration, including CommandCentral Aware for situational awareness, real-time video ingestion from body and dash cameras, consolidated records and incident report access, and visibility into jail activity. Configuration work focused on correlating CAD style dispatch activity with records and video feeds to present a unified case view and reduce manual stitching of disparate data types.
Architecturally the implementation used a cloud-based, API-oriented gateway to bring together data sources, enabling cross-application interoperability and real-time event correlation. Integrations explicitly tied 911 dispatch activity to live video streams, records management data and jail information, and CommandCentral Aware incorporated GIS overlays such as traffic and weather to improve en route situational awareness.
Governance changes centered on information handoff and workflow continuity, supporting the continuum of the workflow so that call takers, dispatchers and first responders can share incident information quickly and completely. Process adjustments emphasized incident collaboration and standardized information flows to ensure each role has access to the same incident context and to support coordinated decision making under time pressure.
Documented outcomes reported by county public safety leaders included improved situational awareness and better preparedness for responders, with GIS-informed routing and consolidated incident data helping to avoid delays and enable more informed on-scene decisions. Motorola CommandCentral Suite is presented as a cloud-first Emergency Management platform that centrally orchestrates dispatch, video, records and detention visibility for Collier County operations.
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Leicestershire Fire and Rescue Service | Government | 700 | $80M | United Kingdom | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2023 | n/a |
In 2023, Leicestershire Fire and Rescue Service implemented Motorola CommandCentral Suite as its Emergency Management platform to strengthen call handling and emergency dispatch in the service control room. The deployment centers on a command center architecture that consolidates incident intake and dispatch workflows to support frontline response across Leicestershire.
The implementation includes Motorola’s Control Room Solution, CRS, delivering integrated call handling, emergency dispatch orchestration, incident logging, and coordination tools common to Emergency Management suites. Motorola CommandCentral Suite is configured to present unified incident data to operators and to standardize dispatch procedures, aligning control room operational modules with incident triage and resource allocation workflows.
Operational governance was adjusted to reflect centralized control room procedures and formalized operator escalation and handoff workflows, and an ongoing software maintenance arrangement will keep the critical system current. The supplier statement indicates the solution will increase the speed, effectiveness, and resilience of Leicestershire FRS’s incident response, directly impacting emergency communications and frontline operational readiness.
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Government | 100 | $10M | United States | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2016 | n/a |
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Government | 225 | $35M | United States | Motorola Solutions | Motorola CommandCentral Suite | Emergency Management | 2020 | n/a |
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