List of Motorola PremierOne CAD Customers
Chicago, 60661, IL,
United States
Since 2010, our global team of researchers has been studying Motorola PremierOne CAD customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Motorola PremierOne CAD for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Motorola PremierOne CAD for Computer Aided Dispatch include: Metropolitan Government of Nashville and Davidson County, a United States based Government organisation with 3050 employees and revenues of $2.25 billion, Nashville Department of Emergency Communications, a United States based Government organisation with 245 employees and revenues of $25.0 million, Orleans Parish Communication District United States, a United States based Government organisation with 140 employees and revenues of $18.0 million, Saginaw Health Plan Corporation, a United States based Insurance organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Motorola PremierOne CAD, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Motorola PremierOne CAD customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Metropolitan Government of Nashville and Davidson County | Government | 3050 | $2.3B | United States | Motorola Solutions | Motorola PremierOne CAD | Computer Aided Dispatch | 2010 | n/a |
In 2010 Metropolitan Government of Nashville and Davidson County cut over to Motorola PremierOne CAD R2.0 on September 19, 2010 to provide a consolidated, multi agency dispatch platform for police, fire, EMS and emergency management across Metropolitan Nashville Davidson County. The deployment targeted the Emergency Communications Center as the operational hub and used Motorola PremierOne CAD to centralize dispatch operations county wide.
Motorola PremierOne CAD, a Computer Aided Dispatch application, was configured to deliver consolidated incident management, real time resource tracking, radio integration and mobile client integration across responding agencies. Functional capabilities implemented included incident creation and routing, unit status and AVL style resource tracking, radio dispatch interfaces and documented processing workflows for incident records.
Operational coverage spanned multi agency public safety communications within Metropolitan Nashville Davidson County, aligning police, fire, EMS and emergency management dispatch functions into a single ECC workload. The cutover enabled documented processing of more than 100,000 incidents, and the implementation structured incident workflows and real time resource visibility to support coordinated multi agency response.
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Nashville Department of Emergency Communications | Government | 245 | $25M | United States | Motorola Solutions | Motorola PremierOne CAD | Computer Aided Dispatch | 2025 | n/a |
In 2025, the Nashville Department of Emergency Communications implemented a cloud-based back-up instance of Motorola PremierOne CAD to add a new layer of resiliency to its Computer Aided Dispatch operations. The initiative introduces a Motorola Solutions continuity service that exposes a cloud-based web portal, enabling dispatchers to access and enter incident information during planned or unplanned IT disruptions.
Nashville DEC already uses Motorola PremierOne CAD as the primary system to capture and share information for over one million incidents yearly, and the new cloud back-up is designed to operate in parallel with the primary CAD. The continuity capability removes the need for manual re-entry of incidents during outages by allowing dispatchers to continue coordinating with field responders from the web portal.
The implementation follows a cloud-hosted deployment architecture with an explicit failover and failback workflow, and DEC completed a rigorous test that switched CAD operations from the primary system to the cloud back-up and then back again, with operations continuing uninterrupted. Operational control and governance are maintained by the DEC CAD system administration team, and the rollout formalizes continuity procedures for 911 dispatch operations within the Nashville Department of Emergency Communications.
This implementation affects dispatcher workflows and field responder coordination within Nashville DEC, institutionalizing a continuity pathway for Computer Aided Dispatch that is invoked during IT disruptions, and it is positioned as an operational enhancement to ensure emergency communications remain available to Nashvillians and visitors.
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Orleans Parish Communication District United States | Government | 140 | $18M | United States | Motorola Solutions | Motorola PremierOne CAD | Computer Aided Dispatch | 2013 | n/a |
In 2013, Orleans Parish Communication District implemented Motorola PremierOne CAD together with Motorola's NG9-1-1 integrated call control to consolidate 9-1-1 call-taking and dispatch workflows for New Orleans, Louisiana. The deployment went live in November 2013 at the primary PSAP and was scoped to support an agency handling more than one million calls per year, positioning Motorola PremierOne CAD as the core Computer Aided Dispatch platform for the district.
The implementation configured Motorola PremierOne CAD for standard Computer Aided Dispatch functions including incident creation and tracking, unit assignment and status management, geospatial mapping for unit routing, and integrated multimedia call handling. The system also centralized call-taking and dispatch workstreams, enabling correlated call records and dispatch incidents within a single operational console.
Integration was explicitly executed with Motorola's NG9-1-1 integrated call control, providing a unified call control layer and consolidated multimedia handling for voice and data inputs. Operational coverage focused on the Orleans Parish PSAP and front-line dispatch operations, aligning call-taking, dispatch consoles, and responder notification workflows under the CAD and NG9-1-1 linkage.
Governance and process changes emphasized workflow consolidation and information sharing across call-taking and dispatch teams, reducing siloed information flows and standardizing procedures for multimedia call handling. The agency reported elimination of information silos and improved dispatcher efficiency as direct outcomes of the Motorola PremierOne CAD and NG9-1-1 integrated deployment.
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Insurance | 10 | $1M | United States | Motorola Solutions | Motorola PremierOne CAD | Computer Aided Dispatch | 2013 | n/a |
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Buyer Intent: Companies Evaluating Motorola PremierOne CAD
- Denver Police Department, a United States based Government organization with 1900 Employees
- Metropolitan Washington Airports Authority, a United States based Transportation company with 1750 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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