List of Netiks Genetiks Customers
Beirut, 116-5034,
Lebanon
Since 2010, our global team of researchers has been studying Netiks Genetiks customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netiks Genetiks for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netiks Genetiks for Chatbots and Conversational AI include: Bank Albilad, a Saudi Arabia based Banking and Financial Services organisation with 3787 employees and revenues of $1.41 billion, Bank of Beirut, a Lebanon based Banking and Financial Services organisation with 1997 employees and revenues of $185.0 million, International Development Bank Iraq, a Iraq based Banking and Financial Services organisation with 900 employees and revenues of $68.0 million and many others.
Contact us if you need a completed and verified list of companies using Netiks Genetiks, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Netiks Genetiks customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank Albilad | Banking and Financial Services | 3787 | $1.4B | Saudi Arabia | Netiks | Netiks Genetiks | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Bank Albilad implemented Netiks Genetiks for Chatbots and Conversational AI as part of a broader Netiks 360Bank CRM and digital-banking engagement. Bank Albilad Netiks Genetiks was positioned as the conversational layer to support customer service and digital banking engagement across retail digital channels.
Netiks Genetiks was configured to deliver core conversational capabilities including natural language understanding, intent classification, multistep dialogue orchestration, response management, and agent handover. Functional modules implemented included authentication-aware dialogue flows, knowledge retrieval and FAQ handling, conversational routing to specialists, and analytics instrumentation for conversation monitoring.
The implementation was integrated with Netiks 360Bank CRM and Netiks digital-banking components to enable contextual customer profiles, case creation, and CRM-driven handoffs from bot to contact center agents. Operational coverage focused on customer service and digital channels within Bank Albilad, aligning conversational workflows with CRM records and service queue processes.
Governance practices emphasized an intent taxonomy, escalation workflows, and content ownership between customer service and digital channels teams, with a phased rollout across prioritized use cases. Deployment was executed within Netiks’ Gulf region client engagement model, aligning conversational governance and CRM workflows to operationalize automated customer interactions.
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Bank of Beirut | Banking and Financial Services | 1997 | $185M | Lebanon | Netiks | Netiks Genetiks | Chatbots and Conversational AI | 2018 | Netiks |
In 2018, Bank of Beirut implemented Netiks Genetiks as a branded DiGi BoB conversational channel, deploying the solution in the Chatbots and Conversational AI category to support customer acquisition, loan applications and digital onboarding. The deployment targeted the bank's CRM and retail banking workflows in Lebanon and was positioned to augment the loan-origination funnel and customer onboarding processes.
Netiks Genetiks was built on Microsoft Azure bot services and integrated directly with the bank's Microsoft Dynamics CRM, enabling conversational intake, automated KYC orchestration and digital loan application routing into existing CRM and loan-origination processes. Functional capabilities implemented included conversational lead capture, guided loan application workflows, identity verification automation and lead qualification handoffs into CRM sales and credit processes. Netiks acted as the systems integrator for the implementation and executed the technical integration and deployment tasks.
Operational coverage centered on retail banking and CRM teams in Lebanon, with governance focused on embedding the chatbot into loan-origination workflows and customer service escalation paths. The public case description cites increased qualified leads and automation of KYC as primary outcomes observed after rollout, reflecting the system's integration with CRM-led sales and credit approval processes.
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International Development Bank Iraq | Banking and Financial Services | 900 | $68M | Iraq | Netiks | Netiks Genetiks | Chatbots and Conversational AI | 2022 | n/a |
In 2022, International Development Bank Iraq implemented Netiks Genetiks in the Chatbots and Conversational AI category. The deployment aligns with Netiks 360Bank CRM and digital onboarding projects identified by Netiks, and it targets customer acquisition and onboarding workflows across the bank's retail channels in Iraq. Netiks Genetiks was positioned as the conversational-banking layer to automate first‑line customer interactions and to interface with CRM-driven onboarding sequences.
Configuration focused on conversational workflows common to Chatbots and Conversational AI, including intent classification, dialogue orchestration, context persistence across sessions, and human agent escalation for complex cases. The Netiks Genetiks implementation was configured to synchronize interaction context with Netiks 360Bank CRM and to trigger digital onboarding steps, enabling continuity between chat engagements and the bank's customer profile and account creation processes.
Operational scope encompassed retail banking customer acquisition and onboarding processes in Iraq, integrating Netiks Genetiks with the bank's Netiks 360Bank CRM and digital onboarding modules to centralize customer data capture and status updates. Governance and rollout governance emphasized conversational content controls, escalation workflows for compliance and operator supervision, and phased activation across digital touchpoints as part of the broader Netiks 360Bank program.
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