List of NICE Performance Management Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
9626
$2.9B
Since 2010, our global team of researchers has been studying NICE Performance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Performance Management for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Performance Management for Performance and Goal Management include: U.S. Bank, a United States based Banking and Financial Services organisation with 70000 employees and revenues of $27.34 billion, British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, WM, a United States based Professional Services organisation with 49500 employees and revenues of $19.70 billion, TELUS Corporation, a Canada based Professional Services organisation with 111500 employees and revenues of $14.85 billion, EE United Kingdom, a United Kingdom based Communications organisation with 10000 employees and revenues of $11.80 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Performance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The NICE Performance Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Nice Systems | NICE Performance Management | Performance and Goal Management | 2019 | n/a |
In 2019, BT Group implemented NICE Performance Management, a Performance and Goal Management application, to create a unified performance management system that drives employee engagement across its BT Consumer lines of business. NICE Performance Management was selected to aggregate multiple sources of workforce and interaction data and to provide a single source of truth for directors, supervisors and agents focused on customer service outcomes.
The implementation emphasized NICE Performance Management capabilities including personalized performance insights, analytics driven scorecards and coaching program workflows. Configuration centered on role based access for directors, supervisors and agents, with functionality to support tailored coaching conversations and to present performance data that links individual activity to team and line of business goals.
NICE Performance Management was integrated with BT’s existing NICE ecosystem, combining inputs from NICE WFM, NICE Engage and NICE Nexidia Analytics to unify workforce management, engagement records and interaction analytics. The architectural approach brought together multiple technology streams to centralize performance data and enable cross functional visibility across BT Consumer operations that serve customers in the United Kingdom and in international markets.
Governance and process changes focused on enabling open communication between agents and supervisors through the new toolset, embedding coaching into regular workflows and empowering employees with personalized insights. BT positioned the rollout as a mechanism to strengthen supervisor agent relationships and to support engagement driven retention efforts, themes BT presented on at Interactions 2019.
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EE United Kingdom | Communications | 10000 | $11.8B | United Kingdom | Nice Systems | NICE Performance Management | Performance and Goal Management | 2015 | n/a |
In 2015 EE United Kingdom implemented NICE Performance Management as the backbone of its internal Brilliance program to engage frontline employees in delivering better customer experience. The deployment placed NICE Performance Management within the Performance and Goal Management category to provide transparent visibility of individual performance versus targets and peer benchmarks.
EE configured NICE Performance Management to deliver enterprise scorecards and performance dashboards that show every employee how they are performing versus targets and versus peers. The implementation emphasized real time scoring, goal-based targets, transparent employee facing metrics, and workflows to support coaching and performance conversations aligned to customer experience objectives.
Deployment scope focused on customer facing operations across EE United Kingdom where the application drove frontline engagement and day to day performance management rather than back office functions. No named integrations were documented in the source material, the described use case centers on operational adoption of NICE Performance Management within service and retail channels.
Governance tied the Brilliance operating model to visible targets and peer comparison, enabling managers to use NICE Performance Management dashboards for coaching and recognition. EE reported Net Promoter Score increased 27 points in 12 months after the program went live, making NICE Performance Management a central operational control for customer experience performance.
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HSN | Retail | 4000 | $844M | United States | Nice Systems | NICE Performance Management | Performance and Goal Management | 2017 | n/a |
In 2017, HSN implemented NICE Performance Management, adopting the Performance and Goal Management application to overhaul agent engagement and operational performance. HSN implemented NICE Performance Management in the Performance and Goal Management category to support customer-facing contact center operations and broaden performance visibility across both on-site and remote agents.
The implementation prioritized the gamification module as a core functional component, with configuration focused on transparent goals, real-time performance insights, and continuous feedback loops. NICE Performance Management was configured to surface real-time dashboards, scorecards, and incentive-driven activity tracking that align agent behaviors with company values and target metrics.
Deployment scope emphasized contact center agent populations including work at home staff, and the program combined technical rollout with a cultural shift toward visible, frequent feedback. No specific third party system integrations were documented in the source material, the effort is described as a vendor-led implementation with modules aimed at agent engagement, coaching, and recognition.
Governance centered on process change to communication and feedback, embedding gamification into routine performance conversations and recognition workflows. Outcomes reported in the source include improved ability to communicate company values, increased engagement across agents including those working remotely, and higher day to day excitement and participation driven by gamification.
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Student Loans Company | Government | 3300 | $3.4B | United Kingdom | Nice Systems | NICE Performance Management | Performance and Goal Management | 2016 | n/a |
In 2016 Student Loans Company deployed NICE Performance Management as its Performance and Goal Management application to formalize contact centre performance visibility across Higher Education and Repayment customer queues. The implementation targeted operational teams in Darlington and Glasgow, and supported forecasting responsibilities that cover Wales and Collections, with administrative access provisioned for Team Leaders and Contact Service Managers.
Configuration centered on performance dashboards, agent scorecards, scheduled and on-demand reporting, and real-time monitoring capabilities standard to Performance and Goal Management systems. The implementation included automated report generation for call volumes and trends, role-based access controls for managers and team leads, and operational procedures for rerunning missing data files from the application database to restore historical records.
NICE Performance Management was operated alongside the organisation's workforce management environment, with explicit operational linkage to Nice IEX WFW and telephony handling through Avaya as noted by internal staff. The solution also interfaced operationally with Mailing and Online Services and the processing team in Wales to align large mailing and SMS campaign schedules with contact centre staffing and call forecasts, and WebEx was used for cross-functional coordination and weekly manager briefings.
Governance and runbook changes were applied to support ongoing operations, including designated points of contact for the application, maintenance of manager and team leader access, and a standing weekly call and video conference for Contact Service Managers to review schedules and real-time issues. Staff responsibilities extended to scheduling support, real-time event handling, and participation on project teams for new mailing processes, ensuring NICE Performance Management was embedded in operational workflow and reporting routines.
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TELUS Corporation | Professional Services | 111500 | $14.9B | Canada | Nice Systems | NICE Performance Management | Performance and Goal Management | 2017 | n/a |
In 2017, Telus implemented NICE Performance Management as a NICE Cloud deployment to standardize contact center performance tracking within TELUS Consumer Solutions. The deployment targeted performance oversight for customer engagement operations and was positioned as a cloud-hosted application to accelerate time to value.
NICE Performance Management provided Performance and Goal Management functionality, including scorecarding, goal setting and cascading, period-over-period performance reporting, and coach-driven agent development workflows. Configuration focused on aligning KPI definitions, automating data refresh for performance analytics, and provisioning role-based access for managers and analysts.
The rollout emphasized a cloud operational model, leveraging NICE technical expertise alongside Telus inhouse support to shorten the implementation time frame. Operational coverage centered on contact center managers, business analysts, and workforce coaching teams within the consumer solutions organization, with the platform acting as the single source for performance data and objectives.
Governance and process changes formalized performance review cadences and coach feedback loops, shifting accountability into the NICE Performance Management interface. According to Telus, the NICE Cloud solution enabled a shorter launch timeline by allowing Telus to leverage NICE expertise and inhouse support on a proven platform, and this approach directly translated into more cost savings over the life of the project.
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Banking and Financial Services | 70000 | $27.3B | United States | Nice Systems | NICE Performance Management | Performance and Goal Management | 2017 | n/a |
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Professional Services | 49500 | $19.7B | United States | Nice Systems | NICE Performance Management | Performance and Goal Management | 2014 | n/a |
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Insurance | 2700 | $1.1B | United States | Nice Systems | NICE Performance Management | Performance and Goal Management | 2017 | n/a |
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FAQ - APPS RUN THE WORLD NICE Performance Management Coverage
NICE Performance Management is a Performance and Goal Management solution from Nice Systems.
Companies worldwide use NICE Performance Management, from small firms to large enterprises across 21+ industries.
Organizations such as U.S. Bank, British Telecom, WM, TELUS Corporation and EE United Kingdom are recorded users of
NICE Performance Management for Performance and Goal Management.
Companies using NICE Performance Management are most concentrated in Banking and Financial Services, Communications and Professional Services, with adoption spanning over 21 industries.
Companies using NICE Performance Management are most concentrated in United States, United Kingdom and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE Performance Management across Americas, EMEA, and APAC.
Companies using NICE Performance Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 50%.
Customers of NICE Performance Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE Performance Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Performance and Goal Management.