List of NovelVox Call Center & Contact Center Software Customers
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Since 2010, our global team of researchers has been studying NovelVox Call Center & Contact Center Software customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NovelVox Call Center & Contact Center Software for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NovelVox Call Center & Contact Center Software for Call Center include: American Express, a United States based Banking and Financial Services organisation with 75100 employees and revenues of $65.95 billion, Best Buy, a United States based Retail organisation with 85000 employees and revenues of $41.53 billion, Doha Bank Qatar, a Qatar based Banking and Financial Services organisation with 1200 employees and revenues of $514.0 million, JIO Payments Bank, a India based Banking and Financial Services organisation with 300 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using NovelVox Call Center & Contact Center Software, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NovelVox Call Center & Contact Center Software customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Express | Banking and Financial Services | 75100 | $65.9B | United States | NovelVox | NovelVox Call Center & Contact Center Software | Call Center | 2023 | n/a |
In 2023, American Express adopted NovelVox Call Center & Contact Center Software to support CRM-linked omnichannel customer service operations in the United States. The vendor cites the deployment as focused on contact-center agent desktop workflows and omnichannel interaction routing to improve agent productivity and customer engagement.
NovelVox Call Center & Contact Center Software implementation is described by the vendor as encompassing contact center functionality, an agent desktop, and CTI integrations, aligning with Call Center capabilities such as multichannel routing, screen-pop CRM context, and agent state management. Specific architectural topology and system integrator details were not disclosed, so module usage is inferred from product announcements and the award press release.
Operational scope is centered on American Express customer service and contact center operations in the United States, supporting frontline agents and CRM-assisted servicing. Governance and rollout sequencing were not publicly detailed, and the vendor and award statements attribute an improvement in agent productivity as a primary outcome.
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Best Buy | Retail | 85000 | $41.5B | United States | NovelVox | NovelVox Call Center & Contact Center Software | Call Center | 2023 | n/a |
In 2023, Best Buy implemented NovelVox Call Center & Contact Center Software. The deployment targets Call Center capabilities in the United States and centers on contact center and agent desktop integrations to streamline customer support and agent workflows.
Configuration and module use is inferred from vendor marketing and press materials to include agent desktop functionality, computer telephony integration connectors and omnichannel connectors. NovelVox Call Center & Contact Center Software is described as providing a unified agent desktop experience, CTI controls for telephony integration and channel connectors to route interactions across voice and digital channels, aligning with typical Call Center operational workflows.
NovelVox lists Best Buy among its global customers, however the vendor did not publish detailed project timelines or system integrator information. Operational scope is focused on customer service and contact center agent workflows in the United States, and governance or rollout specifics were not provided in public materials.
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Doha Bank Qatar | Banking and Financial Services | 1200 | $514M | Qatar | NovelVox | NovelVox Call Center & Contact Center Software | Call Center | 2023 | n/a |
In 2023, Doha Bank Qatar implemented NovelVox Call Center & Contact Center Software, a Call Center solution. The vendor press release lists Doha Bank among banking customers, implying deployment to support the bank's customer service and contact-center operations in Qatar.
Public materials and NovelVox product descriptions indicate the implementation centers on agent desktop functionality and multichannel contact center orchestration. Functional capabilities inferred from the product family include agent desktop, multichannel contact routing, automatic call distribution and interactive voice response orchestration, along with real-time monitoring and reporting common to Call Center platforms.
The announcement does not disclose specific system integrations or a systems integrator, so exact integration points and rollout timelines were not published. Governance emphasis for this class of deployment typically covers contact center administration, agent workflow configuration, and operational handover to customer service management, however specific governance or phased rollout details for Doha Bank were not provided.
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Banking and Financial Services | 300 | $30M | India | NovelVox | NovelVox Call Center & Contact Center Software | Call Center | 2017 | n/a |
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