List of Nuance Chatbot AI Customers
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Since 2010, our global team of researchers has been studying Nuance Chatbot AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nuance Chatbot AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nuance Chatbot AI for Chatbots and Conversational AI include: Swedbank Sweden, a Sweden based Banking and Financial Services organisation with 11098 employees and revenues of $5.45 billion, Jetstar Australia, a Australia based Transportation organisation with 4000 employees and revenues of $2.57 billion, Domino’s Pizza, a Australia based Retail organisation with 26000 employees and revenues of $1.59 billion, Post Office, a United Kingdom based Professional Services organisation with 3719 employees and revenues of $1.16 billion and many others.
Contact us if you need a completed and verified list of companies using Nuance Chatbot AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nuance Chatbot AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Domino’s Pizza | Retail | 26000 | $1.6B | Australia | Nuance Communications | Nuance Chatbot AI | Chatbots and Conversational AI | 2017 | n/a | In 2017 Domino's Pizza implemented Nuance Chatbot AI by launching DRU Assist, a Nuance Nina powered conversational assistant deployed for Australia and New Zealand to enable voice and text ordering and customer support within its app and website in the e-commerce/CRM area. The deployment positioned the Nuance Chatbot AI as a first to market AI ordering assistant for the region, focused on live customer interactions across digital storefront and mobile channels. The implementation centered on conversational ordering and support capabilities, including natural language understanding for voice and text, order placement workflow integration, menu query resolution, and location finder functionality. Nuance Nina supplied speech recognition and dialog management capabilities, which were configured to handle ordering intents and common customer support scenarios, and to route complex queries to human agents where required. Operationally the assistant was embedded into Domino's app and website e-commerce and CRM layers, providing a digital channel for order capture and post order support across Australia and New Zealand. The rollout covered digital customer touch points rather than in store point of sale, aligning the Chatbots and Conversational AI capability with online order processing and customer service functions. Governance emphasized seeding broader AI initiatives across the business, using DRU Assist as a platform to extend conversational automation into other customer journeys. The stated outcomes included streamlining ordering, supporting menu and location queries, and establishing an AI foundation for future digital enhancements. | |
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Jetstar Australia | Transportation | 4000 | $2.6B | Australia | Nuance Communications | Nuance Chatbot AI | Chatbots and Conversational AI | 2013 | n/a | In 2013 Jetstar Australia implemented Nuance Chatbot AI using Nuance Nina as the Ask Jess virtual assistant to support online customer service, bookings and travel enquiries on its Australian site and to enable planned international rollouts. The deployment sits within the Chatbots and Conversational AI category and was positioned as a customer-facing conversational layer for web channels, branded Ask Jess. The implementation consolidated conversational functionality typical of web virtual assistants, including natural language understanding for intent classification, guided booking and enquiry flows, scripted FAQ resolution, and context management across session dialogs. Nuance Chatbot AI was configured to surface self-service options for booking changes and travel information while escalating or handing off to human agents when needed. Operational coverage focused on Jetstar Australia’s e-commerce and customer service functions on the public website with plans to extend Ask Jess to additional markets. Nuance reported Ask Jess handled hundreds of thousands of monthly conversations with approximately 80 percent first-contact resolution, and the airline attributed the assistant to reduced contact center volume and increased online conversion. Governance centered on iterative content tuning and conversational model refinement to maintain accuracy and resolution rates, with phased rollouts across site pages and expanded language coverage planned during international expansion. Ongoing operational activities emphasized training of conversational intents and monitoring of first-contact resolution as primary performance signals. | |
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Post Office | Professional Services | 3719 | $1.2B | United Kingdom | Nuance Communications | Nuance Chatbot AI | Chatbots and Conversational AI | 2021 | n/a | In 2021 Post Office implemented Nuance Chatbot AI as a Nuance-hosted Web Application deployment to support customer interactions on its public portal. The implementation is categorized under Chatbots and Conversational AI and was delivered in coordination with Fujitsu as the client contact for the engagement. The deployment of Nuance Chatbot AI included text-based Channel Steering and Live Chat capabilities, with a customized welcome message designed to align with the solution mission. Functional modules in use are proactive and reactive conversational flows for customer assistance, channel routing logic to escalate sessions to live agents, and text-based session handling to support web visitors. The solution specifically targets pages related to Broadband and phone plans while operating on the broader Post Office web portal that also hosts services such as travel insurance, passport renewal, and financial products. Architecturally the solution is Nuance-hosted and integrated into the Post Office Web Application front-end to present Channel Steering and Live Chat interfaces to site visitors. Operational coverage is scoped to the Post Office web channel across the United Kingdom, where Live Chat assistance is available to help customers resolve queries related to broadband and telephony offerings. Governance for the implementation centers on conversational content and channel rules that align with the customer engagement mission, with Fujitsu listed as the client contact overseeing the domain level deployment. The configuration emphasizes web channel orchestration and scripted escalation paths to live agents, maintaining clear separation between hosted conversational services and the Post Office web front-end integration. | |
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Banking and Financial Services | 11098 | $5.4B | Sweden | Nuance Communications | Nuance Chatbot AI | Chatbots and Conversational AI | 2016 | n/a |
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Buyer Intent: Companies Evaluating Nuance Chatbot AI
- Swisher Comm, a United States based Communications organization with 25 Employees
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