List of Nuance Customer Engagement Platform (ex TouchCommerce) Customers
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Since 2010, our global team of researchers has been studying Nuance Customer Engagement Platform (ex TouchCommerce) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nuance Customer Engagement Platform (ex TouchCommerce) for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nuance Customer Engagement Platform (ex TouchCommerce) for Customer Engagement include: Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Comcast Business, a United States based Communications organisation with 184000 employees and revenues of $116.40 billion, Comcast NBCUniversal, a United States based Communications organisation with 190000 employees and revenues of $108.94 billion, UPS, a United States based Transportation organisation with 490000 employees and revenues of $91.07 billion, United Parcel Service, a United States based Transportation organisation with 500000 employees and revenues of $90.96 billion and many others.
Contact us if you need a completed and verified list of companies using Nuance Customer Engagement Platform (ex TouchCommerce), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nuance Customer Engagement Platform (ex TouchCommerce) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acme Markets | Retail | 20000 | $9.7B | United States | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2021 | n/a |
In 2021, Acme Markets implemented Nuance Customer Engagement Platform (ex TouchCommerce) on its public website, establishing a web-first Customer Engagement layer for digital customer service and e-commerce assistance. The deployment places the Nuance Customer Engagement Platform (ex TouchCommerce) as the customer facing entry point for online sessions, enabling guided assistance and real time interaction directly within site pages.
The implementation focused on typical Customer Engagement capabilities, configured to support web chat, guided shopping assistance, session orchestration, and interaction analytics. Nuance Customer Engagement Platform (ex TouchCommerce) was provisioned to manage in‑page engagement flows and route sessions to downstream contact workflows, aligning digital engagement with customer service and merchandising use cases.
Operational coverage centers on Acme Markets digital customer service and ecommerce teams, with the platform instrumented on the corporate website to capture and manage customer interactions before escalation to phone or email channels. Integrations are implemented at the web layer and with Acme Markets contact handling processes, enabling seamless transfer of session context to agent workflows and preserving interaction history for customer service teams.
Governance and process alignment emphasize cross functional ownership between web operations, customer service, and merchandising, with the platform used to standardize engagement policies and interaction routing. Configuration and monitoring are framed around conversational workflows and analytics, supporting iterative tuning of engagement scripts and operational handoffs while keeping the Nuance Customer Engagement Platform (ex TouchCommerce) central to the Customer Engagement architecture.
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Albertsons | Retail | 280000 | $80.4B | United States | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2020 | n/a |
In 2020, Albertsons Companies deployed the Nuance Customer Engagement Platform (ex TouchCommerce) to support online grocery shoppers. The Nuance Customer Engagement Platform, classified under Customer Engagement, was implemented to extend digital customer service capacity for the retailer's e-commerce and support channels.
The deployment combined an AI powered virtual assistant with live chat capabilities, using natural language understanding and conversational routing to address routine inquiries and to escalate complex requests to human agents. Configuration focused on conversational workflows for shopper questions, session continuity between virtual assistant and live chat, and agent handoff procedures to maintain context during escalations.
Operational scope targeted online grocery customer touchpoints and customer support operations, positioning the platform within Albertsons Companies e-commerce and contact center workflows. Governance was organized around digital customer experience and contact center ownership, with process changes to incorporate automated conversational triage alongside live agent intervention.
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Albertsons Companies | Retail | 108300 | $80.4B | United States | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2020 | n/a |
In 2020, Albertsons Companies deployed Nuance Customer Engagement Platform (ex TouchCommerce) on its public website as a Customer Engagement solution for online shopper interactions. The Nuance Customer Engagement Platform (ex TouchCommerce) serves as the site-level engagement layer to deliver real-time conversational touchpoints, session-based assistance, and guided digital shopping workflows for e-commerce and support use cases.
Deployment was executed as an embedded web engagement layer, instrumenting site sessions through client-side components and server-side event capture to invoke conversational modules and agent assist capabilities. Operational ownership spans e-commerce, digital product, and customer service teams, with governance directed at conversational content management, session routing rules, and privacy-compliant data capture to support online customer support and assisted shopping workflows.
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Communications | 53 | $46M | Australia | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2025 | n/a |
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Communications | 3300 | $500M | India | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2025 | n/a |
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Government | 20000 | $10.3B | Australia | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2020 | n/a |
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Insurance | 29091 | $53.1B | United Kingdom | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2017 | n/a |
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Insurance | 24364 | $40.9B | United Kingdom | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2018 | n/a |
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Banking and Financial Services | 10 | $1M | United States | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2018 | n/a |
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Communications | 40390 | $24.4B | Canada | Nuance Communications | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | 2018 | n/a |
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Buyer Intent: Companies Evaluating Nuance Customer Engagement Platform (ex TouchCommerce)
- Swisher Comm, a United States based Communications organization with 25 Employees
- Acme Food Sales, a United States based Distribution company with 50 Employees
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