List of Odaptos Platform Customers
Montpellier, 34000,
France
Since 2010, our global team of researchers has been studying Odaptos Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Odaptos Platform for Cognitive Computing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Odaptos Platform for Cognitive Computing include: Bouygues Telecom, a France based Communications organisation with 10500 employees and revenues of $8.47 billion, Prisma Media, a France based Media organisation with 1200 employees and revenues of $322.0 million, Cofidis France, a France based Banking and Financial Services organisation with 1000 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Odaptos Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Odaptos Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bouygues Telecom | Communications | 10500 | $8.5B | France | Odaptos | Odaptos Platform | Cognitive Computing | 2023 | n/a | In 2023 Bouygues Telecom implemented Odaptos Platform to support automated UX testing and behavior analysis under its Cognitive Computing initiatives in France. The deployment emphasized web and mobile experience monitoring to inform digital customer experience in the telecom sector. The Odaptos Platform was configured to run automated UX tests across customer journeys, leveraging the product’s emotion-detection and sentiment analysis capabilities to surface key moments of user difficulty. Functional modules in use included automated session analysis, visual reporting, and journey-level anomaly detection, producing time-sequenced artifacts that product and marketing teams could review. Operational coverage focused on digital channels within France and targeted product, marketing, and customer experience teams responsible for online service flows. Outputs from Odaptos Platform were routed into team workflows as faster, visual reports and prioritized issue lists, enabling more rapid triage and iteration on web and mobile experiences. Governance centered on instrumenting a repeatable feedback loop, where emotion-detection signals and visual test results became inputs to UX prioritization and roadmap discussions. The implementation produced faster, visual reports for product and marketing teams to act on, aligning Cognitive Computing driven insights with existing digital experience processes. | |
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Cofidis France | Banking and Financial Services | 1000 | $300M | France | Odaptos | Odaptos Platform | Cognitive Computing | 2023 | n/a | In 2023, Cofidis France employed the Odaptos Platform to automate user interviews and capture emotion and behavior based insights for its digital customer journeys. The Odaptos Platform is positioned as a Cognitive Computing application and was used to support customer experience work across digital channels in the French finance context. Implementation focused on automated interview ingestion and AI-driven signal extraction, with functional capabilities implemented to transcribe recordings, surface emotion and behavioral markers, and deliver analytic summaries to product teams. The Odaptos Platform was configured to convert qualitative interview records into structured insight artifacts that product and CX teams could review to identify friction points in digital customer journeys. Operational coverage targeted customer experience and digital channels teams within Cofidis France, with outputs routed to product teams for prioritization and iterative remediation. The deployment enabled quicker, AI-driven analysis of interview recordings compared with manual methods, supporting faster insight cycles for experience optimization. | |
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Prisma Media | Media | 1200 | $322M | France | Odaptos | Odaptos Platform | Cognitive Computing | 2023 | n/a | In 2023 Prisma Media deployed the Odaptos Platform, a Cognitive Computing application, to run AI-powered UX and user research interviews across its France media operations. The engagement targeted customer experience and UX testing, instrumenting interview sessions to capture facial and vocal emotional signals for digital product evaluation. The Odaptos Platform implementation combined interview orchestration with emotion detection and automated insight reporting, producing structured reports from facial expression and vocal signal analysis. Configuration emphasized automated analysis pipelines that convert raw multimodal signals into insight artifacts, reducing the need for manual review during user research cycles. Operational scope covered UX researchers, product teams, and customer experience leads within Prisma Media’s media region in France, supporting both moderated and remote interview formats. No specific system integrators or external system integrations were disclosed, the deployment was positioned as an AI-enabled layer for user reaction analysis within existing UX workflows. Governance and rollout concentrated on embedding automated insight reports into product decision workflows and iterative UX evaluation. The engagement delivered faster, more automated analysis of user reactions compared with manual reviews, and aimed to improve digital product experiences through more timely, signal-driven user research outputs. |
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