List of Omninet Omnitracker Customers
Omninet Software
Dr.-Otto-Leich-Strasse 3,
Eckental, 90542,
Germany
Eckental, 90542,
Germany
49 (9126) 25 979-0
Professional Services
200
$30M
Since 2010, our global team of researchers has been studying Omninet Omnitracker customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Omninet Omnitracker for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Omninet Omnitracker for Incident Management include: Siemens, a Germany based Manufacturing organisation with 312000 employees and revenues of $84.55 billion, Morgan Stanley, a United States based Banking and Financial Services organisation with 80000 employees and revenues of $61.76 billion, EWE, a Germany based Utilities organisation with 9500 employees and revenues of $9.50 billion, HUK-COBURG Insurance Group, a Germany based Insurance organisation with 10000 employees and revenues of $3.50 billion, Nordex, a Germany based Manufacturing organisation with 10006 employees and revenues of $2.80 billion and many others.
Contact us if you need a completed and verified list of companies using Omninet Omnitracker, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Omninet Omnitracker customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BTC IT Services | Professional Services | 1600 | $230M | Germany | Omninet | Omninet Omnitracker | Incident Management | 2019 | n/a |
In 2019, BTC IT Services implemented Omninet Omnitracker for Incident Management. The deployment targeted the companys IT service operations to centralize incident intake, tracking, and resolution workflows across its enterprise service desk.
Omninet Omnitracker was configured to provide core Incident Management capabilities including ticketing, SLA management, automated routing and escalation, and a user facing service portal for incident submission and status tracking. Configurations emphasized incident lifecycle management, priority mapping, root cause documentation, and standardized incident categorization to support repeatable workflows. Reporting and audit trails were enabled to support operational visibility and compliance requirements.
Operational scope encompassed IT and service delivery teams within BTC IT Services, consolidating incident handling under a single process model and role based access controls. Governance changes included defined escalation paths, ownership assignments, and formalized incident closure and review processes to enforce accountability. The implementation positioned Omninet Omnitracker as the central ticketing and workflow engine for BTC IT Services Incident Management.
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Delaware | Professional Services | 4600 | $1.3B | Belgium | Omninet | Omninet Omnitracker | Incident Management | 2019 | n/a |
In 2019, Delaware deployed Omninet Omnitracker as its Incident Management solution. The Omninet Omnitracker implementation centralized incident logging, SLA management, workflow automation, and reporting to support IT service desk and support operations across the company. Delaware implemented Omninet Omnitracker for Incident Management to centralize ticket lifecycle control and operational visibility for IT and shared services.
Configuration emphasized modular incident lifecycle management, role based access control, automated escalation rules, and configurable dashboards to support operational oversight. The project aligned Omninet Omnitracker with existing service desk touchpoints and enterprise support workflows, and rollout governance established standardized incident lifecycle policies, ticket prioritization rules, and SLA enforcement across support teams. Implementation work focused on workflow orchestration, reporting configuration, and knowledge base enablement typical of Incident Management deployments.
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Duisburger Versorgungs- und Verkehrsgesellschaft mbH | Utilities | 4300 | $1.4B | Germany | Omninet | Omninet Omnitracker | Incident Management | 2019 | n/a |
In 2019, Duisburger Versorgungs- und Verkehrsgesellschaft mbH implemented Omninet Omnitracker to address Incident Management requirements. The deployment focused on incident intake, tracking, and resolution workflows for a German utilities operator.
Omninet Omnitracker was configured to provide core incident management modules including ticketing, SLA enforcement, automated escalation, and workflow orchestration, reflecting typical Incident Management capabilities. Configuration centered on role-based assignment, priority matrices, and event-driven routing to standardize triage and resolution processes.
Operational coverage aligned the application with IT service management, operations control, and customer support functions, enabling a single incident record to drive cross-functional response. Governance was implemented through defined incident lifecycles, escalation paths, and standardized reporting schemas to support operational oversight and auditability.
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EWE | Utilities | 9500 | $9.5B | Germany | Omninet | Omninet Omnitracker | Incident Management | 2018 | n/a |
In 2018 EWE deployed Omninet Omnitracker as its Incident Management platform. The implementation was embedded in the SAP Basis environment and operated by a central support cell of five staff who act as primary contact persons for customers and internal stakeholders.
Configuration focused on ticket processing for incidents and problems, SLA monitoring and automated routing to the SAP Basis team. Omninet Omnitracker was configured to support ITIL aligned incident and problem management workflows, escalation handling and lifecycle tracking, while enabling project support activities such as new launches, updates and upgrades, system and client copies, and tuning measures.
Integrations were implemented to link Omninet Omnitracker with SAP Basis operational processes and with other customer systems mentioned by EWE, including Gira, to ensure ticket context and traceability for system copies and troubleshooting operations. Operational scope emphasized customer support and SAP administration, with the Omnitracker instance used to control incoming inquiries in a process oriented manner and to coordinate project related change tasks.
Governance emphasized SLA adherence and ITIL process controls, with responsibility assigned to the five person contact team and mechanisms for knowledge exchange and escalation. The program included role based ticket ownership and formalized change control for updates and tuning, and provided pathways for staff to undertake SAP administration training to support independent operation of the system.
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HUK-COBURG Insurance Group | Insurance | 10000 | $3.5B | Germany | Omninet | Omninet Omnitracker | Incident Management | 2019 | n/a |
In 2019, HUK-COBURG Insurance Group implemented Omninet Omnitracker for Incident Management. The deployment addressed incident intake and resolution within the insurer's operational IT and business service functions, positioning Omninet Omnitracker as a centralized incident handling platform.
Omninet Omnitracker was configured to support core Incident Management modules including structured ticketing, incident lifecycle orchestration, SLA definition and tracking, automated notifications, escalation workflows, and operational dashboards. Configuration efforts emphasized workflow automation and role based access controls to align incident processes with insurance claims handling, policy administration support, and internal IT service operations.
The implementation organized incident management processes to align with ITSM and service desk workflows, standardizing logging, classification, prioritization, and escalation across impacted business functions. Process definitions and templated workflows were used to create consistent incident records and to accelerate mean time to acknowledge through defined handoffs.
Governance established process owners, incident management policies, and change control for workflow updates, using Omninet Omnitracker to enforce approvals and SLA adherence. The rollout included role based training for service desk teams and business stakeholders, plus operational reporting to sustain continuous incident handling and oversight.
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Banking and Financial Services | 80000 | $61.8B | United States | Omninet | Omninet Omnitracker | Incident Management | 2019 | n/a |
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Manufacturing | 10006 | $2.8B | Germany | Omninet | Omninet Omnitracker | Incident Management | 2019 | n/a |
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Retail | 1500 | $575M | Germany | Omninet | Omninet Omnitracker | Incident Management | 2019 | n/a |
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Manufacturing | 312000 | $84.5B | Germany | Omninet | Omninet Omnitracker | Incident Management | 2019 | n/a |
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Professional Services | 350 | $60M | Germany | Omninet | Omninet Omnitracker | Incident Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating Omninet Omnitracker
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Omninet Omnitracker. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Omninet Omnitracker for Incident Management include:
- Lyngsoe Systems, a Denmark based Professional Services organization with 140 Employees
- Van Adrighem Group, a Netherlands based Distribution company with 35 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Omninet Omnitracker Coverage
Omninet Omnitracker is a Incident Management solution from Omninet.
Companies worldwide use Omninet Omnitracker, from small firms to large enterprises across 21+ industries.
Organizations such as Siemens, Morgan Stanley, EWE, HUK-COBURG Insurance Group and Nordex are recorded users of
Omninet Omnitracker for Incident Management.
Companies using Omninet Omnitracker are most concentrated in Manufacturing, Banking and Financial Services and Utilities, with adoption spanning over 21 industries.
Companies using Omninet Omnitracker are most concentrated in Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Omninet Omnitracker across Americas, EMEA, and APAC.
Companies using Omninet Omnitracker range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 18.18%, large organizations with 1,001-10,000 employees - 54.55%, and global enterprises with 10,000+ employees - 27.27%.
Customers of Omninet Omnitracker include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Omninet Omnitracker customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.