List of OnShift Employee Scheduling Customers
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United States
Since 2010, our global team of researchers has been studying OnShift Employee Scheduling customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OnShift Employee Scheduling for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OnShift Employee Scheduling for Workforce Scheduling include: Discovery Senior Living, a United States based Leisure and Hospitality organisation with 17000 employees and revenues of $2.00 billion, The Medical Team, a United States based Healthcare organisation with 5000 employees and revenues of $804.0 million, Embassy Healthcare, a United States based Healthcare organisation with 2500 employees and revenues of $550.0 million, The Arbor Company, a United States based Healthcare organisation with 3000 employees and revenues of $500.0 million, Ciena Healthcare, a United States based Healthcare organisation with 1400 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using OnShift Employee Scheduling, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ciena Healthcare | Healthcare | 1400 | $500M | United States | OnShift | OnShift Employee Scheduling | Workforce Scheduling | 2024 | n/a |
In 2024 Ciena Healthcare implemented OnShift Employee Scheduling, deploying OnShift Schedule and OnShift Engage as its Workforce Scheduling solution across a national network of more than 80 skilled nursing, rehabilitation, sub-acute and assisted living facilities. The deployment was targeted at operational scheduling and employee engagement, aligning scheduling workflows with payroll visibility and frontline staffing needs across Ciena Healthcare’s communities.
The implementation leveraged OnShift Schedule Workforce Management Software modules for electronic scheduling, auto-approval rules and reporting, together with OnShift Engage Employee Engagement Software for surveys and messaging. Ciena used OnShift’s mobile app to enable employees to view schedules, request PTO, pick up shifts and submit shift requests, and relied on OnShift University on-demand training plus the vendor customer success program for rapid scheduler onboarding and ongoing support.
Operationally the solution centralized workforce data so leaders could view schedules by shift, unit, community or across the organization, improving transparency between schedulers, supervisors and the payroll function. Automation features included auto-approval of shift requests when employees were not at risk of overtime and scheduling templates designed to limit overtime exposure, while reporting tools provided ongoing visibility of overtime trends and agency usage.
Governance and process changes focused on rule-based scheduling and communications workflows, with communities establishing auto-approval rules, standard templates and frequent use of anonymous employee surveys to capture sentiment. Rollout emphasized a combination of on-demand training, regular customer success calls and direct support access to reduce administrative burden and accelerate adoption among schedulers and frontline staff.
Results reported by Ciena Healthcare included saving more than 28,000 hours of schedule management time and $427,000 in annual administrative cost savings, a 73% reduction in agency hours companywide, a 32% decrease in monthly overtime percentage at the Laurels of Middletown, a 15% increase in employee shift requests on average, 31,000 plus auto-approved shift requests in a year and 162,000 employee surveys sent via OnShift Engage, enabling capacity gains such as opening a new 30-bed skilled nursing wing at the Laurels of Kettering.
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Discovery Senior Living | Leisure and Hospitality | 17000 | $2.0B | United States | OnShift | OnShift Employee Scheduling | Workforce Scheduling | 2020 | n/a |
In 2020, Discovery Senior Living implemented OnShift Employee Scheduling as its Workforce Scheduling solution. The deployment concentrated on site-level concierge scheduling, with the Executive Director assigned to update and post Concierge work schedules using OnShift Employee Scheduling. Configuration emphasized role-based shift templates, schedule publishing workflows, and standard frontline scheduling capabilities such as shift creation, posting, availability management, and time-off handling to support concierge and guest services staff.
Operational governance centralized schedule ownership at the community level, formalizing a process where Executive Directors maintain published rosters and manage day-to-day shift adjustments. The implementation targeted Concierge and front-desk business functions, aligning roster management with shift handover practices and hourly staff visibility requirements. The narrative reflects a focused Workforce Scheduling implementation that applied OnShift Employee Scheduling to standard workforce scheduling workflows for frontline operations.
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Embassy Healthcare | Healthcare | 2500 | $550M | United States | OnShift | OnShift Employee Scheduling | Workforce Scheduling | 2020 | n/a |
In 2020, Embassy Healthcare implemented OnShift Employee Scheduling as its Workforce Scheduling application to standardize shift management for its approximately 2,500 US-based employees. The deployment established a centralized scheduling system to manage set schedules, shift assignments, and employee access to published rosters for clinical and support functions across the organization.
OnShift Employee Scheduling was configured to provide mobile employee self-service through the OnShift app, enabling schedule viewing and updates on phones, and to operate with OnShift Wallet for employee pay advance functionality as part of the scheduling environment. Configuration work emphasized schedule publishing, time-off requests and approvals, and manager-driven shift assignment workflows consistent with Workforce Scheduling practices.
Operational coverage extended across Embassy Healthcare operations in the United States, focusing on frontline care staff and site-level managers who use the system for day-to-day staffing orchestration. The implementation centered on application-level capabilities rather than on bespoke integrations, with the OnShift Employee Scheduling environment hosting both scheduling and pay advance features within the platform.
Governance for the rollout included implementing centralized scheduling policies and manager approval processes to control shift swaps and time-off, along with configuring mobile access controls and user roles for supervisors and frontline staff. The narrative reflects a structured adoption of OnShift Employee Scheduling to bring mobile scheduling, shift governance, and pay advance capability into a single Workforce Scheduling platform for Embassy Healthcare.
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Healthcare | 3000 | $500M | United States | OnShift | OnShift Employee Scheduling | Workforce Scheduling | 2016 | n/a |
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Healthcare | 5000 | $804M | United States | OnShift | OnShift Employee Scheduling | Workforce Scheduling | 2021 | n/a |
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