List of OpenText ECM Customers
OpenText
275 Frank Tompa Drive,
Waterloo, N2L 0A1, ON,
Canada
Waterloo, N2L 0A1, ON,
Canada
1 519-888-7111
Professional Services
21400
$5.2B
Since 2010, our global team of researchers has been studying OpenText ECM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText ECM for Enterprise Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText ECM for Enterprise Content Management include: Munich Re, a Germany based Insurance organisation with 43306 employees and revenues of $67.13 billion, British American Tobacco, a United Kingdom based Manufacturing organisation with 48989 employees and revenues of $34.80 billion, Coles, a Australia based Retail organisation with 120000 employees and revenues of $26.05 billion, a.s.r., a Netherlands based Insurance organisation with 4294 employees and revenues of $23.90 billion, Ulta Beauty, a United States based Retail organisation with 20000 employees and revenues of $11.21 billion and many others.
Contact us if you need a completed and verified list of companies using OpenText ECM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText ECM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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a.s.r. | Insurance | 4294 | $23.9B | Netherlands | OpenText | OpenText ECM | Enterprise Content Management | 2017 | n/a |
In 2017, a.s.r. implemented OpenText ECM as its enterprise content management platform. The deployment positioned OpenText ECM in the Enterprise Content Management category to centralize document storage, records management and content lifecycle controls across the insurer.
The implementation was organized and governed by an IT team of 14 professionals who provided direction, architecture, development, management, coordination, security and training. OpenText ECM was configured with core content management and records capabilities and was used to support policy administration, claims and finance document workflows. Integrations were established with SAP S/4HANA and SAP BI for transactional document flows and reporting, linked to ESRI ArcGis for spatially referenced content, and connected to Microsoft Dynamics and various industry specific applications to unify customer and policy documents.
Operational governance for OpenText ECM was executed through IT structures that covered HR, budgets, project management, technical management and senior supplier oversight. Security controls and training were emphasized to support organizational certification requirements including ISAE 3402. The implementation was positioned as a central content layer within a.s.r.'s broader IT landscape, including SAP S/4HANA, SAP BI, OpenText xECM, ESRI ArcGis and Microsoft Dynamics.
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British American Tobacco | Manufacturing | 48989 | $34.8B | United Kingdom | OpenText | OpenText ECM | Enterprise Content Management | 2017 | n/a |
In 2017 British American Tobacco deployed OpenText ECM as part of Programme Aurora to centralize HR file management, using OpenText Extended ECM for SAP SuccessFactors to establish a single source of truth for employee records within an Enterprise Content Management strategy. The deployment was provisioned in the OpenText Cloud, principally in the European data zone, and aligned to BAT's cloud first strategy and its single global instance of SAP SuccessFactors.
The implementation configured core content services for employee files, letters, contracts and HR correspondence, plus records management and workflow automation capabilities. OpenText Extended ECM for SAP SuccessFactors was embedded into the SuccessFactors user interface so business partners and HR teams could access relevant employee file content directly, and the OpenText ECM instance supported automation of key HR communications and enhanced privacy and security controls.
Architecturally the solution was integrated with BAT's single, global SuccessFactors tenant and hosted within the OpenText Cloud European zone, providing a content repository and metadata model that maintains continuity as employees relocate between countries. The environment consolidated document management, versioning, and secure access controls under the OpenText ECM platform, enabling consistent content lifecycle management aligned to HR process flows.
Operational rollout targeted BAT's revamped HR operating model centered on shared service centers at strategic locations globally, with the system initially managing more than 20,000 employee records and a planned expansion to cover over 50,000 HR files across the organization. Governance changes emphasized standardized HR processes and centralized content governance, enabling HR and business partners to deliver consistent service levels and faster access to personnel records.
Reported outcomes included cost reduction and improved HR document management efficiency, faster production of HR reports and analytics, and improved automation and privacy controls for employee communications. The OpenText ECM deployment directly supported BAT's objective to unify employee information management within an Enterprise Content Management framework.
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CBH Group | Consumer Packaged Goods | 3100 | $4.0B | Australia | OpenText | OpenText ECM | Enterprise Content Management | 2013 | n/a |
In 2013, CBH Group implemented OpenText ECM to address a fragmented purchase to pay process and improve invoice handling across the co-operative. Prior to the implementation invoices were processed manually by a team of seven with limited visibility, which created vendor query handling and payment timing problems. The deployment targeted Shared Services, procurement and accounts payable business functions across CBH Group in Australia.
The implementation used OpenText ECM Suite for SAP Solutions to provide document capture, automated invoice processing, workflow routing and reporting capabilities. OpenText ECM was configured to centralize invoice images, vendor documents and audit trails, enabling structured document management and records control consistent with Enterprise Content Management. Workflow orchestration and configurable exception handling were applied to formalize approval chains and reduce manual queue management.
The OpenText ECM deployment integrated with CBH's SAP environment to link invoices to SAP financial transactions and purchase records, enabling end to end visibility across the P2P lifecycle. Integration work focused on document exchange, metadata synchronization and status updates between OpenText ECM and SAP, improving transaction traceability and evidence for audit and vendor inquiries.
Governance changes included formalized process ownership within Shared Services, new accountability for invoice lifecycle stages and the introduction of reporting dashboards to support vendor queries. The program produced documented purchase to pay process insights and cost savings, and CBH planned to pass operational efficiency gains back to growers by way of reduced storage and handling costs.
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Coles | Retail | 120000 | $26.1B | Australia | OpenText | OpenText ECM | Enterprise Content Management | 2024 | n/a |
In 2024, Coles implemented OpenText ECM to digitize and centralize HR document workflows across the group. The OpenText ECM deployment is categorized as Enterprise Content Management and focused on removing paper based contract processes that slowed onboarding for thousands of seasonal and permanent hires.
Coles configured OpenText Content Management for SAP SuccessFactors to provision dynamic, business rule driven contract templates and automate document lifecycle tasks. The solution generates employment contracts from SAP SuccessFactors data, populates templates per business unit, issues documents via DocuSign for e signature, and archives completed contracts into secured folders with role based access controls.
The architecture integrates directly with SAP SuccessFactors for event based orchestration and permission propagation, uses DocuSign for signature capture, and is being migrated to Google Cloud Platform with support from OpenText Professional Services and OpenText Managed Services to improve availability and disaster recovery. Operational scope covers HR and People and Technology processes across Coles Group business units including Coles Supermarkets, Coles Online, and Coles Liquor, supporting onboarding at scale for stores and corporate sites nationwide.
Governance and workflow restructuring included standardizing templates, implementing business rules to automate document generation, and enabling a full audit trail to meet regulatory obligations such as automated letters tied to the 12 month casual to permanent assessment. Coles and OpenText run regular performance reviews to tune processes and preserve compliance reporting.
As a result Coles now operates a paperless onboarding process using OpenText ECM and OpenText Content Management for SAP SuccessFactors, accelerating onboarding and improving transparency in the candidate journey. OpenText Managed Services helps ensure the solution does not add pressure to Coles IT while the Google Cloud Platform deployment supports improved service availability and disaster recovery.
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Denbury Resources | Oil, Gas and Chemicals | 716 | $196M | United States | OpenText | OpenText ECM | Enterprise Content Management | 2022 | n/a |
In 2022, Denbury Resources implemented OpenText ECM as its Enterprise Content Management platform to centralize records governance across multiple business functions. The deployment was led by an Enterprise Records Management lead working alongside Denbury’s SAP ERP environment, with a programmatic focus on capturing standardized record attributes, preparing content for migration, and establishing a repeatable records intake process.
OpenText ECM configuration emphasized enterprise records management capabilities, including metadata capture, records classification and retention workflows, and report generation. Denbury configured OpenText ECM to produce operational reports used by supply chain management and asset management processes, and to surface contract renewal and expiration data for Contracts and Procurement teams.
Integrations were explicitly scoped to operate with Denbury’s SAP ERP system and with third party systems referenced in operational processes, using OpenText ECM as the central repository for contract and vendor documentation. Operational coverage included Legal, IS and Technology, Project Management and Construction, Production Operations, CO2 Supply and Pipeline Operations, Workover and Drilling, CCUS, Accounting and Tax, as well as SCM, EAM and Contracts teams.
Governance and process changes accompanied the technical implementation, with the ERM Lead partnering with department owners to define required record attributes, deliver stakeholder training, and oversee record preparation prior to migration into OpenText ECM. Denbury established processes and procedures to align records governance across the organization, and stakeholders were trained to monitor and maintain records in accordance with Denbury policies and Contracts and ERM procedures.
Operational usage of OpenText ECM included running document and contract analytics to support vendor utilization and spend analysis, assisting Contracts with vendor onboarding in SAP and ISN, and routing contracts for electronic signature via DocuSign for contract execution workflows. The OpenText ECM implementation positioned Denbury Resources to centralize contract and records management within its Enterprise Content Management environment and to provide actionable document reporting to SCM, EAM and Contracts teams.
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Utilities | 919 | $351M | Thailand | OpenText | OpenText ECM | Enterprise Content Management | 2019 | n/a |
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Consumer Packaged Goods | 2500 | $281M | India | OpenText | OpenText ECM | Enterprise Content Management | 2021 | n/a |
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Life Sciences | 24006 | $2.5B | India | OpenText | OpenText ECM | Enterprise Content Management | 2022 | n/a |
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Insurance | 1382 | $6.7B | Netherlands | OpenText | OpenText ECM | Enterprise Content Management | 2019 | n/a |
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Insurance | 43306 | $67.1B | Germany | OpenText | OpenText ECM | Enterprise Content Management | 2020 | n/a |
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Showing 1 to 10 of 17 entries
Buyer Intent: Companies Evaluating OpenText ECM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OpenText ECM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating OpenText ECM for Enterprise Content Management include:
- Lebenshilfe Westerwald Germany, a Germany based Non Profit organization with 120 Employees
- Merck Group, a Germany based Life Sciences company with 62557 Employees
- Keeley Construction Group, a United States based Construction and Real Estate organization with 1500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Lebenshilfe Westerwald Germany | Non Profit | 120 | $6M | Germany | 2026-01-13 |
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Merck Group | Life Sciences | 62557 | $24.9B | Germany | 2025-12-09 |
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Keeley Construction Group | Construction and Real Estate | 1500 | $350M | United States | 2025-08-20 |
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Banking and Financial Services | 17000 | $3.6B | India | 2025-01-13 |
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Government | 308814 | $441.3B | United States | 2024-05-30 |
FAQ - APPS RUN THE WORLD OpenText ECM Coverage
OpenText ECM is a Enterprise Content Management solution from OpenText.
Companies worldwide use OpenText ECM, from small firms to large enterprises across 21+ industries.
Organizations such as Munich Re, British American Tobacco, Coles, a.s.r. and Ulta Beauty are recorded users of
OpenText ECM for Enterprise Content Management.
Companies using OpenText ECM are most concentrated in Insurance, Manufacturing and Retail, with adoption spanning over 21 industries.
Companies using OpenText ECM are most concentrated in Germany, United Kingdom and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OpenText ECM across Americas, EMEA, and APAC.
Companies using OpenText ECM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 11.76%, large organizations with 1,001-10,000 employees - 52.94%, and global enterprises with 10,000+ employees - 35.29%.
Customers of OpenText ECM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OpenText ECM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Enterprise Content Management.