List of OpenText StreamServe Customers
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Since 2010, our global team of researchers has been studying OpenText StreamServe customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText StreamServe for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText StreamServe for Customer Experience include: EWE, a Germany based Utilities organisation with 9500 employees and revenues of $9.50 billion, KPN, a Netherlands based Communications organisation with 6887 employees and revenues of $6.42 billion, Ornua, a Ireland based Manufacturing organisation with 2900 employees and revenues of $3.98 billion, The Netherlands Chamber of Commerce KVK, a Netherlands based Government organisation with 500 employees and revenues of $2.00 billion, MSIG Insurance Singapore, a Singapore based Insurance organisation with 400 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText StreamServe, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The OpenText StreamServe customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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EWE | Utilities | 9500 | $9.5B | Germany | OpenText | OpenText StreamServe | Customer Experience | 2015 | n/a |
In 2015 EWE implemented OpenText StreamServe as part of its Customer Experience program for business customers. The initiative focused on contract development and contract management for special customer contracts in electricity and natural gas, and on the conception and introduction of a document management system targeted at business customers.
The OpenText StreamServe implementation delivered document generation and output management capabilities, template driven correspondence, and orchestration of contract workflows to support sales and billing processes. Configuration work emphasized business customer templates, automated document assembly for multi party contracts, and campaign management capabilities to support targeted communications for business customers.
Integrations included a connection to SAP CRM, with the project explicitly addressing synchronization of contract triggers and campaign data and further development of SAP CRM to accommodate the new document flows. Operational scope covered sales regions and business customer functions, extending to sales, billing, and legal review workflows, and the program ran alongside new conception work for the business customer website and apps.
Governance and process restructuring produced recommendations for action across sales regions, clarified sales and billing processes, and addressed legal issues tied to special contracts. The combined program of OpenText StreamServe, SAP CRM enhancements, and customer facing web and app projects centralized document lifecycle and campaign management for EWE business customers.
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KPN | Communications | 6887 | $6.4B | Netherlands | OpenText | OpenText StreamServe | Customer Experience | 2018 | n/a |
In 2018, KPN implemented OpenText StreamServe in the Customer Experience category to centralize management of customer communications templates and business rules. The deployment included OpenText StreamServe Composition Center as the core composition and template management capability supporting document generation and template orchestration across customer communications and IT functions.
OpenText StreamServe Composition Center was configured to give business users direct control over content composition and the application of business rules, reducing dependence on code developers for template changes. Configuration emphasized template composition and business rule authoring workflows alongside content governance to enable business level management of customer facing documents.
Operational scope focused on customer communications and IT collaboration, shifting template maintenance responsibilities to business teams and embedding rule driven content control into communications processes. IT costs associated with the development and management of customer communications was reduced by as much as 60 percent.
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MSIG Insurance Singapore | Insurance | 400 | $100M | Singapore | OpenText | OpenText StreamServe | Customer Experience | 2017 | n/a |
In 2017, MSIG Insurance Singapore implemented OpenText StreamServe to support Customer Experience across its insurance operations. The deployment focused on generating policy related statements and customer communications for SAP insurance specific solutions including Quotation, Policy Lifecycle, Billing and Payments, Claim Lifecycle and Reinsurance Lifecycle using OpenText StreamServe.
Configuration work centered on document composition and output management within OpenText StreamServe, while parallel development targeted content server workflow and record management in OpenText Content Server. The program included troubleshooting of content server and archive server issues and automation of statement production to align with insurance document lifecycle requirements.
The implementation integrated user identity and role consolidation from SAP UAM into OpenText Directory Services followed by integration with OpenText Content Server, creating a unified identity to content access path. Operational coverage extended across underwriting, policy administration, billing, claims, and reinsurance business functions, tying OpenText StreamServe output to SAP driven lifecycle events.
Governance changes emphasized role based access control and consolidated user onboarding from SAP UAM into OpenText Directory Services, coupled with content governance through record management workflows in OpenText Content Server. Ongoing operational responsibilities included content server workflow maintenance and archive server troubleshooting to sustain statement production and records retention workflows.
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Manufacturing | 2900 | $4.0B | Ireland | OpenText | OpenText StreamServe | Customer Experience | 2010 | n/a |
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Government | 500 | $2.0B | Netherlands | OpenText | OpenText StreamServe | Customer Experience | 2019 | n/a |
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Buyer Intent: Companies Evaluating OpenText StreamServe
- Sociedad General De Aguas De Barcelona, a Spain based Utilities organization with 63 Employees
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