List of Oracle Intelligent Advisor Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle Intelligent Advisor customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Intelligent Advisor for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Intelligent Advisor for Customer Experience include: Aon Ireland, a Ireland based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Ministry of Education (New Zealand), a New Zealand based Government organisation with 7300 employees and revenues of $12.40 billion, Revenue and Customs (HMRC), a United Kingdom based Government organisation with 65852 employees and revenues of $11.27 billion, Washington Metropolitan Area Transit Authority, a United States based Government organisation with 10000 employees and revenues of $2.50 billion, University of Western Australia Australia, a Australia based Education organisation with 6618 employees and revenues of $1.15 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Intelligent Advisor, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | Oracle | Oracle Intelligent Advisor | Customer Experience | 2018 | n/a |
In 2018, Aon Ireland deployed Oracle Intelligent Advisor as part of a broader Customer Experience consolidation under the CRM United program. Oracle Intelligent Advisor was implemented to automate client discovery forms for the sales organization and to provide decision automation and rules-driven guidance within the companys customer engagement workflows.
The implementation configured Oracle Intelligent Advisor alongside Oracle CX Sales and Oracle CX Service, with integrations to Oracle Eloqua for lead generation and personalized B2B marketing. Data and reporting were centralized into Oracle Autonomous Data Warehouse and Oracle Autonomous Database, running on Oracle Cloud Infrastructure, and instrumented with Oracle Analytics to produce dashboards for several thousand sales colleagues and approximately 500 power users.
Governance was centralized under a single core application team to manage configuration, rule authoring, and rollout across regions and solution lines, simplifying front-line workflows in sales, marketing, and service. By automating client discovery and consolidating Customer Experience applications, Aon Ireland centralized app expertise and reporting, improved visibility into client-facing activities across departments, and shortened response times for complex sales queries through the combined Oracle Intelligent Advisor and Oracle analytics stack.
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Central Coast Council | Government | 2487 | $484M | Australia | Oracle | Oracle Intelligent Advisor | Customer Experience | 2019 | n/a |
In 2019 Central Coast Council implemented Oracle Intelligent Advisor within its Customer Experience program to strengthen Customer Service Management workflows. The deployment targeted the council's customer service function and focused on delivering interactive decisioning and policy automation capabilities through Oracle Intelligent Advisor.
The implementation included Oracle Intelligent Advisor design and development, leveraging Oracle Policy Automation artifacts for rule authoring and guided interview configuration. Functional modules implemented included rules engine configuration, interview scripting for customer-facing guidance, and templates for decision output and correspondence.
Integrations were explicitly built with Oracle Service Cloud to connect decisioning outputs to case management and agent workflows, and the work included a customer portal re-design and development to surface self-service guided interviews. Operational scope centered on customer service operations, enabling both online self-service paths and agent-assisted channels.
Governance and rollout emphasized business process mapping, solutions architecture, solutions design, and training and change management activities to embed Oracle Intelligent Advisor into routine customer service procedures. Oracle Intelligent Advisor Training was delivered as part of the program to equip staff with rules maintenance and interview configuration skills.
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City of Albuquerque | Government | 6064 | $990M | United States | Oracle | Oracle Intelligent Advisor | Customer Experience | 2021 | n/a |
In 2021, the City of Albuquerque implemented Oracle Intelligent Advisor as part of a broader Oracle Service deployment to modernize its 311 community call center under the Customer Experience category. The implementation established omnichannel connectivity across phone, web, mobile, and automated voice assistants so residents can request services and information such as graffiti cleanup, pothole repair, or missed trash pickup. The contact center supports more than 50 agents handling nearly two million phone calls annually and a department website receiving about fourteen million hits per year, making the deployment central to citizen engagement operations.
Oracle Intelligent Advisor was configured to power online request forms and automated decisioning that route basic service requests without human intervention. Oracle Service provides the call center foundation, maintaining interaction history and context so that if an inquiry is escalated it carries forward to specialized staff without repeated restatement. The city later invested in Oracle Knowledge Advanced to surface internal and external information across channels and in Oracle Digital Assistant to add multilingual conversational interfaces and automated chat service.
The implementation integrated Oracle Service with the citys work order management system and with city line of business applications to create an operational hub that connects front and back office systems and that can surface state and federal information sources. Albuquerque and Oracle co developed the voice capability so residents can use a voice assistant to request services such as a trash pickup, this being the first time a city used Oracle Service to enable transactional voice requests. Automation extended 311 availability to twenty four seven through digital channels and voice, broadening operational coverage beyond traditional business hours.
Governance changes emphasized persistent interaction records and cross department routing to reduce transfers and to preserve context across handoffs, and the deployment aligned contact center workflows with departmental service and work order lifecycles. City leadership cited Oracle as a trusted partner based on prior extensive Oracle use across municipal systems, and the voice enabled 311 solution earned recognition including a Smart Cities North America Award from IDC and repeated top ten rankings from the Center for Digital Government in the cities over five hundred thousand category.
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Ministry of Education (New Zealand) | Government | 7300 | $12.4B | New Zealand | Oracle | Oracle Intelligent Advisor | Customer Experience | 2017 | n/a |
In 2017, the Ministry of Education (New Zealand) implemented Oracle Intelligent Advisor as part of its Customer Experience tooling for school-facing services. Oracle Intelligent Advisor was applied to deliver decision automation and interactive interview flows inside a web-based school platform used by the ministry.
The implementation focused on core decisioning capabilities, including business rules authoring, interview scripting, and deployment of decision services to drive case handling and eligibility logic. Oracle Intelligent Advisor configuration emphasized repeatable rule packages and environment-specific interview assets to support iterative releases and agile functional testing cycles.
Operational integration included JSON-based payload exchanges with the school platform, PostgreSQL query support for JSON-oriented data stores using Azure Data Studio, and API-level JSON integration testing executed through Postman. The program also exercised mini-data warehouse validation across file sources by testing Azure Data Factory pipelines alongside Oracle Intelligent Advisor decision outputs, reflecting an architecture that spans application-tier decision services and data pipeline validation.
Governance and delivery practices were organized around agile functional testing and structured integration test plans, with testing roles responsible for JSON integration testing and data pipeline verification. Change control centered on rules lifecycle management and scripted interview versioning to limit disruption to school-facing workflows while enabling ongoing configuration updates.
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Ministry of Health (NZ) | Government | 751 | $140M | New Zealand | Oracle | Oracle Intelligent Advisor | Customer Experience | 2020 | n/a |
In 2020, Ministry of Health (NZ) implemented Oracle Intelligent Advisor in the Customer Experience category to support online forms and payment systems for citizen-facing services. The deployment focused on embedding Oracle Intelligent Advisor decision services alongside existing customer service workflows, providing guided interviews and rules-based eligibility and payment logic. Oracle Intelligent Advisor was configured to drive form logic, validation and automated decision outputs for transactions initiated through the Ministry's online channels.
The implementation included Oracle Intelligent Advisor design and development activities, business process mapping, and solutions architecture work to translate policy into executable decision rules. Configuration work covered interview design, rule authoring, and orchestration of decision services, aligned with Customer Experience functional workflows such as user guidance, form submission validation and automated response generation. Oracle Service Cloud design, development and configuration supported case creation and customer service handoffs, reflecting integrated Customer Experience processes.
Integration scope explicitly included Oracle Service Cloud and the Ministry's payment processing systems, enabling decision results from Oracle Intelligent Advisor to trigger case records, payment transactions and downstream service workflows. Operational coverage targeted citizen-facing digital services and the Ministry's customer service channels, with deployment aimed at unifying front-end intake with back-office case handling. Governance and rollout incorporated training and change management, along with OPA and Oracle Service Cloud configuration tasks, leveraging consultant-led policy automation design and staff enablement to operationalize the new decisioning layer.
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Government | 900 | $150M | United States | Oracle | Oracle Intelligent Advisor | Customer Experience | 2018 | n/a |
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Government | 65852 | $11.3B | United Kingdom | Oracle | Oracle Intelligent Advisor | Customer Experience | 2024 | n/a |
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Education | 6618 | $1.2B | Australia | Oracle | Oracle Intelligent Advisor | Customer Experience | 2019 | n/a |
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Government | 10000 | $2.5B | United States | Oracle | Oracle Intelligent Advisor | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating Oracle Intelligent Advisor
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Intelligent Advisor. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Intelligent Advisor for Customer Experience include:
- Symphony Risk Solutions, a United States based Insurance organization with 112 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Intelligent Advisor Coverage
Oracle Intelligent Advisor is a Customer Experience solution from Oracle.
Companies worldwide use Oracle Intelligent Advisor, from small firms to large enterprises across 21+ industries.
Organizations such as Aon Ireland, Ministry of Education (New Zealand), Revenue and Customs (HMRC), Washington Metropolitan Area Transit Authority and University of Western Australia Australia are recorded users of
Oracle Intelligent Advisor for Customer Experience.
Companies using Oracle Intelligent Advisor are most concentrated in Professional Services, Government and Education, with adoption spanning over 21 industries.
Companies using Oracle Intelligent Advisor are most concentrated in Ireland, New Zealand and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Intelligent Advisor across Americas, EMEA, and APAC.
Companies using Oracle Intelligent Advisor range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 22.22%, large organizations with 1,001-10,000 employees - 55.56%, and global enterprises with 10,000+ employees - 22.22%.
Customers of Oracle Intelligent Advisor include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Intelligent Advisor customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.