List of Oracle Intelligent Advisor Customers

Oracle

2300 Oracle Way,
Austin, 78741, TX,
United States

https://www.oracle.com/

1 737-867-1000

Professional Services

162000

$57.4B

Since 2010, our global team of researchers has been studying Oracle Intelligent Advisor customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Oracle Intelligent Advisor for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Oracle Intelligent Advisor for Customer Experience include: Aon Ireland, a Ireland based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Ministry of Education (New Zealand), a New Zealand based Government organisation with 7300 employees and revenues of $12.40 billion, Revenue and Customs (HMRC), a United Kingdom based Government organisation with 65852 employees and revenues of $11.27 billion, Washington Metropolitan Area Transit Authority, a United States based Government organisation with 10000 employees and revenues of $2.50 billion, University of Western Australia Australia, a Australia based Education organisation with 6618 employees and revenues of $1.15 billion and many others.

Contact us if you need a completed and verified list of companies using Oracle Intelligent Advisor, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Oracle Intelligent Advisor customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Aon Ireland	Professional Services	60000	$15.7B	Ireland	Oracle	Oracle Intelligent Advisor	Customer Experience	2018	n/a	In 2018, Aon Ireland deployed Oracle Intelligent Advisor as part of a broader Customer Experience consolidation under the CRM United program. Oracle Intelligent Advisor was implemented to automate client discovery forms for the sales organization and to provide decision automation and rules-driven guidance within the companys customer engagement workflows. The implementation configured Oracle Intelligent Advisor alongside Oracle CX Sales and Oracle CX Service, with integrations to Oracle Eloqua for lead generation and personalized B2B marketing. Data and reporting were centralized into Oracle Autonomous Data Warehouse and Oracle Autonomous Database, running on Oracle Cloud Infrastructure, and instrumented with Oracle Analytics to produce dashboards for several thousand sales colleagues and approximately 500 power users. Governance was centralized under a single core application team to manage configuration, rule authoring, and rollout across regions and solution lines, simplifying front-line workflows in sales, marketing, and service. By automating client discovery and consolidating Customer Experience applications, Aon Ireland centralized app expertise and reporting, improved visibility into client-facing activities across departments, and shortened response times for complex sales queries through the combined Oracle Intelligent Advisor and Oracle analytics stack.
Central Coast Council	Government	2487	$484M	Australia	Oracle	Oracle Intelligent Advisor	Customer Experience	2019	n/a	In 2019 Central Coast Council implemented Oracle Intelligent Advisor within its Customer Experience program to strengthen Customer Service Management workflows. The deployment targeted the council's customer service function and focused on delivering interactive decisioning and policy automation capabilities through Oracle Intelligent Advisor. The implementation included Oracle Intelligent Advisor design and development, leveraging Oracle Policy Automation artifacts for rule authoring and guided interview configuration. Functional modules implemented included rules engine configuration, interview scripting for customer-facing guidance, and templates for decision output and correspondence. Integrations were explicitly built with Oracle Service Cloud to connect decisioning outputs to case management and agent workflows, and the work included a customer portal re-design and development to surface self-service guided interviews. Operational scope centered on customer service operations, enabling both online self-service paths and agent-assisted channels. Governance and rollout emphasized business process mapping, solutions architecture, solutions design, and training and change management activities to embed Oracle Intelligent Advisor into routine customer service procedures. Oracle Intelligent Advisor Training was delivered as part of the program to equip staff with rules maintenance and interview configuration skills.
City of Albuquerque	Government	6064	$990M	United States	Oracle	Oracle Intelligent Advisor	Customer Experience	2021	n/a	In 2021, the City of Albuquerque implemented Oracle Intelligent Advisor as part of a broader Oracle Service deployment to modernize its 311 community call center under the Customer Experience category. The implementation established omnichannel connectivity across phone, web, mobile, and automated voice assistants so residents can request services and information such as graffiti cleanup, pothole repair, or missed trash pickup. The contact center supports more than 50 agents handling nearly two million phone calls annually and a department website receiving about fourteen million hits per year, making the deployment central to citizen engagement operations. Oracle Intelligent Advisor was configured to power online request forms and automated decisioning that route basic service requests without human intervention. Oracle Service provides the call center foundation, maintaining interaction history and context so that if an inquiry is escalated it carries forward to specialized staff without repeated restatement. The city later invested in Oracle Knowledge Advanced to surface internal and external information across channels and in Oracle Digital Assistant to add multilingual conversational interfaces and automated chat service. The implementation integrated Oracle Service with the citys work order management system and with city line of business applications to create an operational hub that connects front and back office systems and that can surface state and federal information sources. Albuquerque and Oracle co developed the voice capability so residents can use a voice assistant to request services such as a trash pickup, this being the first time a city used Oracle Service to enable transactional voice requests. Automation extended 311 availability to twenty four seven through digital channels and voice, broadening operational coverage beyond traditional business hours. Governance changes emphasized persistent interaction records and cross department routing to reduce transfers and to preserve context across handoffs, and the deployment aligned contact center workflows with departmental service and work order lifecycles. City leadership cited Oracle as a trusted partner based on prior extensive Oracle use across municipal systems, and the voice enabled 311 solution earned recognition including a Smart Cities North America Award from IDC and repeated top ten rankings from the Center for Digital Government in the cities over five hundred thousand category.
	Government	7300	$12.4B	New Zealand	Oracle	Oracle Intelligent Advisor	Customer Experience	2017	n/a
	Government	751	$140M	New Zealand	Oracle	Oracle Intelligent Advisor	Customer Experience	2020	n/a
	Government	900	$150M	United States	Oracle	Oracle Intelligent Advisor	Customer Experience	2018	n/a
	Government	65852	$11.3B	United Kingdom	Oracle	Oracle Intelligent Advisor	Customer Experience	2024	n/a
	Education	6618	$1.2B	Australia	Oracle	Oracle Intelligent Advisor	Customer Experience	2019	n/a
	Government	10000	$2.5B	United States	Oracle	Oracle Intelligent Advisor	Customer Experience	2021	n/a

Showing 1 to 9 of 9 entries

Buyer Intent: Companies Evaluating Oracle Intelligent Advisor

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Intelligent Advisor. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Intelligent Advisor for Customer Experience include:

Symphony Risk Solutions, a United States based Insurance organization with 112 Employees

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