List of Oracle Siebel Universal Customer Master Customers
Austin, 78741, TX,
United States
Since 2010, our global team of researchers has been studying Oracle Siebel Universal Customer Master customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Siebel Universal Customer Master for Customer Data Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Siebel Universal Customer Master for Customer Data Platform include: Cummins, a United States based Manufacturing organisation with 69600 employees and revenues of $34.10 billion, OTE Group, a Greece based Communications organisation with 11000 employees and revenues of $3.80 billion, Interamerican, a Greece based Insurance organisation with 1300 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Siebel Universal Customer Master, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Siebel Universal Customer Master customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cummins | Manufacturing | 69600 | $34.1B | United States | Oracle | Oracle Siebel Universal Customer Master | Customer Data Platform | 2016 | n/a |
In 2016, Cummins implemented Oracle Siebel Universal Customer Master as part of a Core Data Management program to centralize customer records across Global Cummins Business Units, deploying the Oracle Siebel Universal Customer Master within a Customer Data Platform architecture. The program scope targeted a master data hub to produce a golden source of truth and a 360 degree view of enterprise customer data, and it used Siebel UCM alongside the Informatica MDM suite of tools to support master record stewardship and data consolidation.
The Oracle Siebel Universal Customer Master deployment included configuration of master data hub capabilities, data model harmonization for customer attributes, and embedded data quality and de duplication logic. The implementation worked with product managers to define and implement data cleansing and governance rules inside the enterprise data quality tooling, and the project delivered global de duplication logic to rationalize customer references.
Integration work connected the master data hub to more than 20 on premise and cloud enterprise systems, creating a four way communication channel between enterprise systems, the data quality tool, middleware, and the master data hub. That integration fabric consolidated approximately 1M customers into the hub, and the program documented cleansing of over 100K customer references while reducing redundant customer records by 90 percent.
Program governance included centralized stewardship processes, data governance rulebooks, and a phased rollout under senior technical program management to operationalize master data policies. The multi year solution delivery also included a planned full migration of the customer master data hub from Siebel UCM to Informatica MDM, an initiative documented to reduce total cost of ownership for Cummins by $2M.
|
 |
Interamerican | Insurance | 1300 | $300M | Greece | Oracle | Oracle Siebel Universal Customer Master | Customer Data Platform | 2015 | Cognity Greece |
In 2015, Interamerican deployed Oracle Siebel Universal Customer Master as the central operational customer master for the insurer. The implementation used Oracle Siebel Universal Customer Master within the Customer Data Platform layer to consolidate customer identities and support CRM and insurance operations across Greece.
The deployment emphasized master data consolidation, identity resolution, survivorship logic and establishment of a golden customer record, supplemented with data quality tooling from Trillium. Oracle Siebel Universal Customer Master provided matching and deduplication, address standardization and a single operational customer profile to drive consistent customer views for service and relationship management.
Cognity Greece implemented UCM with SOA based integration to ingest and synchronize customer data from more than 10 back end systems, creating operational feeds into CRM and insurance processing systems. Integration patterns included service oriented synchronization and batch feeds to maintain the operational master and support customer lifecycle and service processes.
Governance and operational changes included standardized data quality workflows and stewardship processes to manage records and updates under the centralized UCM governance model. Reported outcomes included improved address completeness at approximately 98 percent and streamlined customer lifecycle and service processes.
|
 |
OTE Group | Communications | 11000 | $3.8B | Greece | Oracle | Oracle Siebel Universal Customer Master | Customer Data Platform | 2015 | Cognity Greece |
In 2015, OTE Group implemented Oracle Siebel Universal Customer Master as a centralized customer hub. The Oracle Siebel Universal Customer Master was deployed as a Customer Data Platform to provide a 360° customer view across CRM, billing and order systems for OTE in Greece and Southeast Europe.
The implementation focused on master data management capabilities and continuous data-quality processes, including universal customer indexing, identity resolution, and stewardship workflows. Functional configuration emphasized consolidated customer records, matching and survivorship logic, and real-time synchronization services to ensure consistency between front-office and back-office records.
Cognity Greece delivered the phased MDM and CRM integration, connecting Oracle Siebel Universal Customer Master with the existing CRM, billing and order management systems to enable bi-directional synchronization and a single source of truth for customer data. Operational coverage targeted customer-facing channels as well as internal sales, billing and order fulfillment teams across Greece and the broader Southeast Europe footprint.
Governance and rollout were organized around phased deployments, data stewardship roles, and continuous data-quality monitoring to sustain record consolidation. The project produced consolidated customer records, continuous data-quality processes and operational savings for customer-facing channels as reported by the implementation partner.
|
Buyer Intent: Companies Evaluating Oracle Siebel Universal Customer Master
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||