List of osTicket Customers
osTicket
1120 5th St,
Alexandria, 71301, LA,
United States
Alexandria, 71301, LA,
United States
1 318-290-3674
Professional Services
350
$55M
Since 2010, our global team of researchers has been studying osTicket customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased osTicket for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using osTicket for Customer Support include: Insta360, a China based Manufacturing organisation with 3235 employees and revenues of $775.0 million, WalterMart, a Philippines based Retail organisation with 3000 employees and revenues of $730.0 million, MDS Call Solutions, a Philippines based Professional Services organisation with 150 employees and revenues of $25.0 million, PT. USADI SISTEMINDO INTERMATIKA, a Indonesia based Professional Services organisation with 68 employees and revenues of $7.0 million, D&M Isherwood Trust, a Australia based Professional Services organisation with 5 employees and revenues of $4.8 million and many others.
Contact us if you need a completed and verified list of companies using osTicket, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The osTicket customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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D&M Isherwood Trust | Professional Services | 5 | $5M | Australia | osTicket | osTicket | Customer Support | 2017 | n/a |
In 2017, D&M Isherwood Trust implemented osTicket for Customer Support on its website. The deployment exposes a web-facing ticket intake to capture client requests directly from their site, routing submissions into a centralized support queue.
The osTicket configuration emphasizes web-based ticket creation, email threading and the administrative ticket console for assignment, status tracking and response management, scaled to the firm's five-person operations. Operational scope covers client services and customer support workflows, with role-based admin access for internal staff and ticket categorization to organize inquiries. This implementation centralizes inbound client communications on the website and provides structured ticket lifecycle management within osTicket.
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Insta360 | Manufacturing | 3235 | $775M | China | osTicket | osTicket | Customer Support | 2013 | n/a |
In 2013, Insta360 implemented osTicket for Customer Support on its website. The deployment established osTicket as the web-facing ticketing engine to capture customer inquiries through web forms and email, providing structured ticket creation, lifecycle tracking, and status updates. osTicket was configured to support standard ticket queues, agent assignment, and templated responses to streamline frontline support workflows.
Operational scope centered on customer support and after-sales service teams, consolidating inbound issues into centralized queues and enabling ticket triage and escalation workflows. Governance focused on process-driven ticket ownership and service level handling, with configuration of categories, priorities, and role-based agent access typical of Customer Support implementations.
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MDS Call Solutions | Professional Services | 150 | $25M | Philippines | osTicket | osTicket | Customer Support | 2019 | n/a |
In 2019, MDS Call Solutions implemented osTicket as its Customer Support ticketing platform. The open source osTicket deployment centralized incident intake for first line technical support across phone, email, and chat, and served as the primary system of record for service requests and incidents.
Functional configuration emphasized ticket logging, incident tracking, queue management, and scheduled reporting. IT Service Desk Associates logged all service requests and incidents in osTicket, generated daily, weekly, and monthly reports, and used ticket-driven workflows to manage hardware and software support for desktops, laptops, and peripherals.
The osTicket implementation supported both internal IT operations and client-facing application support for food delivery customers including McDonald’s, Army Navy, Lido, and Dunkin, and it covered monitoring of McDonald’s Hubs for delivery software and network connectivity across more than 400 hubs. Operational scope included first line support activities, system and network monitoring, and coordination of support for client delivery applications.
Governance centered on centralized ticket intake, standardized ticket lifecycle management, and a regular reporting cadence, with IT Service Desk Associates responsible for monitoring, logging, and escalation. osTicket was established as the operational backbone for Customer Support at MDS Call Solutions, enabling consistent incident workflows and routine operational reporting.
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Pc Square Technologies | Manufacturing | 22 | $3M | South Africa | osTicket | osTicket | Customer Support | 2019 | n/a |
In 2019, Pc Square Technologies implemented osTicket for Customer Support on its public website. The deployment established osTicket as the primary web-facing helpdesk for customer inquiries related to its manufacturing operations in South Africa.
The implementation focused on web-based ticket capture and workflow management, using osTicket to create tickets from website forms and email-to-ticket channels, and to support assignment and status tracking. Configuration emphasis was on straightforward queues, priority fields, and role-based access controls appropriate for a 22 employee organization, keeping administration lightweight and manageable by internal staff.
Operational coverage centered on customer support and service functions, with osTicket embedded on the company website to centralize inbound requests and standardize triage. Governance practices reflected conventional helpdesk processes, including ticket routing and assignment workflows, record retention in the ticketing system, and internal administration of osTicket rather than outsourced operation.
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PT. USADI SISTEMINDO INTERMATIKA | Professional Services | 68 | $7M | Indonesia | osTicket | osTicket | Customer Support | 2021 | n/a |
In 2021 PT. USADI SISTEMINDO INTERMATIKA deployed osTicket as a Customer Support application on its public website to centralize inbound client inquiries. The deployment places osTicket at the front end of the company website to capture web form submissions and to present a customer portal for ticket creation and status tracking.
The osTicket configuration emphasizes core ticketing capabilities, including web form ticket capture, a centralized ticket queue, agent-facing dashboards, canned responses, and SLA driven assignment rules. Configuration work focused on help topics and workflow rules within osTicket to route requests to professional services and support teams, and to standardize ticket lifecycles and status handling.
Integrations are centered on the website contact layer, with osTicket processing web-originated tickets and supporting standard email piping for inbound messages, consistent with Customer Support platform patterns. Operational coverage is scoped to client support and professional services functions within the Indonesia headquartered organization, with role based access controls for agents and supervisors to manage queues and escalations.
Governance changes targeted ticket triage and assignment processes, introducing structured escalation rules, ownership handoffs, and centralized ticket auditing inside osTicket. The implementation narrative shows osTicket serving as the primary Customer Support system for online client interactions and internal support workflows at PT. USADI SISTEMINDO INTERMATIKA.
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Professional Services | 15 | $3M | United States | osTicket | osTicket | Customer Support | 2017 | n/a |
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Retail | 3000 | $730M | Philippines | osTicket | osTicket | Customer Support | 2019 | n/a |
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Buyer Intent: Companies Evaluating osTicket
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating osTicket. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating osTicket for Customer Support include:
- eHealth Ontario, a Canada based Professional Services organization with 750 Employees
- Licensing Essentials, a Australia based Retail company with 60 Employees
- Medianet, Maldives, a Maldives based Media organization with 100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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eHealth Ontario | Professional Services | 750 | $250M | Canada | 2025-04-30 |
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Licensing Essentials | Retail | 60 | $6M | Australia | 2024-11-25 |
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Medianet, Maldives | Media | 100 | $10M | Maldives | 2024-10-16 |
FAQ - APPS RUN THE WORLD osTicket Coverage
osTicket is a Customer Support solution from osTicket.
Companies worldwide use osTicket, from small firms to large enterprises across 21+ industries.
Organizations such as Insta360, WalterMart, MDS Call Solutions, PT. USADI SISTEMINDO INTERMATIKA and D&M Isherwood Trust are recorded users of
osTicket for Customer Support.
Companies using osTicket are most concentrated in Manufacturing, Retail and Professional Services, with adoption spanning over 21 industries.
Companies using osTicket are most concentrated in China, Philippines and Indonesia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of osTicket across Americas, EMEA, and APAC.
Companies using osTicket range from small businesses with 0-100 employees - 57.14%, to mid-sized firms with 101-1,000 employees - 14.29%, large organizations with 1,001-10,000 employees - 28.57%, and global enterprises with 10,000+ employees - 0%.
Customers of osTicket include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified osTicket customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.