List of osTicket Customers
Alexandria, 71301, LA,
United States
Since 2010, our global team of researchers has been studying osTicket customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased osTicket for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using osTicket for Customer Support include: Insta360, a China based Manufacturing organisation with 3235 employees and revenues of $775.0 million, WalterMart, a Philippines based Retail organisation with 3000 employees and revenues of $730.0 million, MDS Call Solutions, a Philippines based Professional Services organisation with 150 employees and revenues of $25.0 million, PT. USADI SISTEMINDO INTERMATIKA, a Indonesia based Professional Services organisation with 68 employees and revenues of $7.0 million, D&M Isherwood Trust, a Australia based Professional Services organisation with 5 employees and revenues of $4.8 million and many others.
Contact us if you need a completed and verified list of companies using osTicket, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The osTicket customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
D&M Isherwood Trust | Professional Services | 5 | $5M | Australia | osTicket | osTicket | Customer Support | 2017 | n/a |
In 2017, D&M Isherwood Trust implemented osTicket for Customer Support on its website. The deployment exposes a web-facing ticket intake to capture client requests directly from their site, routing submissions into a centralized support queue.
The osTicket configuration emphasizes web-based ticket creation, email threading and the administrative ticket console for assignment, status tracking and response management, scaled to the firm's five-person operations. Operational scope covers client services and customer support workflows, with role-based admin access for internal staff and ticket categorization to organize inquiries. This implementation centralizes inbound client communications on the website and provides structured ticket lifecycle management within osTicket.
|
 |
Insta360 | Manufacturing | 3235 | $775M | China | osTicket | osTicket | Customer Support | 2013 | n/a |
In 2013, Insta360 implemented osTicket for Customer Support on its website. The deployment established osTicket as the web-facing ticketing engine to capture customer inquiries through web forms and email, providing structured ticket creation, lifecycle tracking, and status updates. osTicket was configured to support standard ticket queues, agent assignment, and templated responses to streamline frontline support workflows.
Operational scope centered on customer support and after-sales service teams, consolidating inbound issues into centralized queues and enabling ticket triage and escalation workflows. Governance focused on process-driven ticket ownership and service level handling, with configuration of categories, priorities, and role-based agent access typical of Customer Support implementations.
|
 |
MDS Call Solutions | Professional Services | 150 | $25M | Philippines | osTicket | osTicket | Customer Support | 2019 | n/a |
In 2019, MDS Call Solutions implemented osTicket as its Customer Support ticketing platform. The open source osTicket deployment centralized incident intake for first line technical support across phone, email, and chat, and served as the primary system of record for service requests and incidents.
Functional configuration emphasized ticket logging, incident tracking, queue management, and scheduled reporting. IT Service Desk Associates logged all service requests and incidents in osTicket, generated daily, weekly, and monthly reports, and used ticket-driven workflows to manage hardware and software support for desktops, laptops, and peripherals.
The osTicket implementation supported both internal IT operations and client-facing application support for food delivery customers including McDonald’s, Army Navy, Lido, and Dunkin, and it covered monitoring of McDonald’s Hubs for delivery software and network connectivity across more than 400 hubs. Operational scope included first line support activities, system and network monitoring, and coordination of support for client delivery applications.
Governance centered on centralized ticket intake, standardized ticket lifecycle management, and a regular reporting cadence, with IT Service Desk Associates responsible for monitoring, logging, and escalation. osTicket was established as the operational backbone for Customer Support at MDS Call Solutions, enabling consistent incident workflows and routine operational reporting.
|
 |
|
Manufacturing | 22 | $3M | South Africa | osTicket | osTicket | Customer Support | 2019 | n/a |
|
|
|
|
Professional Services | 68 | $7M | Indonesia | osTicket | osTicket | Customer Support | 2021 | n/a |
|
|
|
|
Professional Services | 15 | $3M | United States | osTicket | osTicket | Customer Support | 2017 | n/a |
|
|
|
|
Retail | 3000 | $730M | Philippines | osTicket | osTicket | Customer Support | 2019 | n/a |
|
Buyer Intent: Companies Evaluating osTicket
- eHealth Ontario, a Canada based Professional Services organization with 750 Employees
- Licensing Essentials, a Australia based Retail company with 60 Employees
- Medianet, Maldives, a Maldives based Media organization with 100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||