List of Phenom Talent Analytics Customers
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United States
Since 2010, our global team of researchers has been studying Phenom Talent Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Phenom Talent Analytics for Workforce Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Phenom Talent Analytics for Workforce Analytics include: United Airlines, a United States based Transportation organisation with 107300 employees and revenues of $57.06 billion, Bread Financial, a United States based Banking and Financial Services organisation with 6000 employees and revenues of $3.84 billion, TransUnion, a United States based Professional Services organisation with 13200 employees and revenues of $3.83 billion and many others.
Contact us if you need a completed and verified list of companies using Phenom Talent Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Phenom Talent Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bread Financial | Banking and Financial Services | 6000 | $3.8B | United States | Phenom | Phenom Talent Analytics | Workforce Analytics | 2021 | n/a |
In 2021 Bread Financial implemented Phenom Talent Analytics to establish an enterprise Workforce Analytics capability supporting Talent Acquisition and HR decision making. The Phenom Talent Analytics deployment was positioned as part of a broader Phenom AI product suite and served as the primary analytics engine for candidate experience, recruiter productivity, and hiring manager reporting.
Implementation included configuration of Phenom Talent Analytics alongside Phenom CRM and the Phenom Digital Interview Platform, with analytics modules configured to capture candidate funnel metrics, recruiter activity data, and interview outcomes. The interviewer certification program was redesigned as self paced eLearning with a subsequent Live Lab validation, and workflow automations and drip email campaigns were built to standardize outreach and nurture pipelines.
The deployment used a Phenom hosted careers site and integrated with Workday to synchronize candidate and requisition records, enabling end to end visibility from application to hire. Operational coverage included US and India talent acquisition teams, recruiting and hiring manager workflows, and centralized reporting for HR leaders, with Phenom Talent Analytics instrumenting global new hire satisfaction surveys to surface emerging trends.
Governance and rollout combined role based certification for interviewers, standardized reporting templates for managers, and automation driven recruiter workflows to enforce process consistency. Outcomes that were recorded include certification of more than 800 interviewers, a 60 percent reduction in training time, 18 percent cost savings in training, an employer rating increase of 0.6 stars on employer review sites, and a 115 percent year over year increase to 160,000 applications in 2023 despite a 60 percent reduction in requisition count.
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TransUnion | Professional Services | 13200 | $3.8B | United States | Phenom | Phenom Talent Analytics | Workforce Analytics | 2020 | n/a |
In 2020 TransUnion implemented Phenom Talent Analytics as its Workforce Analytics platform to centralize talent acquisition insights and operationalize TA reporting across recruiting teams. The Phenom Talent Analytics deployment provided a unified Workforce Analytics capability supporting Talent Acquisition, HR business partners, compensation, and TA operations for the US Market and Solutions Team and served as an analytics source for hiring strategy and requisition management.
Implementation focused on analytics and candidate lifecycle instrumentation, including configurable TA metric dashboards, candidate review workflows, interview scheduling visibility, and analytics to surface compensation and market insights. Phenom Talent Analytics was used to track TA metrics and support recruiter activities such as candidate review, video interviewing, and interview scheduling, aligning analytics outputs to hiring manager and compensation team decision workflows.
The deployment integrated explicitly with Workday for HR record and requisition context, and it required coordination with HR Systems and collaboration to remediate functional issues such as offer letter generation and interview calendar links in MS Teams. Operational coverage included hands on onboarding of recruiting associates, cross functional convening with Operations and HR stakeholders, and ongoing support as the systems subject matter experts to resolve integration nuances and data quality issues.
Governance and rollout emphasized process change and skills adoption, led by internal SMEs who conducted phased trainings, introduced shareable review spreadsheets, and initiated best practice meetings to standardize use of Phenom Talent Analytics. Adoption activity was measured operationally, with a reported 48% increase in overall team actions in the three months after targeted adoption meetings, and the platform became a central source of TA analytics for recruiter and hiring manager decision making.
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United Airlines | Transportation | 107300 | $57.1B | United States | Phenom | Phenom Talent Analytics | Workforce Analytics | 2022 | n/a |
In 2022 United Airlines implemented Phenom Talent Analytics as part of a broader Phenom platform adoption to support ambitious hiring goals, including plans to add roughly 20,000 hires per year over a five year period and hire 10,000 pilots by 2030. Phenom Talent Analytics, categorized as Workforce Analytics, was introduced to give Talent Acquisition leaders metric visibility to analyze recruiting funnels, measure diversity and inclusion, and inform marketing and job posting strategies.
United deployed multiple Phenom modules alongside Talent Analytics, including the Phenom Career Site and Chatbot, Phenom Events, Phenom Talent CRM and Campaigns, Phenom AI Scheduling, and components of Phenom Talent Marketplace for Internal Mobility and Referrals. The career site and chatbot shortened the apply process and drove a reported 50 percent increase in career site traffic year over year, Events supported more than 100 events in the first six months that attracted tens of thousands of candidates, and the CRM and campaigns enabled targeted campus and candidate communications with unusually high open rates.
From an architecture and operational perspective United consolidated multiple point solutions into a single Phenom platform and ATS footprint, which reduced IT complexity and made support and management easier. Operational coverage centered on the Talent Acquisition organization, campus recruitment teams, and TA marketing, with specific programs such as the airline maintenance technician apprenticeship using the platform for rapid outreach and conversion. United indicated plans to expand usage into High-Volume Hiring for roles that attract thousands of applicants and to continue extending internal mobility capabilities.
Governance and process changes emphasized automation across sourcing, screening, and interview scheduling, and the company highlighted change management as a critical element, advising HR and IT to work in close alignment. Outcomes explicitly reported include faster interview scheduling through AI scheduling, progress toward reducing time to hire from as many as 14 weeks toward a two to four week target, the ability to spin up a candidate-facing apprenticeship landing page within ten days using the Phenom Content Management System and events registration to collect applicants, and new analytics-driven visibility for diversity measurement and recruitment decision making.
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