List of Qualtrics Clarabridge CX Social Customers
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Since 2010, our global team of researchers has been studying Qualtrics Clarabridge CX Social customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qualtrics Clarabridge CX Social for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qualtrics Clarabridge CX Social for Customer Experience include: Frontier Airlines, a United States based Transportation organisation with 8011 employees and revenues of $3.59 billion, Odido (formerly T-Mobile Netherlands), a Netherlands based Communications organisation with 2000 employees and revenues of $2.00 billion, Aramex, a United Arab Emirates based Transportation organisation with 18000 employees and revenues of $1.55 billion, Sky Betting & Gaming, a United Kingdom based Professional Services organisation with 1400 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using Qualtrics Clarabridge CX Social, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aramex | Transportation | 18000 | $1.6B | United Arab Emirates | Qualtrics | Qualtrics Clarabridge CX Social | Customer Experience | 2018 | n/a |
In 2018 Aramex deployed Qualtrics Clarabridge CX Social for Customer Experience, formalizing a prior evaluation that began in early 2012 when the company sought a social media management solution and chose CX Social after a rigorous search. Aramex implemented Qualtrics Clarabridge CX Social as the enterprise social listening and engagement platform supporting Customer Experience workflows across its operations in the United Arab Emirates.
The implementation included core social listening and monitoring capabilities, sentiment and text analytics, a unified social inbox for agent response, dashboarding and reporting for executive and operational views, and workflow-based case escalation to internal service teams. Qualtrics Clarabridge CX Social was configured to centralize social signal capture and to standardize tagging and categorization, enabling consistent feedback classification across channels.
Operational scope focused on Aramex customer experience and social media teams in the United Arab Emirates, aligning social monitoring with customer care workflows and communications functions. Governance changes included centralized moderation policies, formalized response playbooks, and role-based access to dashboards and case queues to support coordinated social engagement and escalation.
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Frontier Airlines | Transportation | 8011 | $3.6B | United States | Qualtrics | Qualtrics Clarabridge CX Social | Customer Experience | 2018 | n/a |
In 2018, Frontier Airlines implemented Qualtrics Clarabridge CX Social to change the way it approaches customer care. The deployment targeted Customer Relations and social media operations within Frontier Airlines, positioning the application as a core element in the airline's Customer Experience tooling.
Qualtrics Clarabridge CX Social was configured to deliver text analytics and sentiment analysis across social channels, applying automated categorization and tagging to inbound messages. The implementation included agent facing dashboards and case triage workflows to help agents prioritize and resolve social media contacts more efficiently.
Customer Relations Shift Supervisor Jamie Daves described how the platform improved agent efficiency and reduced social media response time, and how insight reports were shared across the company to inform broader operational teams. Operational coverage emphasized social listening and rapid response for customer facing channels, with reporting outputs distributed to stakeholders for cross functional visibility.
Governance centered on centralized insight reporting and workflow standardization within customer care, changing processes to route social contacts into tracked cases and to feed sentiment and trend signals into regular reporting. Reported outcomes included improved agent efficiency, reduced social media response time, and broader organizational sharing of customer feedback through Qualtrics Clarabridge CX Social as part of Frontier Airlines Customer Experience practice.
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Odido (formerly T-Mobile Netherlands) | Communications | 2000 | $2.0B | Netherlands | Qualtrics | Qualtrics Clarabridge CX Social | Customer Experience | 2019 | n/a |
In 2019 Odido (formerly T-Mobile Netherlands) deployed Qualtrics Clarabridge CX Social to centralize social care and real-time feedback as part of a Customer Experience modernization of its social channels. The initiative followed the formation of a dedicated social team charged with establishing a consistent brand voice and improving responsiveness across platforms.
The deployment leveraged Clarabridge Engage capabilities to provide enterprise social media management, scalable handling of growing social data volumes, and real-time personalized engagement workflows. Qualtrics Clarabridge CX Social was configured to track team performance, support staffing strategy and allocation planning, and enable coordinated case assignment and response automation consistent with social care operations.
Operational coverage extended across the newly created social team, customer care and call center touchpoints, and multiple social platforms, enabling the company to break down internal silos and create collaborative workflows. The solution centralized social engagement and team performance data to inform staffing and to route high-priority interactions to care teams.
Governance changes included creation of a high-performing collaborative social media team and formalized staffing and allocation processes tied to the platform. Outcomes reported from the deployment include a decrease in operational costs, one social care campaign that saved approximately $15,000 on calls into the call center, improved response times, and a more empathetic workforce focused on the customer experience.
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Professional Services | 1400 | $600M | United Kingdom | Qualtrics | Qualtrics Clarabridge CX Social | Customer Experience | 2018 | n/a |
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Buyer Intent: Companies Evaluating Qualtrics Clarabridge CX Social
- Analisis E Investigacion, a Spain based Professional Services organization with 50 Employees
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