List of Qualtrics CustomerXM Customers
Qualtrics
333 West River Park Drive,
Provo, 84604, UT,
United States
Provo, 84604, UT,
United States
1 385-585-4560
Professional Services
6000
$2.1B
Since 2010, our global team of researchers has been studying Qualtrics CustomerXM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qualtrics CustomerXM for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qualtrics CustomerXM for Customer Experience include: Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, McKesson, a United States based Professional Services organisation with 45000 employees and revenues of $400.00 billion, Cencora, a United States based Life Sciences organisation with 46000 employees and revenues of $294.00 billion, Costco, a United States based Retail organisation with 333000 employees and revenues of $254.45 billion and many others.
Contact us if you need a completed and verified list of companies using Qualtrics CustomerXM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Qualtrics CustomerXM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
1-800-Flowers.com | Retail | 4000 | $1.8B | United States | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2018 | n/a |
In 2018, 1-800-Flowers.com implemented Qualtrics CustomerXM on its public website to establish continuous customer feedback collection, aligning with its Customer Experience strategy. The deployment placed Qualtrics CustomerXM as a web-facing feedback and experience instrumentation layer, capturing voice of customer signals across digital touchpoints on the e-commerce site.
Configuration focused on web intercepts and on-site survey modules within Qualtrics CustomerXM, combined with experience analytics and text analytics capabilities typical of Customer Experience platforms. Implementation work included form and survey templating, event-triggered intercepts tied to shopping and checkout behaviors, and segmentation rules to target feedback by page context and customer journey stage.
The technical footprint was implemented in the browser layer, using embedded survey snippets and client-side tagging to instrument key pages and customer flows, which positioned Qualtrics CustomerXM to feed experience data into operational workflows. Operational coverage emphasized digital commerce, customer service, and marketing touchpoints, with deployment scoped to the primary US e-commerce site.
Governance established survey lifecycle controls and feedback routing workflows to surface issues to product and service teams, and defined cadence for experience data review and actioning. The implementation anchored Qualtrics CustomerXM as the central Customer Experience feedback system for web interactions, supporting ongoing experience measurement and operational response processes.
|
 |
15Five Inc | Professional Services | 440 | $70M | United States | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2020 | n/a |
In 2020, 15Five Inc implemented Qualtrics CustomerXM for Customer Experience on its public website to capture customer feedback and site experience signals. The Qualtrics CustomerXM deployment positioned the application as the primary web listening and experience instrumentation layer supporting customer facing analytics and insight workflows.
The implementation leveraged standard Customer Experience capabilities within Qualtrics CustomerXM, including in‑page feedback widgets, structured experience surveys, and centralized CX dashboards for analysis and visualization. Configuration work focused on survey logic, sampling rules, response routing, and dashboard taxonomy to deliver timely experience data to internal teams.
Operational coverage centered on website interactions with data flows routed to product, customer success, and marketing stakeholders for issue triage and product insight. Governance practices emphasized survey cadence, sampling governance, dashboard ownership, and closed loop follow up workflows to embed Qualtrics CustomerXM outputs into cross functional decision processes.
|
 |
96.9 CKOI | Communications | 11 | $1M | Canada | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2022 | n/a |
In 2022, 96.9 CKOI deployed Qualtrics CustomerXM on its website as a Customer Experience implementation. Qualtrics CustomerXM is used to capture on-site listener feedback and to centralize experience data for the radio station.
The deployment centers on web intercepts and embedded microsurveys, leveraging standard Customer Experience capabilities such as survey flows, experience analytics dashboards, and qualitative feedback capture. Configuration emphasizes site tagging and dashboarding to surface listener sentiment, content feedback, and program-level comments for actionable reporting.
Operational scope is focused on the station website and the station's marketing and audience engagement functions, with configuration and reporting managed by internal station staff. Governance is oriented around lightweight, role based access to dashboards and survey configuration, consistent with a small 11 person communications organization using a cloud delivered Customer Experience platform.
|
 |
AAMI | Insurance | 400 | $70M | Australia | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2015 | n/a |
In 2015 AAMI deployed Qualtrics CustomerXM on its website to capture customer feedback and instrument online experience flows. The deployment positions Qualtrics CustomerXM as the platform for Customer Experience data collection and analysis across AAMI's digital touchpoints.
AAMI's implementation emphasizes web-embedded feedback widgets and targeted survey distribution, coupled with experience analytics and centralized dashboarding to consolidate response data. Configuration work included survey branching and event-triggered surveys tied to onsite interactions, plus text analytics for open response classification, reflecting standard Customer Experience functional workflows. The Qualtrics CustomerXM implementation supports segmentation and reporting workflows used by operational teams to surface customer sentiment and behavioral signals.
The scope of the deployment is focused on AAMI's online channels, feeding customer feedback into digital and customer service processes. Governance centered on site-level instrumentation standards and centralized dashboard ownership to maintain consistent survey policies, data access, and response handling across teams. Operational coverage is primarily the web channel, with the implementation designed to inform customer experience management and digital product decision making.
|
 |
AASA | Education | 44 | $20M | United States | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2020 | n/a |
In 2020, AASA implemented Qualtrics CustomerXM on its public website to capture member and visitor feedback and to centralize experience signals for the association. The deployment uses Qualtrics CustomerXM and focuses on Customer Experience capabilities such as web intercepts, on site feedback widgets, online surveys, and experience analytics dashboards to collect structured and unstructured feedback. Configuration centers on reusable survey templates, branching logic, and event driven intercepts that instrument key website touchpoints to surface voice of the customer data. Qualtrics CustomerXM is the primary tool for consolidating site based feedback into a single experience dataset for analysis and reporting.
Administration and operational ownership are positioned with AASA's membership and communications functions, which manage survey design, sampling rules, and distribution workflows. Operational scope is explicitly the public website, capturing feedback from educators and association members across content and resource pages. Governance emphasizes role based access controls, template libraries for repeatable listening campaigns, and scheduled cadence for experience measurement. The implementation aligns the Customer Experience application with programmatic feedback collection and ongoing experience monitoring for the association.
|
 |
|
Manufacturing | 500 | $100M | Singapore | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2021 | n/a |
|
|
|
|
Professional Services | 65 | $12M | United Kingdom | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2019 | n/a |
|
|
|
|
Life Sciences | 34000 | $10.0B | United States | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2020 | n/a |
|
|
|
|
Media | 160 | $16M | United States | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2017 | n/a |
|
|
|
|
Media | 60 | $7M | United States | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2021 | n/a |
|
Showing 1 to 10 of 2379 entries
Buyer Intent: Companies Evaluating Qualtrics CustomerXM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Qualtrics CustomerXM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Qualtrics CustomerXM for Customer Experience include:
- Miller Insurance Services, a United Kingdom based Insurance organization with 650 Employees
- General Beverage Sales Co., a United States based Distribution company with 1000 Employees
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Qualtrics CustomerXM Coverage
Qualtrics CustomerXM is a Customer Experience solution from Qualtrics.
Companies worldwide use Qualtrics CustomerXM, from small firms to large enterprises across 21+ industries.
Organizations such as Apple, UnitedHealth Group, McKesson, Cencora and Costco are recorded users of
Qualtrics CustomerXM for Customer Experience.
Companies using Qualtrics CustomerXM are most concentrated in Manufacturing, Insurance and Professional Services, with adoption spanning over 21 industries.
Companies using Qualtrics CustomerXM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Qualtrics CustomerXM across Americas, EMEA, and APAC.
Companies using Qualtrics CustomerXM range from small businesses with 0-100 employees - 26.15%, to mid-sized firms with 101-1,000 employees - 32.66%, large organizations with 1,001-10,000 employees - 28.42%, and global enterprises with 10,000+ employees - 12.78%.
Customers of Qualtrics CustomerXM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Qualtrics CustomerXM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.