List of Rezo Auto Engage Customers
Noida, 201303,
India
Since 2010, our global team of researchers has been studying Rezo Auto Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Rezo Auto Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Rezo Auto Engage for Customer Engagement include: Maruti Suzuki, a India based Automotive organisation with 18228 employees and revenues of $16.93 billion, Spinny, a India based Automotive organisation with 4200 employees and revenues of $442.0 million, Livguard India, a India based Manufacturing organisation with 2747 employees and revenues of $359.0 million and many others.
Contact us if you need a completed and verified list of companies using Rezo Auto Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Rezo Auto Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Livguard India | Manufacturing | 2747 | $359M | India | Rezo.ai | Rezo Auto Engage | Customer Engagement | 2024 | n/a |
In 2024, Livguard India implemented Rezo Auto Engage for Customer Engagement in its contact center supporting customer support and CRM workflows. The deployment concentrated on AI voice agent automation and engagement automation to handle inbound and outbound voice interactions, delivering continuous 24/7 coverage.
Implementation included AI voice agent automation modules for natural language call handling, inbound automation to triage customer queries, and outbound engagement workflows for proactive outreach. Rezo Auto Engage was configured for conversation orchestration, session handover to live agents, automated call routing, and workflow scripting, aligning with standard contact center automation capabilities.
Rezo integrated Rezo Auto Engage with Livguard's customer support and CRM backends to enable contextual data lookups, call state updates, and action triggers during voice interactions, supporting operations across Livguard's India contact center sites. Vendor case study and press coverage report approximately 66 percent inbound automation, continuous 24/7 availability, reductions in average handle time and total cost of ownership, and a 3.46 times efficiency uplift cited in the case study.
Operational governance emphasized bot to agent escalation, monitoring, and iterative tuning of voice models and dialogue flows to maintain service quality. The deployment reoriented contact center processes toward automation first handling for routine intents while preserving human oversight for exceptions.
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Maruti Suzuki | Automotive | 18228 | $16.9B | India | Rezo.ai | Rezo Auto Engage | Customer Engagement | 2023 | n/a |
In 2023, Maruti Suzuki deployed Rezo Auto Engage to automate after-sales and customer support workflows across India. Rezo Auto Engage is a Customer Engagement application that leverages Rezo's Agentic AI to orchestrate outbound campaigns and voice bot engagement for service-marketing and appointment booking workflows.
The implementation centered on agentic automation for outbound campaigns, voice-bot led conversational flows, and appointment booking orchestration. Rezo Auto Engage was configured to run campaign sequencing, automated voice interactions for customer contact, and funnel customers into service appointment workflows, aligning with standard customer engagement and conversational AI patterns.
Operational scope covered after-sales, customer support, and outbound service-marketing across Maruti Suzuki's India footprint, consolidating campaign execution and booking workflows under the Rezo Auto Engage solution. The deployment changed day-to-day campaign operations by moving manual outreach into automated agentic workflows and voice engagement, creating a centralized mechanism for service appointment generation.
As reported in the case study, the Rezo Auto Engage implementation drove up to 6 lakh service appointments booked per month and delivered a reported approximately 60% reduction in operational costs, outcomes attributed to the automated outbound and voice-bot orchestration provided by Rezo's Agentic AI.
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Spinny | Automotive | 4200 | $442M | India | Rezo.ai | Rezo Auto Engage | Customer Engagement | 2023 | n/a |
In 2023, Spinny deployed Rezo Auto Engage as a Customer Engagement application to introduce Agentic AI speech analytics and engagement automation into its contact center and CRM workflows. The implementation aimed to instrument customer agent conversations with automated call monitoring and live transcription to create structured conversational data for scoring and audit.
Rezo Auto Engage was configured around Agentic AI speech analytics, live transcripts, automated call monitoring and lead scoring as core functional modules. These capabilities provided conversation-level metadata, sentiment and intent signals, and automated scoring that fed downstream engagement automation and audit review queues.
The deployment integrated conversational outputs with Spinny's CRM and contact-center operational processes, enabling analytics-driven routing and prioritization for sales and customer service teams across India. Operational coverage emphasized contact center voice channels and CRM-driven lead management, with outputs used for both audit sampling and hot lead enrichment.
Governance shifted toward continuous, analytics-backed audit workflows that rely on automated transcripts and scoring for sample selection and review. The Rezo Auto Engage implementation improved audit efficiency 5x and increased hot lead conversion by approximately 18% in India.
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