List of RingCentral Contact Center Customers
RingCentral
20 Davis Drive,
Belmont, 94002, CA,
United States
Belmont, 94002, CA,
United States
1 650-472-4100
Professional Services
4260
$2.4B
Since 2010, our global team of researchers has been studying RingCentral Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RingCentral Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RingCentral Contact Center for Call Center include: Columbia University, a United States based Education organisation with 21489 employees and revenues of $6.20 billion, ChenMed, a United States based Healthcare organisation with 3500 employees and revenues of $700.0 million, Journey Beyond, a Australia based Leisure and Hospitality organisation with 4000 employees and revenues of $500.0 million, Metropolitan Thames Valley, a United Kingdom based Non Profit organisation with 1938 employees and revenues of $498.0 million, Crawford & Company United Kingdom, a United Kingdom based Insurance organisation with 1500 employees and revenues of $225.0 million and many others.
Contact us if you need a completed and verified list of companies using RingCentral Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ChenMed | Healthcare | 3500 | $700M | United States | RingCentral | RingCentral Contact Center | Call Center | 2025 | n/a |
In 2025, ChenMed implemented RingCentral Contact Center in the Call Center category to centralize patient support and enterprise communications. The deployment sits alongside 1,900 RingCentral Office seats to deliver voice, video, messaging, and conferencing capabilities, and it supports 325 front-line help-desk agents focused on patient engagement and appointment coordination. The solution was deployed with HIPAA considerations in mind to meet healthcare privacy requirements.
RingCentral Contact Center configuration emphasizes advanced routing, queuing, and call distribution to provide more personal care to new and existing patients. Functional capabilities implemented include centralized agent routing, multichannel queuing, and session-based voice and messaging workflows that enable coordinated outreach across clinical and support teams. The RingCentral Office footprint and contact center console provide a unified communications layer connecting clinicians, care coordinators, and administrative staff.
ChenMed’s deployment covers 41 locations across the United States, establishing an enterprise-wide contact and communications fabric for clinical operations and patient support. The organization plans a next phase that will leverage RingCentral open platform APIs to customize day-to-day workflows and drive operational efficiencies, enabling APIs to be used for workflow automation and system orchestration where required. RingCentral Professional Services supported the rollout and initial configuration across sites.
Governance and operational changes focused on standardized call routing rules, agent queuing policies, and centralized oversight of contact center operations to align with ChenMed’s care model. Explicit outcomes reported include a seamless employee experience that helps staff stay connected with patients and colleagues, and greater patient engagement and flexibility through the RingCentral Contact Center deployment. ChenMed is now one of the largest healthcare companies using RingCentral, with the combined RingCentral Office and RingCentral Contact Center footprint supporting its system of integrated patient care.
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Columbia University | Education | 21489 | $6.2B | United States | RingCentral | RingCentral Contact Center | Call Center | 2019 | n/a |
In 2019 Columbia University implemented RingCentral Contact Center as a cloud-based solution to centralize its Call Center operations. The university's Unified Communications IT Manager led the engineering team responsible for a major UC project that spanned on-premise phone systems supporting voice, conferencing, and call center services for 14,000 endpoints and over 50,000 users across 150 buildings in New York City.
The RingCentral Contact Center deployment focused on standard Call Center capabilities, consolidating agent routing and automatic call distribution, interactive voice response flows, agent desktop and reporting capabilities, and cloud telephony for campus contact handling. Configuration work emphasized multichannel routing and centralized queue management to align campus help desks and departmental contact points under a single cloud orchestration layer.
The technical effort consolidated multiple on-premise phone systems, including Asterisk, ROLM, and Siemens HiPath, into RingCentral's cloud UCaaS footprint, with engineering teams and support staff executing cutover activities and endpoint re-provisioning across campus sites. Network and telephony architecture work centered on trunking and SIP provisioning to support the cloud contact center and campus voice services.
Operational governance was run by the Unified Communications team, which coordinated engineering, support, and campus IT stakeholders to align contact center processes and operational support. The implementation oriented business functions around centralized contact handling and campus telephony management while preserving conferencing and departmental voice services under the RingCentral Contact Center platform.
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Crawford & Company United Kingdom | Insurance | 1500 | $225M | United Kingdom | RingCentral | RingCentral Contact Center | Call Center | 2018 | n/a |
In 2018, Crawford & Company United Kingdom implemented RingCentral Contact Center to support Call Center operations and back office communications. The deployment targeted domestic contact center agents and back office users within the UK legal entity, aligning with an employee base of approximately 1,500 and supporting insurance customer service and claims handling functions.
The RingCentral Contact Center implementation included core Call Center capabilities such as automatic call distribution, interactive voice response, omnichannel routing, agent desktop and operational reporting, configured to centralize inbound customer interactions and coordinate back office processing. Configuration work emphasized queue management, agent workflows and reporting to support claims intake and customer service case handling.
Operational architecture positioned RingCentral Contact Center alongside an enterprise Global SD WAN rollout using Fortinet devices deployed across 200 plus domestic and international locations, enabling prioritized voice and contact traffic routing over the corporate network. Deployment and ongoing availability were managed by Global Network Operations and a team of senior networking engineers, with the Global NOC responsible for monitoring and incident escalation.
Rollout was executed as a phased domestic deployment for contact center and back office users, managed by the Senior Manager Network Services to align carrier services and infrastructure with contact center capacity planning. Governance focused on centralizing network operations, establishing operational handoffs between networking and contact center teams and formalizing escalation through the Global NOC.
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Professional Services | 700 | $99M | United States | RingCentral | RingCentral Contact Center | Call Center | 2018 | n/a |
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Leisure and Hospitality | 4000 | $500M | Australia | RingCentral | RingCentral Contact Center | Call Center | 2018 | n/a |
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Retail | 150 | $20M | United States | RingCentral | RingCentral Contact Center | Call Center | 2018 | n/a |
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Non Profit | 1938 | $498M | United Kingdom | RingCentral | RingCentral Contact Center | Call Center | 2021 | n/a |
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Professional Services | 800 | $200M | United States | RingCentral | RingCentral Contact Center | Call Center | 2015 | n/a |
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Buyer Intent: Companies Evaluating RingCentral Contact Center
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating RingCentral Contact Center. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating RingCentral Contact Center for Call Center include:
- Terez, a United States based Retail organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD RingCentral Contact Center Coverage
RingCentral Contact Center is a Call Center solution from RingCentral.
Companies worldwide use RingCentral Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Columbia University, ChenMed, Journey Beyond, Metropolitan Thames Valley and Crawford & Company United Kingdom are recorded users of
RingCentral Contact Center for Call Center.
Companies using RingCentral Contact Center are most concentrated in Education, Healthcare and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using RingCentral Contact Center are most concentrated in United States, Australia and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of RingCentral Contact Center across Americas, EMEA, and APAC.
Companies using RingCentral Contact Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 37.5%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 12.5%.
Customers of RingCentral Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified RingCentral Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.