List of RingCentral Contact Center Customers
RingCentral
20 Davis Drive,
Belmont, 94002, CA,
United States
Belmont, 94002, CA,
United States
1 650-472-4100
Professional Services
3900
$2.5B
Since 2010, our global team of researchers has been studying RingCentral Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RingCentral Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RingCentral Contact Center for Call Center include: Columbia University, a United States based Education organisation with 21489 employees and revenues of $6.20 billion, ChenMed, a United States based Healthcare organisation with 3500 employees and revenues of $700.0 million, Journey Beyond, a Australia based Leisure and Hospitality organisation with 4000 employees and revenues of $500.0 million, Metropolitan Thames Valley, a United Kingdom based Non Profit organisation with 1938 employees and revenues of $498.0 million, Crawford & Company United Kingdom, a United Kingdom based Insurance organisation with 1500 employees and revenues of $225.0 million and many others.
Contact us if you need a completed and verified list of companies using RingCentral Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ChenMed | Healthcare | 3500 | $700M | United States | RingCentral | RingCentral Contact Center | Call Center | 2025 | n/a |
In 2025, ChenMed implemented RingCentral Contact Center in the Call Center category to centralize patient support and enterprise communications. The deployment sits alongside 1,900 RingCentral Office seats to deliver voice, video, messaging, and conferencing capabilities, and it supports 325 front-line help-desk agents focused on patient engagement and appointment coordination. The solution was deployed with HIPAA considerations in mind to meet healthcare privacy requirements.
RingCentral Contact Center configuration emphasizes advanced routing, queuing, and call distribution to provide more personal care to new and existing patients. Functional capabilities implemented include centralized agent routing, multichannel queuing, and session-based voice and messaging workflows that enable coordinated outreach across clinical and support teams. The RingCentral Office footprint and contact center console provide a unified communications layer connecting clinicians, care coordinators, and administrative staff.
ChenMed’s deployment covers 41 locations across the United States, establishing an enterprise-wide contact and communications fabric for clinical operations and patient support. The organization plans a next phase that will leverage RingCentral open platform APIs to customize day-to-day workflows and drive operational efficiencies, enabling APIs to be used for workflow automation and system orchestration where required. RingCentral Professional Services supported the rollout and initial configuration across sites.
Governance and operational changes focused on standardized call routing rules, agent queuing policies, and centralized oversight of contact center operations to align with ChenMed’s care model. Explicit outcomes reported include a seamless employee experience that helps staff stay connected with patients and colleagues, and greater patient engagement and flexibility through the RingCentral Contact Center deployment. ChenMed is now one of the largest healthcare companies using RingCentral, with the combined RingCentral Office and RingCentral Contact Center footprint supporting its system of integrated patient care.
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Columbia University | Education | 21489 | $6.2B | United States | RingCentral | RingCentral Contact Center | Call Center | 2019 | n/a |
In 2019 Columbia University implemented RingCentral Contact Center as a cloud-based solution to centralize its Call Center operations. The university's Unified Communications IT Manager led the engineering team responsible for a major UC project that spanned on-premise phone systems supporting voice, conferencing, and call center services for 14,000 endpoints and over 50,000 users across 150 buildings in New York City.
The RingCentral Contact Center deployment focused on standard Call Center capabilities, consolidating agent routing and automatic call distribution, interactive voice response flows, agent desktop and reporting capabilities, and cloud telephony for campus contact handling. Configuration work emphasized multichannel routing and centralized queue management to align campus help desks and departmental contact points under a single cloud orchestration layer.
The technical effort consolidated multiple on-premise phone systems, including Asterisk, ROLM, and Siemens HiPath, into RingCentral's cloud UCaaS footprint, with engineering teams and support staff executing cutover activities and endpoint re-provisioning across campus sites. Network and telephony architecture work centered on trunking and SIP provisioning to support the cloud contact center and campus voice services.
Operational governance was run by the Unified Communications team, which coordinated engineering, support, and campus IT stakeholders to align contact center processes and operational support. The implementation oriented business functions around centralized contact handling and campus telephony management while preserving conferencing and departmental voice services under the RingCentral Contact Center platform.
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Crawford & Company United Kingdom | Insurance | 1500 | $225M | United Kingdom | RingCentral | RingCentral Contact Center | Call Center | 2018 | n/a |
In 2018, Crawford & Company United Kingdom implemented RingCentral Contact Center to support Call Center operations and back office communications. The deployment targeted domestic contact center agents and back office users within the UK legal entity, aligning with an employee base of approximately 1,500 and supporting insurance customer service and claims handling functions.
The RingCentral Contact Center implementation included core Call Center capabilities such as automatic call distribution, interactive voice response, omnichannel routing, agent desktop and operational reporting, configured to centralize inbound customer interactions and coordinate back office processing. Configuration work emphasized queue management, agent workflows and reporting to support claims intake and customer service case handling.
Operational architecture positioned RingCentral Contact Center alongside an enterprise Global SD WAN rollout using Fortinet devices deployed across 200 plus domestic and international locations, enabling prioritized voice and contact traffic routing over the corporate network. Deployment and ongoing availability were managed by Global Network Operations and a team of senior networking engineers, with the Global NOC responsible for monitoring and incident escalation.
Rollout was executed as a phased domestic deployment for contact center and back office users, managed by the Senior Manager Network Services to align carrier services and infrastructure with contact center capacity planning. Governance focused on centralizing network operations, establishing operational handoffs between networking and contact center teams and formalizing escalation through the Global NOC.
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HBR Consulting LLC | Professional Services | 700 | $99M | United States | RingCentral | RingCentral Contact Center | Call Center | 2018 | n/a |
In 2018 HBR Consulting LLC deployed RingCentral Contact Center as its Call Center platform to centralize voice and agent operations for managed help desk services. The deployment targeted client-facing IT support for a 2000+ employee client while also supporting multi-client help desk operations, and it operated alongside an internal service delivery organization of eight dedicated analysts plus more than twenty multi-client analysts.
RingCentral Contact Center was configured to deliver core Call Center capabilities including intelligent call routing, agent queuing, SLA tracking, escalation handling, and real-time reporting for supervisors. Configuration emphasized escalation workflows and agent approval gates for ticket handling, and the implementation was tuned to surface SLA and abandon metrics to frontline supervisors and the Help Desk Service Delivery Team Lead.
Operational integrations included extraction of RingCentral interaction data into Tableau for recurring and ad hoc reporting, and process orchestration using K2 combined with the client’s knowledge base for standardized incident handling. The solution was used day to day by help desk analysts, by the client IT liaison in daily and weekly review meetings, and by supervisors for workload distribution and escalation coordination, thereby impacting IT support and client service delivery functions.
Governance centered on SLA management, ticket review and approval, escalation point of contact responsibilities, and documentation of best practice processes in K2 and the client knowledge base. Those controls and the RingCentral Contact Center reporting capability supported measurable service improvements, including raising TANS SLA from 45.6% to 94.7%, reducing Abandon Rate from 17.6% to 0.8%, and lowering open ticket counts from over 300 to consistently below 100 for the referenced client.
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Journey Beyond | Leisure and Hospitality | 4000 | $500M | Australia | RingCentral | RingCentral Contact Center | Call Center | 2018 | n/a |
In 2018 Journey Beyond implemented RingCentral Contact Center in the Call Center category to centralize contact center operations across its national portfolio of tourism brands. The deployment was paired with a single RingCentral unified communications platform, RingCentral MVP, to provide a common communications backbone for bookings and guest enquiries across multiple businesses including rail operations and island services, with the rail division and Rottnest Express already live and onboarding underway for additional brands.
RingCentral Contact Center was configured to deliver advanced contact center functionality including omni channel routing, a universal queue for email and chat prioritization, concurrent chat sessions, call back queuing, and synchronized call and screen recording. The implementation included workforce management and quality management modules, plus analytics and NPS feedback capabilities to instrument agent performance and customer sentiment at consultant level.
Operational integrations explicitly included a Salesforce integration to build toward a 360 degree customer view and to surface NPS and customer status from the Journey Beyond Travel Club for differentiated service delivery. The tight UC and CC integration enabled overflow routing to subject matter experts across brands, centralized administration of telephony, and unified agent access to customer context during interactions.
Governance and process changes focused on centralized administration, 24x7 operations with distributed, work from anywhere agent access on any device, and quality calibration sessions to standardize scoring across leaders. Workforce management was used to align agent availability with demand, and quality management workflows were established to automate the basics and free leaders to score complex engagement attributes.
Explicit outcomes reported include elimination of single points of failure, a more robust disaster recovery posture, scalability and remote operational capability that supported the business during COVID lockdowns, and reduced support and hosting costs. Cost savings from toll free number bundles and internalization of support were redirected to other investments, while RingCentral Contact Center and RingCentral MVP provided the platform foundation for Journey Beyond to operationalize a Know Your Customer strategy.
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Retail | 150 | $20M | United States | RingCentral | RingCentral Contact Center | Call Center | 2018 | n/a |
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Non Profit | 1938 | $498M | United Kingdom | RingCentral | RingCentral Contact Center | Call Center | 2021 | n/a |
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Professional Services | 800 | $200M | United States | RingCentral | RingCentral Contact Center | Call Center | 2015 | n/a |
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Buyer Intent: Companies Evaluating RingCentral Contact Center
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating RingCentral Contact Center. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating RingCentral Contact Center for Call Center include:
- Terez, a United States based Retail organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD RingCentral Contact Center Coverage
RingCentral Contact Center is a Call Center solution from RingCentral.
Companies worldwide use RingCentral Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Columbia University, ChenMed, Journey Beyond, Metropolitan Thames Valley and Crawford & Company United Kingdom are recorded users of
RingCentral Contact Center for Call Center.
Companies using RingCentral Contact Center are most concentrated in Education, Healthcare and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using RingCentral Contact Center are most concentrated in United States, Australia and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of RingCentral Contact Center across Americas, EMEA, and APAC.
Companies using RingCentral Contact Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 37.5%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 12.5%.
Customers of RingCentral Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified RingCentral Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.