List of Salesforce Energy & Utilities Cloud Customers
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United States
Since 2010, our global team of researchers has been studying Salesforce Energy & Utilities Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Energy & Utilities Cloud for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Energy & Utilities Cloud for Customer Support include: ENEL, a Italy based Utilities organisation with 61192 employees and revenues of $92.70 billion, ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, Enel Energia, a Italy based Utilities organisation with 61192 employees and revenues of $84.63 billion, PG&E (Pacific Gas & Electric Company), a United States based Utilities organisation with 28410 employees and revenues of $24.42 billion, National Grid, a United Kingdom based Utilities organisation with 31653 employees and revenues of $24.16 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Energy & Utilities Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Energy & Utilities Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ENEL | Utilities | 61192 | $92.7B | Italy | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2022 | n/a |
In 2022, Enel implemented Salesforce Energy & Utilities Cloud to strengthen Customer Support and consolidate customer engagement workflows. The initiative centered on centralizing case management and creating a unified 360-degree customer view to support responsive service interactions and personalized communications.
Salesforce Energy & Utilities Cloud was configured to surface consolidated customer data and enable self-service portals and personalized outreach, improving data visibility and accessibility for service teams. Configuration emphasized customer service workflows and cross-departmental collaboration, enabling more agile decision-making between support, commercial, and operations groups.
The deployment integrated Salesforce with Enel’s existing systems to break down data silos and provide a single view for support agents and customer facing teams. Operational coverage focused on customer service and support functions, with the platform supporting personalized service delivery and responsive support across Enel’s business functions.
Governance changes accompanied the rollout, instituting new workflows and collaboration patterns to operationalize the consolidated data model and case management processes. The implementation produced stated outcomes of higher customer satisfaction, improved retention and advocacy, and supported Enel’s positioning for sustainable growth and competitiveness in the energy market.
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Enel Energia | Utilities | 61192 | $84.6B | Italy | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2019 | n/a |
In 2019, Enel Energia implemented Salesforce Energy & Utilities Cloud as a Customer Support platform to centralize customer engagement and support workflows and to provide a unified view of customer interaction data. The deployment targeted consolidation of customer profiles, case histories, and service interactions to improve data visibility and accessibility for customer service and operations teams. Functional capabilities leveraged reflect standard Customer Support patterns, including omnichannel case management, knowledge management, and service automation to enable personalized service delivery and more responsive support.
Salesforce Energy & Utilities Cloud was integrated with Enel's existing systems to surface consolidated customer data and to foster cross-departmental collaboration for agile decision-making. Governance and process alignment focused on unified data access, coordinated escalation paths, and synchronized workflows between customer care, field operations, and billing to support end-to-end service orchestration. As stated by Enel, the initiative produced higher customer satisfaction, improved retention and advocacy, and strengthened customer engagement and operational efficiency, supporting sustainable growth and competitiveness in the energy market.
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ENGIE | Utilities | 96454 | $85.8B | France | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2023 | n/a |
In 2023, ENGIE deployed Salesforce Energy & Utilities Cloud as part of Salesforce Customer 360 to unite data across sales, service, and IT teams and provide a single, shared view of every customer. The deployment uses Salesforce Customer 360 as a cloud-native Customer Support platform, with Salesforce Energy & Utilities Cloud configured to centralize customer profiles, interaction histories, and account hierarchies into a unified customer record.
Salesforce Energy & Utilities Cloud is configured to support core Customer Support capabilities, including centralized customer records, case management and orchestration, and cross-functional visibility for sales, service, and IT workflows that are typical for the Customer Support category. Operational scope emphasizes organization-wide access for sales, service, and IT teams, with platform-level governance based on shared data models and configuration controls inside Salesforce Customer 360 to standardize support workflows and govern customer data across ENGIE.
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Utilities | 1278 | $2.1B | New Zealand | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2025 | n/a |
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Utilities | 350 | $250M | United States | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2023 | Zensar Technologies |
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Utilities | 31653 | $24.2B | United Kingdom | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2022 | n/a |
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Utilities | 28410 | $24.4B | United States | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2022 | n/a |
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Utilities | 6850 | $17.2B | United States | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2022 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Energy & Utilities Cloud
- Cox Media, a United States based Communications organization with 51 Employees
- Ministry of Education Republic of China (Taiwan), a Taiwan based Government company with 6000 Employees
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